Instructor-led training notifications

Introduction

LMS365 (Learn365) notifications for instructor-led training courses cover notifications related to session-based courses. This article provides an overview of notifications related to session-based courses, the actions that trigger these notifications, and the default recipients and delivery type of these notifications. 

Notifications for instructor-led training courses are sent with learning events related to the lifecycle of courses-beginning with enrollment, unenrollment, enrollment requests, and leading to different types of reminders. In this article, we've grouped the notifications in accordance with these events.

All LMS365 (Learn365) notifications are enabled per default. For information about how you can enable or disable notifications at catalog or course level, see this article.

 

Waiting list

If a user tries to enroll in a course, or a standalone session or session group of a course with no more available seats, the user will be added to a waiting list for this course, standalone session, or session group if the Waiting List option is enabled in the course settings. This will trigger the Adding to the Waiting List Confirmation notification, which is described in this section.

In the case that users cancel their waiting list request, no notification is sent.

 

Adding to the Waiting List Confirmation

Description

This notification is sent to inform users that they've been added to the waiting list of a session-based course, standalone session, or session group.

 

What triggers the notification?

The notification is triggered when:

  • The user tries to register for instructor-led training of the all-enrollment type and no seats are available in the course itself. Therefore, the user is added to the course waiting list. The users will be added to the waiting list of the course but won't be enrolled in it. The users will be enrolled in the course when any seat becomes available in any standalone session or session group of the course.

  • The user tries to register for a standalone session or session group of instructor-led training of the single- enrollment type and no seats are available in the selected standalone session or session group of the course. Therefore, the user is added to the waiting list of the selected standalone session or session group, or to the course waiting list, depending on their choice and training settings. If the Allow enrollment without session registration option is enabled for the course and users select a standalone session or session group with no seats available, the users will be added to the waiting list of the selected standalone session or session group but won't be enrolled in the course.

  • The user tries to register for a standalone session or session group of instructor-led training of the multiple- enrollment type and no seats are available in the selected standalone sessions or session groups. Therefore, the user is added to the waiting list of the selected standalone sessions or session groups, or to the course waiting list, depending on their choice and training settings. If the Allow enrollment without session registration option is enabled for the course and users select standalone sessions or session groups with no seats available, the users will be added to the waiting list of the selected standalone sessions or session groups but won't be enrolled in the course.

  • The user changes their selection of standalone session or session group for instructor-led training of the single-enrollment type that has the On waiting list status in the currently registered standalone session or session group and no seats are available in the newly selected standalone session or session group.

  • The user changes their selection of standalone sessions or session groups for instructor-led training of the multiple-enrollment type and no seats are available in the newly selected standalone sessions or session groups.

 

NOTE  

This notification isn't sent if a course or catalog admin manually enrolls a user in instructor-led training of the single- and multiple-enrollment types. In this case, the user first receives the Instructor-led training enrollment confirmation notification and then the Course Session Selection Request notification with a link to the course home page, from where they can register for a standalone session or session group. If there are no seats available in any of the standalone session or session group of this course, the user needs to contact the course admin to complete the selection. 

If the Allow enrollment without session registration option is enabled for such courses, the user doesn't receive the Course Session Selection Request notification. They receive only the Instructor-led training enrollment confirmation notification

 

Default Recipients in the To and Cc fields

Learner, course admin.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Adding to the Waiting List Confirmation notification with default settings provides the following information:

  • To. The user this notification is sent to.
  • Cc. The course admins.
  • Course Name. The title of the course, which is a link to the course home page.
  • Course session. Shows information about the standalone session or session group.
    For courses of the all-enrollment type, the text 'Any available session' is shown.
    For courses of the single-enrollment type, either the information about the standalone session date and time (with time zone) is shown or the title of the session group.
    For courses of the multiple-enrollment type, a separate message about adding to the course waiting list is sent for each session and contains information about the session date and time (with time zone).
  • Course admin. The names of the course admins.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

 

Waiting_list_of_single_course_for_a_group

An example of the 'Adding to the Waiting List Confirmation' notification for a course of the single- enrollment type.

 

Catalog admins can edit the template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Enrollment requests

When users are enrolled in instructor-led training with an Automatic Approval enrollment flow, they receive the Instructor-led training enrollment confirmation notification.

When users request to be enrolled in instructor-led training with an Administrator Approval or a Line Manager Approval enrollment flow, notifications related to the enrollment request are sent, depending on the users' and approvers' actions. 

This section covers Instructor-Led Training notifications related to the enrollment requests flow.

 

Course enrollment pending approval

Description

This notification is sent to users to notify them that their enrollment request for instructor-led training, or its standalone session or session group, is pending approval. 

This notification is also sent for e-Learning courses.

 

What triggers the notification?

The notification is triggered when a user requests to be enrolled in instructor-led training with an Administrator Approval or a Line Manager Approval enrollment flow. 

 

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Course enrollment pending approval notification with default settings provides the following information:

  • To. The user this notification is sent to.
  • Learner. The user who has requested to be enrolled in instructor-led training.
  • Course Name. The title of the course, which is also link to the course home page.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

pending_approval_notification

An example of a 'Course enrollment pending approval' notification for an instructor-led course.

 

Catalog admins can edit the template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Session enrollment approval request

Description

This notification is sent for enrollment requests for instructor-led training of the single- and multiple- enrollment types.

