With Envision IT's partnership with LMS365, we have established a shared Zendesk ticketing system so we can route any issues you may encounter with the Extranet User Manager (EUM) product to the appropriate team.
In this article, we will provide you with information on how to get support for EUM.
Submit a support ticket
- For all LMS365 only support issues, please submit a support ticket via this link. For guidance on how you can submit a support ticket, please see this article.
- For all EUM-related support issues, please submit a support ticket via this link.
If you are unsure where to submit a support ticket, please submit a support ticket here and we will direct the issue to the appropriate team.
EUM Installation troubleshooting
When you purchase EUM, you will receive a "Welcome to EUM" email. This email provides an overview and information about your installation.
All user documentation and help center content for EUM is hosted on the EUM website.
For more information about External365, please refer to this LMS365 Help Center article.
Still have questions? Contact LMS365 Partner Success Manager, Laura Staub, firstname.lastname@example.org