We continuously strive to improve LMS365 for the sake of delivering the best experience for our customers and we are always happy to receive ideas for product improvements. In this article, we describe how you can contribute with input via our idea platform and how we process submitted ideas and feedback.
We receive many ideas for product improvements and appreciate the valuable input from customers and partners. We take all submitted ideas and feedback into consideration. However, due to the volume of product input and our dedication to our product focus, we are unable to implement all suggested product improvements.
In this article:
- How to share your ideas and feedback
- What happens to submitted feedback?
- What happens to submitted ideas?
- Best practices for sharing ideas and feedback
How to share your ideas and feedback
If you have an idea for a new feature or an improvement to the LMS365 product, you can share this with us via the LMS365 idea platform. You can also support ideas that have already been submitted by adding your feedback to it.
From the LMS365 idea platform, you can search among current ideas to see whether an idea similar to yours has already been submitted. If this is the case, support the idea by adding your feedback about why you think this feature or improvement is needed. If not, submit your own suggestion for a new feature or product enhancement.
What happens to submitted feedback?
When we receive feedback to ideas in the Idea Portal, this feedback is always considered carefully by our product management team. The feedback will serve two purposes:
- When an idea receives feedback to support it, we understand it has a broader reach and, therefore, the idea is more likely to be prioritized. Thus, it's important that you submit your feedback, even if your ideas and thoughts are already well described in a current idea.
- The feedback might provide new insights on the need behind the idea. There might be subtle nuances that are important to understand in order to create a solution that works for most or all customers. The feedback can help shed light on these.
Even though feedback to current ideas is highly appreciated and will be carefully considered, you will currently not receive notifications about feedback submitted to ideas.
What happens to submitted ideas?
After you have submitted a new idea, your idea goes into our idea repository where it will go through a well-defined process:
- Initial review: First, we will give the idea an initial review looking at the need behind the requested feature or enhancement and will begin to evaluate:
- whether a similar feature already exists in the LMS365 product,
- whether a similar idea has already been submitted,
- whether the idea is relevant for the LMS365 product.
- Feedback: When your idea has passed the initial review, you will get a notification from our product management team. In this notification, we'll let you know whether the idea has been qualified as a new idea in the Idea Portal, and we might ask for more details about your submitted idea.
- If your idea is qualified and created as a new idea, you'll receive a link to the idea in the Idea Portal so you can follow its progress.
- If your idea is similar to an existing idea in the Idea Portal, we will merge the ideas and send you a link to the original idea.
- If the feature already exists in the LMS365 product, we will inform you of the current feature.
- If your idea is not relevant to the LMS365 product, we will explain our rational for this evaluation.
After this stage, you will not receive additional notifications about your idea, even if it's published in the Idea Portal, but what happens behind the scenes is the following:
- Product discovery assessment: After this understanding is recorded, the idea will go through our product discovery assessment. This assessment will evaluate whether the idea is likely or unlikely to implement. This is done by looking at how well the idea is aligned with our product strategy and the trends we see in the market, and by evaluating the idea against the following four parameters:
- Value - What value the feature or improvement will bring to our customers.
- Reach - How many users will benefit from the improvement.
- Effort - The effort required to deliver the new feature or improvement.
- Timing - How urgent the improvement is and whether there is a synergy with other product development initiatives.
- High-level scope: If the idea is assessed as likely to implement, based on this assessment, we will define the high-level scope of the idea documenting the business case and how the idea can be developed.
- Concept test and validation: We will test and validate the concept of the scoped idea. For bigger project changes, this can be done by getting the idea tested in a focus group.
- Idea is planned and recorded in the LMS365 Product Roadmap: Once the idea is planned, you will find it on our product roadmap from where you can follow its progress. Please note however, that currently, you can't see a reference to the original idea in the roadmap and sometimes, the idea will be worded differently in the roadmap than it was in the Idea Portal.
Best practices for sharing ideas and feedback
When we receive new ideas for the LMS365 product, our approach is to understand the business case of the requested feature or product enhancement. This will help us recognize the value that this product improvement will bring to our customers.
Therefore, when you submit an idea, you don't need to suggest a detailed solution. Rather, we would like to understand the issue that this change will solve and/or the value it will bring to your business. This will make it easier for us to understand the need behind the idea and why this improvement is important.
If you can provide us with concrete examples of what current issues you face, or how this product improvement could make your work easier, this will help us even further in gaining this understanding.