The notification will inform the line manager or catalog and course admins (approvers) that a new enrollment request in a standalone session or session group of instructor-led training of the single- or multiple- enrollment type is pending their approval. The notification contains the Approve and Reject links for the approvers to manage the enrollment request directly from the notification.

If more approvers receive the same enrollment request notification, the approver who approves or rejects the enrollment first, will have approved or rejected the enrollment. If other approvers attempt to approve or reject the same enrollment request, they will get the message that the enrollment has been approved or rejected.

 

What triggers the notification?

The notification is triggered when a user tries to enroll in instructor-led training of the single- and multiple-enrollment types with an Administrator Approval or a Line Manager Approval enrollment flow.

 

Default Recipients in the To and Cc fields

Approver.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Session enrollment approval request notification with default settings provides the following information:

  • To. The approvers this notification is sent to.
  • Requested by. The user who has requested to be enrolled in instructor-led training.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • The Approve and Reject links for approvers to manage user's enrollment request directly from the notification.

enrollment_approval_request_notification

An example of a 'Session enrollment approval request' notification for an instructor-led training course.

 

Catalog admins can edit the notification template and change its default values. Among the available variables there are these that work only for instructor-led training of the single-enrollment type. Find more information about the variables here.

Editing will make the template customized but there are consequences of doing this.

 

Session enrollment approval reminder

Description

This notification is sent for enrollment requests for instructor-led training of the single- and multiple- enrollment types.

This notification will remind the line manager or catalog and course admins (approvers) that a user's enrollment request to a standalone session or session group is still pending their approval. The notification contains the Approve and Reject links for the approvers to manage the enrollment request directly from the notification.

If more approvers receive the same enrollment request notification, the approver who approves or rejects the enrollment first, will have approved or rejected the enrollment. If other approvers attempt to approve or reject the same enrollment request, they will get the message that the enrollment has been approved or rejected.

 

What triggers the notification?

When a learner enrolls in instructor-led training of the single- and multiple-enrollment types with an Administrator Approval or Line Manager Approval enrollment flow, the approvers (catalog and course admin or line manager) receive the Session Enrollment Approval Request notification. If the approvers don't approve or reject the enrollment request within the number of days, scheduled in the Send Reminder Emails field of the notification template, the approvers receive this notification to remind them that an enrollment request is still pending their approval.

 

Default Recipients in the To and Cc fields

Approver.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Session enrollment approval request notification with default settings provides the following information:

  • To. The approvers this notification is sent to.
  • Requested by. The user who has requested to be enrolled in instructor-led training.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • The Approve and Reject links for the approvers to manage user's enrollment request directly from the notification.

 

reminder_about_pending_enrollment_approval_request_noification

An example of a 'Session enrollment approval reminder' notification for an instructor-led training course.

 

Catalog admins can edit the Session enrollment approval reminder notification template and, among others, set the number of days in which the reminder will be sent after the enrollment request has been created and has not been approved or rejected by an approver. The default number of days for the reminder to be sent is 21,14,7.
Among the available variables there are these that work only for instructor-led training of the single- enrollment type. Find more information about the variables here.

Editing will make the template customized but there are consequences of doing this.

 

Course enrollment request

Description

This notification is sent for enrollment requests for courses of the all-enrollment type.

This notification will inform the line manager or catalog and course admins (approvers) that a new enrollment request to a course is pending their approval. The notification contains the Approve and Reject links for the approvers to manage the enrollment request directly from the notification.

If more approvers receive the same enrollment request notification, the approver who approves or rejects the enrollment first, will have approved or rejected the enrollment. If other approvers attempt to approve or reject the same enrollment request, they will get the message that the enrollment has been approved or rejected. 

This notification is also sent for e-Learning courses.

 

What triggers the notification?

When a user tries to enroll in a course of the all- enrollment type with an Administrator Approval or a Line Manager Approval enrollment flow, the approvers (catalog and course admin or line manager) receive the Course enrollment request notification, informing them that a new course enrollment request is pending approval.

 

Default Recipients in the To and Cc fields

Approver.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Course enrollment request notification with default settings provides the following information:

  • To. The approvers this notification is sent to.
  • Learner. The user who requested to be enrolled in instructor-led training.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • The Approve and Reject links for approvers to manage the enrollment request directly from the notification.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

 

enrollment_approval_request_notification

An example of a 'Course enrollment request' notification for an instructor-led training course.

 

Catalog admins can edit the notification template and change the default values.

Editing will make the template customized but there are consequences of doing this.

 

Approval reminder

Description

This notification is sent for enrollment requests for instructor-led training of the all-enrollment type.

The Approval reminder notification reminds the line manager or catalog and course admins (approvers) that an enrollment request to instructor-led training is still pending approval.

The notification includes links to either Approve or Reject the enrollment request, which enables approvers to manage the enrollment request directly from the notification.

This notification is also sent for e-Learning courses.

 

What triggers the notification?

When a user tries to enroll in a course of the all-enrollment type with an Administrator Approval or a Line Manager Approval enrollment flow, the approvers (catalog and course admin or line manager) receive the Course enrollment request notification.

If the approvers don't approve or reject the enrollment request within the number of days, scheduled in the Send Reminder Emails field of the notification template, the approvers receive an Approval reminder notification informing that the course enrollment request is still pending approval.

