FAQs
Support Inquiries & General Information
- How to create an account in the LMS365 Help Center
- How to get help from the LMS365 support team
- How to prepare yourself for the next LMS365 release
- Creating HAR files
- How to ask questions to our support agents via the LMS365 chat functionality
- How to create a request to the LMS365 Support Team
General Product Questions
- What can I do when the LMS365 web parts are not loading?
- How to reinstall LMS365 App in Sharepoint
- LMS365 Accessibility
- How to delete LMS365 from your tenant
- Login button appears for users instead of the LMS365 SPFX web part
- How to find your Tenant ID and SharePoint URL
Custom colors and branding
Course Content
- How to upload a new version of current Content Package (SCORM)
- How to upload images in the Hot Spot question
- LMS365 functionalities designed to add gamification elements to learning
- SCORM data elements that LMS365 handles
- What content can I share within a course catalog and across course catalogs in my tenant?
- Why do I see an unfamiliar learning item on the Manage Course Content page?
Courses and Training Plans
- How do I enable more than 5,000 users to enroll in a course?
- How to purge course's data via API
- How to navigate between available course catalogs
- How does training audience and course targeting work?
- Training Plan most common questions
- Retake option via the 'Certificate Expiry' settings capabilities
Integrations
Import of Data
Language and Time Zone
- Overview of how to control the display language and the format of numbers, date, and time for the LMS365 user interface
- How do I choose the language for the LMS365 user interface?
- How do I change the date and time format in LMS365?
- How to configure the time zone for course catalogs, courses, training plans, and course sessions
- How is the certificate language and format for date and time configured?
Notifications
LMS365 Subscription and Licensing
Microsoft Apps and Services
- How to apply a global navigation to LMS365 using Hub site feature
- How can I see the number of group members in a SharePoint group?
- How to add a link to the LMS365 Admin Center in the SharePoint site navigation
- How to add the LMS365 app to the Microsoft 365 app launcher?
- How to clear cache in the Microsoft Teams
- What's the difference between cloud and on-premises?
Migration
Power BI
Solutions to common issues and errors
- "Oops, something went wrong" error appears after a course catalog URL has been changed
- Users can't load content inside LMS365 courses and see the message: "[site].com refused to connect"
- How to investigate issues with Try Again button
- Why is 'The refresh token has expired' message displayed?
- "Access Denied" error in the LMS365 Academy
The LMS365 mobile app
Tracking and Reporting
User, Account, and Role Management
- External users experience issues with LMS365 SPFX web parts
- How to refresh course admins on a course or training plan homepage after AAD or Microsoft 365 group updates
- Inactive learners in LMS365
- LMS365 Azure Active Directory architecture
- Questions on Azure Active Directory Groups in LMS365
- Setting up Line Managers in LMS365