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More details please find in the article: https://helpcenter.elearningforce.com/hc/en-us/articles/4406166849681-Ticket-severity-levels

Please enter the URL of your tenant, i.e. https://yourtenant.sharepoint.com

The URL from LMS365 Admin Center will help you define your server region, i.e. https://ne-lms.365.systems. The server region here is North Europe (NE).

Please select which operating system you were using when the error occurred

Please select what browser you were using when the error occurred (no longer supports Internet Explorer).

Please select which area(s) the issue is occurring, multiple selections are allowed

Add file or drop files here