 

Default Recipients in the To and Cc fields

Approver.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Approval reminder notification with default settings provides the following information:

  • To. The approvers this notification is sent to.
  • Requested by. The user who requested to be enrolled in instructor-led training.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • The Approve or Reject links for approvers to manage the enrollment request directly from the notification.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

 

reminder_about_pending_enrollment_approval_request_noification_for_ll_course

An example of an 'Approval reminder' notification for an instructor-led training course.

 

Catalog admins can edit the Approval reminder notification template and, among others, set the number of days in which the reminder will be sent after the enrollment request has been created and has not been approved or rejected by an approver. The default number of days for the Approval reminder to be sent is 21,14, and 7.

Editing will make the template customized but there are consequences of doing this.

 

Course enrollment rejection

Description

This notification will inform users that their request to enroll in an instructor-led course, or its standalone sessions or session groups, has been rejected. The notification includes the reason for the rejection (provided by the approver in the Reject Message field) and the course contact person name and email.

 

What triggers the notification?

The notification is triggered when an approver of a course with an Administrator Approval or Line Manager Approval enrollment flow (catalog and course admin or line manager) rejects a user's enrollment request.

 

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Course enrollment rejection notification with default settings provides the following information:

  • To. The user this notification is sent to.
  • Learner. The user who has requested to be enrolled in instructor-led training.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

 

reject_enrollment_request_notification_example

An example of a 'Course enrollment rejection' notification for an instructor-led training course.

 

Catalog admins can edit the template and change the default values.

Editing will make the template customized but there are consequences of doing this.

 

Enrollment and unenrollment

This section covers Instructor-Led Training notifications related to the enrollment and unenrollment process.

 

Instructor-led training enrollment confirmation

Description

This notification is sent to inform learners that they have been enrolled in an instructor-led course.

 

What triggers the notification?

The notification is triggered when:

  • Users self-enroll in instructor-led training with an Automatic Approval enrollment flow.
  • Users are enrolled in instructor-led training with an Administrator Approval or Line Manager Approval enrollment flow, after an approver has approved their enrollment request.
  • A course admin, catalog admin, or line manager manually enrolls a user in instructor-led training with any enrollment flow.
  • Users self-enroll in a training plan with an Automatic Approval enrollment flow, therefore being automatically enrolled in all unlocked Instructor-Led Training courses of this training plan.
  • A user is enrolled in a training plan with an Administrator Approval or Line Manager Approval enrollment flow after an approver has approved their enrollment request, and the user, in this way, is automatically enrolled in all unlocked Instructor-Led Training courses of this training plan.
  • A course admin, catalog admin, or line manager manually enrolls a user in a training plan with any enrollment flow and the user, in this way, is automatically enrolled in all unlocked Instructor-Led Training courses of this training plan.
  • A new Instructor-Led Training course of a training plan in which a user is enrolled becomes unlocked due to the prerequisites being fulfilled.
  • A course or catalog admin manually enrolls a user from the waiting list in instructor-led training, or its standalone sessions or session groups.
  • A user on the waiting list is automatically enrolled in instructor-led training, or its standalone sessions or session groups when a seat becomes available.
  • When the admin subsequently adds new instructor-led training courses (to which the user isn't enrolled separately) to the training plan the user has already completed, and the user completes one of the added courses outside of the training plan, or the catalog or course admin manually completes one of the added courses for this user, the user will be automatically enrolled in the remaining added courses and will receive the Course enrollment confirmation notification for each of them.

     

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Instructor-led training enrollment confirmation notification with default settings provides the following information:

  • To. The user this notification is sent to.
  • Learner. The user who is enrolled in instructor-led training.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • Session Attendance. The enrollment type of the instructor-led training that can be stated as either Attendance in all groups and standalone sessions (for the all-enrollment type), Attendance in single group or standalone session (for the single-enrollment type), Attendance in multiple groups or standalone sessions (for the multiple enrollment type). The enrollment type of the instructor-led course is set at the course creation step.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.
  • Group. Displays the name of the session group. This is displayed only if the user is registered for a session group, but not for a standalone session.
  • Name. Displays the name of the session, both a standalone one or one that's inside a session group.
  • Location. The room/location for physical presence if this is set.
  • Meeting URL. The URL that enables users to join the session directly from the notification.
  • Start Date. The exact date and time, and time zone for when the session starts.
  • End Date. The exact date and time, and time zone for when the session ends.

 

NOTE  

For courses of the all-enrollment type, users will see a list of all active standalone sessions and session groups for which they're registered in the course, with the relevant data (titles of session groups and sessions, start and end date and time, location, etc.).

For courses of the single-enrollment type, users will see the name of the single standalone session or session group for which they're registered, with the relevant data (title of this standalone session or session group, as well as the start and end date and time, and the location of this standalone session or each session of the session group).

For courses of the multiple-enrollment type:

  • If the user was enrolled in a session and/or a session group along with enrollment in the course, they'll see a list of all active standalone sessions and session groups for which they're registered in the course, with the relevant information (title of this standalone session or session group, the start and end date and time, the location of a standalone session or each session of the session group). The list displays up to 10 course sessions.
  • If the user was enrolled in a course without being registered for a session or session group, no sessions will be displayed. Users will be instructed to visit the course home page to select a session.

 

  • Instructor(s). Session instructors' names and email addresses (only displayed if instructors are assigned). Instructors can't be assigned to a session group.

enroll_into_all_course_notification.png

An example of an 'Instructor-led training enrollment confirmation' notification for an instructor-led course of the all- enrollment type.

