- Create an account in the LMS365 Help Center
- Get help from the LMS365 support team
- How to reset password in Zendesk
- The LMS365 chatbot
- How to contact support agents via the LMS365 live chat
- Create a request to the LMS365 Support Team
- Prepare yourself for the next LMS365 release
- The LMS365 release schedule
- Reading the LMS365 roadmap
- Submitting ideas and feedback for the LMS365 product
- Recommendations for use of personal data in your LMS365 solution
- How to get notified of incidents in specific regions
General product questions
- LMS365 Accessibility
- Required LMS365 apps for SharePoint Online
- How to configure external sharing in SharePoint Online
- Manage LMS365 web parts via the site collection app catalog
- Find your tenant ID and SharePoint URL
- How to delete and upload LMS365 web parts on a SharePoint page
Custom colors and branding
- Add PowerPoint Show presentations (.ppsx files) to courses
- How to prevent learners from downloading files in a learning module
- Issues with completing and navigating SCORM content packages
- LMS365 functionalities designed to add gamification elements to learning
- Possible ways to award and reissue a certificate to a user
- SCORM data elements that LMS365 handles
Courses and training plans
- Navigation between available course catalogs
- How do I enroll more than 5,000 users in a course?
- Change the title and URL of a course
- How does training audience targeting and course targeting work?
- Retake option via the certificate expiry settings capabilities
- External training: view learners' progress
Import of data
Language and time zone
- Configure the time zone of catalogs, courses, training plans, and course sessions
- How are the certificate language and date/time formats configured?
- How do I change the date and time format in LMS365?
- Overview of how to control the display language, the format of numbers, dates, and times for the LMS365 user interface
- What determines the display language of the LMS365 user interface?
- How is the language of notifications configured?
- How notification templates are affected by customizations
- Implications of Microsoft Exchange Online limits to LMS365 email notifications
- Issues with the connected account: Approval required or Permissions requested
- Issues with the connected email account: Refresh token has expired due to inactivity
- Notifications: common issues
- How do I cancel my LMS365 subscription?
- Maximum number of users are reached or exceeded, what will happen now and what to do?
- My LMS365 subscription has expired, what will happen now and how do I renew?
- Scope of Freemium features and how to upgrade to a paid subscription
- Which users are included when counting the number of users in the subscription?
Microsoft apps and services
- 'The refresh token has expired' error message is displayed
- Authentication errors: possible issues and solutions
- How to solve the "Oops, something went wrong" error after a course catalog URL has been changed
- How to solve the "[site].com refused to connect" issue in the LMS365 player
- Issue with extra spaces in variables of notification templates
- The "Access Denied" error in the LMS365 Academy