Users can't load content inside LMS365 courses and see the message: "[site].com refused to connect"

In rare cases, users aren't able to load embedded content inside LMS365 courses and will instead see the message: "[site].com refused to connect". Often, this content is Microsoft Office documents that are added to learning modules.

 

 

The console will show the error: "Refused to display 'https://xxxx' is in a frame because it set 'X-Frame-Options' to 'deny/sameorigin'.".

 

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In this article, we will describe how to solve this issue.

 

Solution for the issue

Generally, the issue can be resolved if the user allows third-party cookies in their browser. If third-party cookies are not allowed, this will disallow microsoftonline.com (and other sites) to set a cookie and users won’t be able to connect to embedded content inside LMS365 courses.

Below, you find a guide on how to allow third-party cookies in, respectively, Google Chrome, Microsoft Edge, and Safari.

 

For Google Chrome users

1. Go to the Settings of the Google Chrome browser. Under Security and Privacy, select Cookies and other site data. Either use the Search field by typing "third", or use this link to go directly to the setting: chrome://settings/cookies.


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2. Select Allow all cookies.

 

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After refreshing the page with the LMS365 course, the user should be able to load the embedded course content.

 

For Microsoft Edge users

1. Go to the Settings of the Microsoft Edge browser and, on the side menu, select Cookies and site permissions. Under Cookies and data stored, select Manage and delete cookies and site data.

 

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2. This will redirect to the Cookies and site data page. Another way to reach this page is to use this link: edge://settings/content/cookies. Disable the Block third-party cookies option.

 

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After refreshing the page with the LMS365 course, the user should be able to load the embedded course content.

 

For Safari users

1. Go to the left corner of the Safari browser. Expand the Safari menu, select Preferences from the drop-down menu, and navigate to Privacy.

2. Deselect the Prevent cross-site trackingoption and allow all cookies. 

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After refreshing the page with the LMS365 course, the user should be able to load the embedded course content.

 

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