 

enrollment_confirmation_in_single_course

An example of an 'Instructor-led training enrollment confirmation' notification for an instructor-led course of the single- enrollment type.

 

enrollment_confirmation_in_multiple_course

An example of an 'Instructor-led training enrollment confirmation' notification for an instructor-led course of the multiple- enrollment type.

 

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Instructor-led training scheduled – appointment Invitation

Description

The notification is sent to provide users with an invitation to take part in a scheduled session of an instructor-led course. To add the information to the calendar, users need to accept the invitation in the email:

  • For courses of the all- and multiple-enrollment types, all enrolled learners, assigned instructors, and course admins will receive a separate appointment invite to every scheduled session (a standalone one or one that sits inside a session group) for which they're registered.

 

Invitation_to_an_ILT

An example of an 'Instructor-led training scheduled – appointment invitation' notification sent for one of the sessions of a session group of a course of the all- enrollment type.

 

  • For courses of the single-enrollment type, learners will only receive an invitation to the single standalone session or session group. Learners will receive an appointment invite either to the single standalone session of the instructor-led training for which they have registered or to each session of the single session group for which they're registered. Instructors and course admins will receive an appointment invite to all sessions (standalone ones or ones that inside session groups) of the instructor-led training for which one or more learners have registered.

    This means that if a standalone session or a session inside a session group doesn't have enrolled learners, then a calendar event isn't created for this session and the Instructor-led training scheduled – appointment invitation isn't sent for this particular session. 

 

What triggers the notification?

This notification is triggered:

1. When a user self-enrolls in instructor-led training, or its standalone sessions or session groups of any enrollment type, which will create a scheduled event in the calendar of the relevant users. 

IMPORTANT   

  • If a Microsoft Entra (Azure Active Directory) group has been added to a standalone session or session group for instructor-led training, each member of this group will receive an Instructor-led training scheduled – appointment invitation notification.
  • Invitations are processed by the system every 10 minutes.


2.
When a user changes their registration for a standalone session or session group in instructor-led training. This creates a new scheduled event in the calendar.

3. For courses of the single- and multiple- enrollment types, if a course or catalog admin adds a session to a session group for which the user is registered, either by creating it within a session group or by adding a standalone session to the session group in question. This creates a new scheduled event in the calendar.

4. When a course or catalog admin makes changes to a session's location, start or end date and time, time zone, meeting URL, the training course title, or another course admin is added to the course, this will trigger the notification to be sent again to all enrolled users, assigned instructors, and course admins. The notification will show what information has been updated. This will happen for standalone sessions and sessions within session groups.

5. When a course or catalog admin makes changes to the values of Locale of the course (such as the language and date format). This action triggers the notification to be sent again.

For the LMS365 mobile app, a specific Session Updated notification will be shown.

6. When a learner cancels their enrollment in instructor-led training. In this case, the notification will be sent to this user again including Canceled in the subject field and an option to remove the session from their calendar.

 

Canceled_invitation

An example of an 'Instructor-led training scheduled – appointment invitation' notification sent to a learner who has canceled their enrollment in an instructor-led course.

 

7. If a course or catalog admin initiates a retake of an instructor-led course for a user, the notification will be sent to the relevant user, assigned instructors, and admins. 

8. For courses of the single- and multiple-enrollment types, if a course or catalog admin moves a session out of a session group for which the user is registered and makes this session a standalone one. In this case, the notification will be sent to all users registered for this session, as well as assigned instructors and admins again including Canceled in the subject field and an option to remove the session from their calendar.

9. If a course or catalog admin deletes a session for which the user is registered (either a standalone one or a session inside a session group). In this case, the notification will be sent to all users registered for this session, as well as assigned instructors and admins, again including Canceled in the subject field and an option to remove the session from their calendar.

Depending on whether the Allow enrollment without session registration option is enabled for the course, users stay enrolled in the course even if they aren't registered for any standalone sessions or session groups, or the only standalone sessions or session groups for which they were registered are canceled.

If the Allow enrollment without session registration option is disabled:

  • Users stay enrolled in the course of the all- and multiple-enrollment types, if they're registered for any other standalone sessions or session groups of the course.
  • Users get unenrolled from the course of the single-enrollment type.

10. If a meeting organizer (this is the connected account set in the Microsoft 365 Connection Settings of the LMS365 (Learn365) Admin Center) makes manual changes to the Outlook meeting settings, this will trigger the notification to be sent again to all enrolled users and assigned instructors and course admins of the session.

11. If the Assign course admins and instructors as co-organizers option is enabled for a session scheduled in Teams, the current course admins and the session instructors will receive this notification. For more information about how to manage the session organizers and co-organizers, see this article.

 

LMS365 (Learn365) appointments are originally sent by the LMS365 (Learn365) system in UTC time. In this way, Outlook handles time zone offset with its normalization mechanisms to make it right for every user. Therefore, we recommend you avoid manually editing appointments created by LMS365 (Learn365) from the Outlook calendar.

 

Default Recipients in the To field

Course admin, instructor, learner. It's possible to remove and add the course admin role only.

If the course admin is removed from the To field:

  • Catalog admins won't receive this notification.
  • If the Assign course admins and instructors as co-organizers option is enabled for this session, the current catalog admins won't receive this notification. For more information about how to manage the organizers and co-organizers in the sessions, see this article.

The Cc field isn't available.

 

Delivery Type

Calendar appointment.

