FAQs
Support Inquiries & General Information
- How to create an account in the LMS365 Help Center
- How to get help from the LMS365 support team
- How to prepare yourself for the next LMS365 release
- How to add the LMS365 Admin Center link to the SharePoint site
- How to create a request to the LMS365 Support Team
- How to create HAR file for different browsers
General Product Questions
- Login button appears for users instead of the LMS365 SPFX web part
- How to delete LMS365 from your tenant
- How to find your Tenant ID and SharePoint URL
- How to manually update the SPFX package for your Tenant
- How to reinstall LMS365 App in Sharepoint
- I have lost my license keys?
Course Content
- How to upload a new version of current SCORM
- LMS365 functionalities designed to add gamification elements to learning
- LTI-compliance and external apps
- SCORM doesn’t move to complete, 'Next' button doesn't work
- The Document is not loaded
- What content can I share within a course catalog and across course catalogs in my tenant?
Courses and Training Plans
- How to fix the issue when provisioning of trainings fails at 1% or 26% progress
- How do I enable more than 5,000 users to enroll into a course?
- How to purge course's data in API
- How to connect to another Course Catalog
- LMS365 courses do not load on MacOS via Safari
- How do the Course Due Date work on a Training Plan
Integrations
Import of Data
LMS365 Global Settings
LMS365 Language and Time Zone
LMS365 Notifications
LMS365 Subscription and Licensing
- My LMS365 license has expired, what will happen now and how do I renew?
- Maximum number of users are reached or exceeded, what will happen now and what to do?
- When does a learner consume an LMS365 License?
- How do I cancel my LMS365 subscription?
- When does a learner consume a license?
- How to migrate from trial to trial/ prod
Microsoft Apps and Services
- How to apply a global navigation to LMS365 using Hub site feature
- How can I see the number of group members in a SharePoint group?
- How to add the LMS365 tile to the Office365 apps launcher?
- How to clear cache in the MS Teams
- How to configure external sharing in SharePoint Online
- Site template