Introduction
To enable LMS365 to send notifications and book rooms for course sessions in a catalog, and for LMS365 to create Microsoft Teams meeting invitations, the catalog admin must first configure the Microsoft 365 Connection Settings of that catalog in the tenant.
In this article, we go through how to configure the Microsoft 365 Connection Settings to connect an email account that'll be used to send email notifications, book rooms and create meeting invitations for a catalog, and disconnect the account.
Connect an email account
Required role: catalog admin.
To connect an email account and configure the Microsoft 365 Connection Settings:
1. In the LMS365 Admin Center, go to Catalog Settings in the navigation menu and select Notifications. The Notifications page opens.
2. On the Notifications page, select Microsoft 365 Connection Settings on the menu bar. The Microsoft 365 Connection Settings configuration panel opens.
3. On the Microsoft 365 Connection Settings configuration panel, toggle Enable LMS365 to send email notifications, book Rooms and create meeting invitations to the On position.
By default, the toggle is Off. When switched On, the Modern Authentication Method block becomes visible.
The Modern Authentication Method offers secure user authentication and authorization based on Azure Active Directory without the need to store the user's credentials. It also enables modern authentication features such as multi-factor authentication (MFA).
4. In the Modern Authentication Method block, select Connect.
5. Sign in with the cloud-based account you want to use to send email notifications, book rooms for sessions, and create Microsoft Teams meetings.
Connected account license requirements are:
- A Microsoft Exchange Online (Plan 1 minimum) to be able to send notifications and book rooms.
- Microsoft Teams to create meetings in Teams.
A shared mailbox can't be used as the connected account.
NOTE
When the Microsoft 365 Connection Settings are configured for the first time in the tenant, regardless of the catalog in the tenant for which the settings are configured, an additional step of consenting to requested permissions is required. The consent configuration settings determine which users can provide the consent. Consent is required for LMS365 to:
- Send email notifications and appointments to learners on behalf of the connected account.
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Access rooms to set the session location when creating sessions.
- Create, read, update, and delete events and Microsoft Teams meetings in the calendar of the connected account.
- Show basic profile information of the connected account. This enables the email address of the connected account to be shown in the LMS365 Admin Center so other admins can see which account has been used to create the connection.
- Receive refresh tokens from the Microsoft identity platform access token endpoint in order to get new access tokens as the previous one expires. Ticking Consent on behalf of your organization means that consent isn't requested again if another account in your organization is connected to LMS365. To allow each connected account to consent individually, we recommend you don't tick this option.
These permissions aren't requested if the Microsoft 365 Connection Settings have already been configured for the Modern authentication method in a course catalog in the tenant, unless a new user account is connected, and the Consent on behalf of your organization option hasn't been enabled with a previous configuration.
Additional consent might be required to use Microsoft Graph API for LMS365 to create and book Microsoft Teams meetings for sessions (only for outdated consent that needs an update, and only once). For example, changing passwords makes the granted consent outdated. Select Consent to continue.
NOTE
The Share course sessions to organization calendar option is used for configuring automatic sharing of scheduled course sessions with an organization's shared Outlook calendar and is described in this article.
6. Save your changes to complete account connection.
The connected account receives an email message that is sent automatically by LMS365.
NOTE
- If the connection between LMS365 and the connected account of a catalog is lost for any reason, your LMS365 application stops sending email notifications. This would mean that users who are working with that catalog won't receive notifications from LMS365. If this situation occurs, LMS365 automatically sends an email to notify catalog admins and LMS admins of the need to re-establish the connection between LMS365 and the account.
- LMS365 uses the Office 365 email delivery approach for handling email notifications. If you experience delivery issues, ask your administrator to read this article on fixing email delivery issues in Exchange Online for tips on how to resolve the issue.
- You may experience issues with LMS365 getting access to the mailbox and therefore you may receive the following error messages: "The mailbox does not exist; This error can happen because of Microsoft 365 license limitations or changes in the settings".
In this case, SMTP client authentication is disabled for your account. If you encounter this issue, enable SMTP for the account.
Disconnect an email account
Required role: catalog admin.
To disconnect the connected email account:
1. In the LMS365 Admin Center, go to Catalog Settings in the navigation menu and select Notifications. The Notifications page opens.
2. On the Notifications page, select Microsoft 365 Connection Settings on the menu bar. The Microsoft 365 Connection Settings configuration panel opens.
3. On the Microsoft 365 Connection Settings configuration panel, select Disconnect and confirm this action.
Once you've disconnected the account, LMS365 can't send notifications and invitations until you re-establish the connection between LMS365 and a cloud-based account.
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