 

Default settings

The Instructor-led training scheduled – appointment invitation notification with default settings is almost the same for instructor-led training and provides the following information:

  • Course Name. The title of the course, which is also a link to the course home page.
  • Location. The room/location for physical presence, if this is set.
  • Meeting URL. The URL that enables users to join the course session directly from the notification.
  • Course Starts. The exact date and time when the course starts, and its content becomes available.
  • Course Ends. The exact date and time when the course ends, and its content becomes unavailable.
  • Course admin. The name of the course admins.

 

NOTE  

Catalog admins can customize how the instructor-led training appointment looks in Outlook and Microsoft Teams calendars by changing the Body field of the Instructor-led training scheduled – appointment invitation notification template.

These changes will be reflected in the appointment's title in notifications and calendars.

 

Editing will make the template customized but there are consequences of doing this.

 

Instructor-led training enrollment cancellation

Description

This notification is sent to inform user that their enrollment in instructor-led training has been canceled.

 

What triggers the notification?

The notification is triggered when:

  • Users self-unenroll from an instructor-led course with a Not started or In progress status. The reason of the enrollment cancellation provided by the user is available for course and catalog admins on the Approve Enrollments page of the LMS365 (Learn365) Admin Center.
  • Users cancel their enrollment request in an instructor-led course with an Administrator Approval or Line Manager Approval enrollment flow before the approver approves or rejects their enrollment request. The reason of the enrollment request cancellation stated by the user is available for course and catalog admins on the Approve Enrollments page of the LMS365 (Learn365) Admin Center.
  • Users are manually unenrolled from an instructor-led course by a course or catalog admin via the LMS365 (Learn365) Admin Center.

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

Email, Microsoft Teams.

 

Default Settings

The Instructor-led training enrollment cancellation notification with default settings provides the following information:

  • To. The user this notification is sent to.
  • Learner. The user who was unenrolled from instructor-led training.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • Session Attendance. The enrollment type of the instructor-led course that can be stated as either Attendance in all groups and standalone sessions (for the all-enrollment type), Attendance in single group or standalone session (for the single-enrollment type), Attendance in multiple groups or standalone sessions (for the multiple-enrollment type). The enrollment type of the instructor-led course is set at the course creation step.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.
  • Group. Displays the name of the session group. This is displayed only if the user is registered for a session group, but not for a standalone session.
  • Name. Displays the name of the session both a standalone one or inside a session group.
  • Location. The room/location for physical presence, if this is set.
  • Meeting URL. The URL that enables users to join the session directly from the notification.
  • Start Date. The exact date and time for when the session starts.
  • End Date. The exact date and time for when the session ends.

 

NOTE  

For courses of the all-enrollment type, users will see a list of all active standalone sessions and session groups for which they're registered in the course, with the relevant data (titles of session groups and sessions, start and end date and time, location, etc.).

For courses of the single-enrollment type, users will see the name of the single standalone session or session group for which they're registered, with the relevant data (title of this standalone session or session group, as well as start and end date and time, and location of this standalone session or each session of the session group).

For courses of the multiple-enrollment type, users will see a list of all active standalone sessions and session groups for the course for which they're registered, with the relevant information (title of this standalone session or session group, the start and end date and time, the location of a standalone session or each session of the session group). The list displays up to 10 course sessions.

 

  • Instructor(s). Session instructors' names and email addresses (only displayed if instructors are assigned). Instructors can't be assigned to a session group.

 

enrollment_cancellation_for_multiple_course

An example of an 'Instructor-led training enrollment cancellation' notification for an instructor-led course of the all- enrollment type.

 

Catalog admins can edit the notification template and change the default values.

Editing will make the template customized but there are consequences of doing this.

 

Course sessions

This section covers Instructor-Led Training course notifications related to users requesting a new course session to be created and registering for a standalone session or session group: The New Session Request and Course Session Selection Request notifications, respectively.

 

New Session Request

Description

This notification is sent to inform course admins that a user has made a request for a new standalone session or session group to be created in an instructor-led course.

 

What triggers the notification?

The notification is triggered when a user sends a request for a new standalone session or session group to be created for a course via the Make request for session option. The course needs to have the Request(s) for Sessions option enabled for this option to be available. 

 

Default Recipients in the To and Cc fields

Course admin.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The New Session Request notification with default settings provides the following information:

new_session_request_notification

An example of a 'New Session Request' notification for an instructor-led course.

 

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Course Session Selection Request

Description

This notification is sent to notify learners that they need to register for a standalone session or session group.

 

What triggers the notification?

The notification is triggered when:

  • A user is manually enrolled by a course or catalog admin in an instructor-led course of the single- or multiple-enrollment type and they need to register for standalone sessions or session groups in order to finish the enrollment process.
  • A user self-enrolls or is manually enrolled by a course or catalog admin in a training plan that includes courses of the single- or multiple-enrollment types selected. The user will need to register for standalone sessions or session groups of these courses in order to finish the enrollment process.

 

NOTE   

The Course Session Selection Request notification isn't sent if the Allow enrollment without session registration option is enabled for the instructor-led course. In this case, users can be enrolled in the course without being registered for any of its standalone sessions or session groups, or when the standalone sessions or session groups for which they were registered are canceled.

