More details please find in the article: https://helpcenter.elearningforce.com/hc/en-us/articles/4406166849681-Ticket-severity-levels
Please enter the URL of your tenant, i.e. https://yourtenant.sharepoint.com
The URL from LMS365 Admin Center will help you define your server region, i.e. https://ne-lms.365.systems. The server region here is North Europe (NE).
Please select which operating system you were using when the error occurred
Please select what browser you were using when the error occurred
(no longer supports Internet Explorer).
Please select which area(s) the issue is occurring, multiple selections are allowed
All On-Premise User Guides and Product documentation have been moved to the new dedicated site
On-Premises Support Portal (Non-Cloud)
After Dec. 31, 2021 we will be ending support for the On-Premises (Non-Cloud) version of LMS365. For more information please follow
Announcing sunset for LMS365 On-Premises (Non-Cloud)