FAQs
Support Inquiries & General Information
- How to create an account in the LMS365 Help Center
- How to get help from the LMS365 support team
- How to prepare yourself for the next LMS365 release
- How to create a request to the LMS365 Support Team
- How to create HAR file for different browsers
- How to fill in the form when submitting a ticket
LMS365 Subscription and Licensing
- My LMS365 license has expired, what will happen now and how do I renew?
- Maximum number of users are reached or exceeded, what will happen now and what to do?
- When does a learner consume an LMS365 License?
- How do I cancel my LMS365 subscription?
- When does a learner consume a license?
- How to migrate from trial to trial/ prod
General Product Questions
- How to apply a global navigation to LMS365 using Hub site feature
- Login button appears for users instead of the LMS365 SPFX web part
- After the migrating of a course catalog, the new created pages will not open
- External users experience issues with LMS365 SPFX web parts
- How can I change the themes and colors
- How do I configure the time zone for Courses, Course Catalogs, and Course Sessions
LMS365 Global Settings
Courses and Training Plans
Course Content
- How to Upload a New Version of Current SCORM
- SCORM doesn’t move to complete, 'Next' button doesn't work
- The Document is not loaded
- What content can I share within a course catalog and across course catalogs in my tenant?
- What SCORM Data elements LMS365 handle
- Why do I see an unfamiliar learning item on the Manage Course Content page?