 

Default Recipients in the To and Cc fields

Learner, line manager.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Course Session Selection Request notification with default settings is the same for instructor-led training and provides the following information:

  • To. The learner this notification is sent to.
  • Cc. The line manager of the learner, if this is set.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.
  • Click here to Select Course Session. The direct link to the course home page, with a list of available standalone sessions or session groups from which the learner can register for standalone sessions or session groups.

 

Course_session_selection_request

An example of a 'Course Session Selection Request' notification for an Instructor-led course of the single- enrollment type.

 

After learners have selected a standalone session or session group, they will receive the Instructor-led training scheduled - appointment Invitation notification.

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Session instructors

This section covers two Instructor-Led Training course notifications related to assigning and unassigning standalone session instructors: The Session Instructor Added and Session Instructor Removed notifications. Instructors can't be assigned to a session group.

 

Session Instructor Added

Description

This notification is sent to inform a user that they have been assigned as an instructor of a standalone session of an instructor-led course.

 

What triggers the notification?

The notification is triggered when a course or catalog admin assigns a user as an instructor of a standalone session of an instructor-led course.

 

Default Recipients in the To and Cc fields

Learner is stated in the To field, but it's the person assigned as an instructor who will receive this notification.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Session Instructor Added notification with default settings is almost the same for instructor-led training and provides the following information:

  • To. the user this notification is sent to.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Location/Meeting URL. The room/location for physical presence, if this is set and/or the URL that enables users to join the course session directly from the notification.
  • Course Starts. The exact date and time (with time zone) for when the course starts, and its content becomes available.
  • Course Ends. The exact date and time (with time zone) for when the course ends, and its content becomes unavailable.
  • Course admin. The course admins' names.
  • Session Instructor. The session instructors' names.

instructor_assigned_notification

An example of a 'Session Instructor Added' notification.

 

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Session Instructor Removed

Description

This notification is sent to inform a user that they have been unassigned as an instructor from a standalone session of an instructor-led course.

 

What triggers the notification?

The notification is triggered when a course or catalog admin unassigns a user as an instructor from a standalone session of an instructor-led course.

 

Default Recipients in the To and Cc fields

Learner is stated in the To field, but it's the person assigned as an instructor who will receive this notification.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Session Instructor Removed notification with default settings is almost the same for instructor-led training and provides the following information:

  • To. The user this notification is sent to.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Location/Meeting URL. The room/location for physical presence, if this is set and/or the URL that enables people to join the course session directly from the notification.
  • Course Starts. The exact date and time (with time zone) for when the course starts, and its content becomes available.
  • Course Ends. The exact date and time (with time zone) for when the course ends, and its content becomes unavailable.
  • Course admin. The course admins' names.
  • Session Instructor. The session instructors' names.

instructor_unassigned_notification

An example of the 'Session Instructor Added' notification with a customized 'Subject' field of the notification template.

 

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Course completion

There's one notification related to course completion: The Course completion confirmation notification.

 

Course Completed Confirmation

Description

The Course completion confirmation notification is sent when users have completed a course. 

The same notification is sent with this event for e-Learning courses.

 

What triggers the notification?

Learners receive the Course completion confirmation notification when:

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Course completion confirmation notification with default settings provides the following information:

  • To. The user this notification is sent to.
  • Learner. The user who has completed the instructor-led training course.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course completed. The exact date and time of the user's course completion.
  • Course certificate. A link to view and download the certificate (if awarded for the course completion).
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

 

course_completion_notification

An example of a 'Course completion confirmation' notification for an instructor-led course.

 

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Course due date

This section covers the two course notifications related to the course due date: Course due date reminder and Course due date has passed notifications.

 

Course due date reminder

Description

This notification will inform learners that the due date is approaching for instructor-led training in which they're enrolled.

The notification is also sent for e-Learning courses.

 

What triggers the notification?

The Course due date reminder notification will be sent to learners if they're enrolled in instructor-led training with a set course due date but haven't yet completed the course at the time when the due date is approaching or haven't had their progress status manually set as Completed by a catalog or course admin.

The notification is scheduled to be sent to the learners in accordance with the number of days prior to the course due date set in the Send Reminder Emails field of the notification template. The default number of days for the Course due date reminder to be sent is 14, 7, 3, and 1.

Catalog admins can edit the reminder template and adjust the number of days in which the reminder will be sent prior to the course due date.

 

NOTE   

The Course due date reminder notification isn't sent in the following cases:

  • Learners who have completed the course will not receive this notification.
  • If the course is unpublished no notifications will be sent for it. 

 

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Course due date reminder notification with default settings is almost the same for an instructor-led course and provides the following information:

  • To. The learner this notification is sent to.
  • Learner. The user who is enrolled in the instructor-led training course.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course due date. The exact date and time for when the course needs to be completed bу the enrolled learners.
  • Location. The room/location for physical presence, if set.
  • Meeting URL. The URL that enables users to join the session directly from the notification.
  • Course ID. Training course ID, if this is set.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

 

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Course due date has passed

Description

This notification will inform learners who haven't yet completed an instructor-led course with a set due date, that the course has passed its due date.

This notification is also sent for e-learning courses.

 

What triggers the notification?

The Course due date has passed notification will be sent to learners when they're enrolled in an instructor-led course that has a set course due date, but by the time the course due date arrives, either the learners haven't completed the course, or the catalog or course admin hasn't manually set their progress as Completed.

Catalog admins can enable the sending of additional notifications to remind learners when a course due date has already passed. In this scenario, populate the Also send notification field in the notification template, as described in this article.

