FAQs
Support inquiries
- Create an account in the LMS365 Help Center
- Get help from the LMS365 support team
- Ask questions to our support agents via the LMS365 chat functionality
- Completing the form when submitting a ticket
- Create a request to the LMS365 Support Team
- Creating HAR files
General information
- Prepare yourself for the next LMS365 release
- Reading the LMS365 roadmap
- The LMS365 release schedule
- Getting notified of incidents in specific regions
- Submitting ideas to the LMS365 product
- Recommendations for use of personal data in your LMS365 solution
General product questions
- Login button appears for users instead of the LMS365 SPFX web part
- How to delete LMS365 from your tenant
- How to find your Tenant ID and SharePoint URL
- How to manually update the SPFX package for your Tenant
- How to reinstall LMS365 App in Sharepoint
- LMS365 Accessibility
Custom colors and branding
Course content
- Issues with completing and navigating SCORM content packages
- LMS365 functionalities designed to add gamification elements to learning
- Preventing the download of files in a learning module
- SCORM data elements that LMS365 handles
- Upload ClipTraining Content to LMS365
- Uploading images in the Hot Spot question
Courses and training plans
- Change the title and URL of a course
- Deleting external training imported into LMS365
- External training: view learners' progress
- How do I enroll more than 5,000 users in a course?
- How to navigate between available course catalogs
- How training audience and course targeting work?
Integrations
Import of data
Language and time zone
- Choose language for the LMS365 user interface
- How do I change the date and time format in LMS365?
- How is the certificate language and format for date and time configured?
- How to configure the time zone for course catalogs, courses, training plans, and course sessions
- Overview of how to control the display language and the format of numbers, date, and time for the LMS365 user interface
Notifications
- How is the language of notifications configured?
- How notification templates are affected by customizations
- Implications of Microsoft Exchange Online limits to LMS365 email notifications
- Issues with the connected account: Approval required or Permissions requested
- Issues with the connected email account: Refresh token has expired due to inactivity
- Notifications: common experienced issues
LMS365 subscription
- How do I cancel my LMS365 subscription?
- Maximum number of users are reached or exceeded, what will happen now and what to do?
- My LMS365 subscription has expired, what will happen now and how do I renew?
- Scope of Freemium features and how to upgrade to a paid subscription
- Which users are included when counting the number of users in the subscription?
Microsoft apps and services
Migration
Solutions to common issues and errors
- "Access Denied" error in the LMS365 Academy
- "Oops, something went wrong" error appears after a course catalog URL has been changed
- Authentication errors: possible issues and solutions
- Users can't load content inside LMS365 courses and see the message: "[site].com refused to connect"
- Why is 'The refresh token has expired' message displayed?
The LMS365 mobile app
Tracking and reporting
User, account, and role management
- External users experience issues with LMS365 SPFX web parts
- How to refresh course admins on a course or training plan homepage after AAD or Microsoft 365 group updates
- Inactive learners in LMS365
- LMS365 Azure Active Directory architecture
- Setting up Line Managers in LMS365
- Unable to add a course catalog admin