 

 

NOTE   

The Course due date has passed notification won't be sent to learners:

  • Who have completed the course.
  • If the course is unpublished. 

 

Default Recipients in the To and Cc fields

Learner, line manager.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Course due date has passed notification with default settings provides the following information:

  • To. The learner this notification is sent to.
  • Learner. The user who is enrolled in the instructor-led training course.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course due date. The exact date and time when the course needs to be completed bу the enrolled learners.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Course not started reminder

This section provides an overview of the Course not started notification.

 

Description

This notification will inform learners who haven't yet started an instructor-led course they are enrolled in. Similar notifications are also sent for e-learning courses and training plans.

 

Default recipients in the To and Cc fields

Learner, line manager.

 

Delivery type

Email, Microsoft Teams.

 

Default settings

  • Learner. The user who is enrolled in the instructor-led course.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course due date. The exact date and time for when the course needs to be completed bу the enrolled users, if this is set.
  • Course Type. Instructor-led.
  • Course ID. Training course ID, if this is set.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.

 

What triggers the notification?

The Course not started notification will be sent to learners when they're enrolled in a published instructor-led course, but haven't yet started it. The notification is scheduled to be sent to the learner in accordance with the number of days prior to the course due date set in the Send Reminder Emails field of the notification template. The default number of days for the course due date reminder to be sent is 30 and 14. Catalog admins can edit the reminder template and adjust the number of days before the course due date the reminder will be sent.

 

An example of the Course not started reminder notification for an instructor-led training course.

 

Catalog admins can edit the notification template and change the default values.

Editing will make the template customized but there are consequences of doing this.

 

Course publishing status

This section provides an overview of the notifications related to instructor-led training publishing statuses: published, unpublished, scheduled, and ended.

 

Course published

Description

This notification is sent to inform LMS admins and course admins that an instructor-led course has been published.

This notification is also sent for e-Learning courses.

 

What triggers the notification?

The Course published notification is sent when:

  • The publishing date and time for the course set in advance by the admin has arrived.
  • A course or catalog admin has manually published the course by changing the publishing status (and start/end dates if needed) from Not published, Scheduled, or Ended to Published.

NOTE   

This notification isn't sent if the dates set for the course start and/or end are prior to the course creation date.

 

Default Recipients in the To and Cc fields

LMS admin, course admin.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Course published notification with default settings provides the following information:

  • To. The LMS admins and course admins this notification is sent to.
  • Course Name. The title of the course, which also works as a link to the course home page.
  • Course Starts. The exact date and time when the course starts, and its content becomes available.
  • Course Ends. The exact date and time when the course ends, and its content becomes unavailable.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Instructor-Led Training Start Reminder

Description

This notification is sent to inform learners that the start date of an instructor-led course in which they're enrolled is approaching.

 

What triggers the notification?

If learners are enrolled in instructor-led training with a scheduled course start date and the start date is approaching, the Instructor-Led Training Start Reminder notification will be sent to them.

The notification is scheduled to be sent to the learners in accordance with the number of days prior to the course start date set in the Send Reminder Emails field of the notification template. The default number of days for the Instructor-Led Training Start Reminder to be sent is 7, 3 and 1.

Catalog admins can edit the reminder template and adjust the number of days in which the reminder will be sent prior to the course due date.

 

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Instructor-Led Training Start Reminder notification with default settings provides the following information:

  • To. The user this notification is sent to.
  • Learner. The user who is enrolled in the instructor-led training course.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course Starts. The exact date and time for when the course starts, and its content becomes available.
  • Location/Meeting URL. The room/location for physical presence, if this is set and/or the URL that enables users to join the course session directly from the notification.
  • Course ID. Training course ID, if this is set.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

 

An example of the 'Instructor-Led Training Start Reminder' notification for an instructor-led training course.

 

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

The course has started

Description

This notification will be sent to active learners (with statuses In progress or Not started) who were enrolled in an instructor-led course before it was published. These users will receive this notification when the course has started.

This notification is also sent for e-Learning courses.

 

What triggers the notification?

The course has started notification is sent when:

  • The start date of a course arrives, and the course is automatically published.
  • A course or catalog admin has manually published the course.

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The course has started notification with default settings provides the following information:

  • To. The user this notification is sent to.
  • Learner. The user who is enrolled in the instructor-led training course.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course Ends. The exact date and time for when the course ends, and its content becomes unavailable.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.

 

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Course unpublished

Description

This notification is sent to LMS admins and course admins to inform them that a course has been unpublished.

This notification is also sent for e-Learning courses.

 

What triggers the notification?

The Course unpublished notification is sent when:

  • The end date has arrived and a course is automatically unpublished. Learners enrolled in this course will receive the Course Ended notification.
  • A course or catalog admin has manually changed the publishing status of the course from Published to Not published (or the end date to a date before the current date).

NOTE   

This notification isn't sent if the dates set for the course start and/or end are prior to the course creation date.

 

Default Recipients in the To and Cc fields

LMS admin, course admin.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Course unpublished notification with default settings provides the following information:

  • To. The LMS admins and course admins this notification is sent to.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course Starts. The exact date and time when the course starts, and its content becomes available.
  • Course Ends. The exact date and time when the course ends, and its content becomes unavailable.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Course Ended

Description

This notification will inform users enrolled in the course that the course has reached its end date and is unpublished.

This notification is also sent for e-Learning courses.

 

What triggers the notification?

The end date has come and the course is automatically unpublished. 

 

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Course Ended notification with default settings provides the following information:

  • To. The user this notification is sent to.
  • Learner. The user who is enrolled in the instructor-led training course.
  • Course Name. The title of the course, which will link to the course home page).
  • Course Ends. The exact date and time when the course ends, and its content becomes unavailable.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Course progress reset

There's one notification related to course progress: The Course progress reset notification.

This notification is also sent for e-Learning courses.

 

Description

This notification is sent to inform learners that their progress of one or more learning modules in a course they have taken has been reset.

 

What triggers the notification?

The course or catalog admin has reset a learner's progress for one or more learning items by selecting the Clear progress action on the learner's progress page or the course progress page.

 

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Course progress reset notification with default settings provides the following information:

  • To. The user this notification is sent to.
  • Course Name. The title of the course, which is also a link to the course home page.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • Course duration (standard format). The course duration that is set by the course admin in the Duration (standard format) field on the course configuration panel.
  • Course duration. The course duration that is set by the course admin in the Duration field on the course configuration panel.

An example of the 'Course progress reset' notification for an instructor-led training course.

 

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

See this article for more information about resetting course and training plan progress.

 

Instructor-led training retake is required

Description

This notification will inform learners that they're required to retake an instructor-led training.

Similar notifications are also sent for e-learning courses and training plans.

 

What triggers the notification?

Learners receive the Instructor-led training retake is required notification when:

  • An admin initiates the retake action of completed instructor-led training. For more information, see this article.
  • When the course is completed and the Forced retake option is enabled, the notification will be sent according to the configuration settings. For more information about this option, see this article.

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

Email, Microsoft Teams.

 

Default settings

The Instructor-led training retake is required notification with default settings provides the following information:

  • To. The user this notification is sent to.
  • Course Name. The title of the course, which is also link to the course home page.
  • Course Type. Instructor-Led Training.
  • Course ID. Training course ID, if this is set.
  • Enrollment Type. The type of enrollment for this course.
  • Due Date. The training course due date, if this is set.

ILT retake is required

An example of the Instructor-led training retake is required notification.

 

Catalog admins can edit the notification template and change the default values.

Editing will make the template customized but there are consequences of doing this.

 

Notifications specific for the LMS365 mobile app

This section contains notifications related to course sessions updates and cancellation that learners can only receive in the LMS365 mobile app.

 

Session Updated

Description

This notification is sent to inform learners that the instructor-led training session for which they're registered has been updated. Learners will see the notification in the Notifications tab of the LMS365 mobile app, and as a push notification if the learner has enabled this.

 

What triggers the notification?

A course or catalog admin makes changes to a course session's location, start or end dates & time, time zone, meeting URL, the training title, or the course locale settings (in some cases), and, as a result, all registered learners and assigned instructors and course admins receive one more invitation with the information about the updates made to the course or a session of the course. 

 

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

The notification is shown in the LMS365 mobile app only.

 

Default Settings

The Session Updated notification with default settings provides the following information:

  • Course Name. The title of the course, which is also a link to the course home page.
  • Location/Meeting URL. The room/location for physical presence, if this is set and/or the URL that enables users to join the course session directly from the notification.
  • Course Starts. The exact date and time (with time zone) for when the course starts, and its content becomes available.
  • Course Ends. The exact date and time (with time zone) for when the course ends, and its content becomes unavailable.
  • Course admin. The course admins' names.

session_updated_notification.png

An example of the 'Session Updated' notifications received via the LMS365 mobile app.

 

Learners will receive an Instructor-led training scheduled – appointment Invitation notification by email as well. Catalog admins can customize how the Instructor-Led Training appointment look in the Outlook and Microsoft Teams calendars by changing the Subject field of the Instructor-led training scheduled – appointment invitation notification template.

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Session Cancelled

Description

This notification is sent to inform learners that the instructor-led training session in which they're enrolled has been canceled. Learners will see this notification in the Notifications tab of the LMS365 mobile app, and as a push notification if the learner has enabled this. 

 

What triggers the notification?

A course or catalog admin has canceled (deleted) an instructor-led training session for which the learner is registered.

 

Default Recipients in the To and Cc fields

Learner.

 

Delivery Type

The notification is shown in the LMS365 mobile app only.

 

Default Settings

The Session Cancelled notification with default settings provides the following information:

  • Course Name. The title of the course, which is also a link to the course home page.
  • Location/Meeting URL. The room/location for physical presence, if this is set and/or the URL that enables users to join the course session directly from the notification.
  • Course Starts. The exact date and time for when the course starts, and its content becomes available.
  • Course Ends. The exact date and time for when the course ends, and its content becomes unavailable.
  • Course admin. The course admins' names.

session_canceled_notification.png

Example of the 'Session Cancelled' notifications received via the LMS365 mobile app.

 

Depending on whether the Allow enrollment without session registration option is enabled for the course, users stay enrolled in the course even if they aren't registered for any sessions, or the sessions for which they were registered are canceled.

If the option is disabled:

  • Users stay enrolled in the course of the all- and multiple-enrollment types, if they're registered for any other sessions of the course.
  • Users get unenrolled from the course of the Single group or standalone session enrollment type.

Catalog admins can edit the notification template and change its default values.

Editing will make the template customized but there are consequences of doing this.

 

Cases when no notification are sent

There are some actions of course or catalog admins or learners that don't trigger course notifications to be sent to users, namely when:

 

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