We continuously strive to enhance LMS365 to ensure that we deliver the best experience for our customers. A big part of this process is welcoming your ideas for product improvements. In this article, we describe how you can contribute your ideas for product improvement via our idea platform and how we process submitted ideas and feedback.
We receive many ideas for product improvements and appreciate the valuable input from customers and partners. We consider all submitted ideas and feedback into consideration but due to the high volume of product input and our dedication to product focus, it isn't possible to implement all of the suggested product improvements.
Read the article or watch the video (more details are included in the article).
How to share your ideas and feedback
If you have an idea for a new feature or enhancement to LMS365, you can share it with us via the LMS365 idea platform.
To share an idea with us, follow these steps:
1. Navigate to the LMS365 idea platform.
2. Check the idea platform to see whether any similar ideas have already been submitted to the portal. In the Search field, enter the keyword of your idea, e.g. "Notifications".
3. The next step depends on the search results:
- Any similar ideas that have already been submitted will be listed below the search field. Here, you can support the similar idea by adding your feedback about why you think this feature or enhancement is needed. To do this, select Add my feedback on the relevant idea, complete the form, and submit your feedback.
- If you don't see any similar submitted ideas, select Suggest a new idea directly below the search field. This will call out a form, which you can complete for your suggestion.
What happens to submitted feedback?
Our product management team reviews and considers all the submitted feedback. Your ideas and feedback are extremely valuable to us for two key reasons:
- When an idea receives supporting feedback, we understand that the idea has a broader reach and is more likely to be prioritized. It's important that you submit feedback, even if your ideas and thoughts for an idea are already well described.
- Your feedback might provide valuable new insights about the business need behind the idea. There might be subtle nuances that are important for us to understand in order to create a solution that works for most customers.
Your feedback to current ideas is valuable to us and will be carefully considered, but you won't receive notifications regarding feedback about your submitted ideas.
What happens to submitted ideas?
After you've submitted a new idea, it goes directly into our idea repository, where it'll go through an established process:
1. Initial review. First, we'll give the idea an initial review, where we'll look at the need behind the requested feature or enhancement and begin to evaluate:
- Whether a similar feature already exists in LMS365.
- Whether a similar idea has already been submitted.
- Whether the idea is relevant for LMS365.
2. Feedback. If your idea passes the initial review, you'll receive a notification from our product management team. In this notification, we'll tell you whether the idea qualifies as a new idea in the Idea Portal. At this stage, we might ask for more information about your idea.
- If your idea qualifies as a new idea, you'll receive a link to the idea in the Idea Portal, which will enable you to track its progress.
- If your idea is similar to an existing idea in the Idea Portal, we'll merge the ideas and send you a link to the original idea.
- If the feature already exists in LMS365, we'll send you information about the current feature.
- If your idea isn't relevant to LMS365, we'll explain our rationale for this evaluation.
After this stage, you won't receive any more notifications about your idea, even if it becomes published in the Idea Portal. However, the following processes will be carried out for the idea.
3. Product discovery assessment. After your idea is recorded, it'll go through the product discovery assessment phase. This assessment evaluates whether the idea is likely to be implemented. This is done by looking at how the idea aligns with our product strategy and the trends we see in the market, and by evaluating the idea against the following parameters:
- Value. The value that the feature or improvement will bring to our customers.
- Reach. How many users would benefit from the improvement.
- Effort. The effort required to deliver the new feature or improvement.
- Timing. How urgent the improvement is and whether there is a synergy with other product development initiatives.
4. High-level scope. If the idea is likely to be implemented based on this assessment, we'll define the high-level scope of the idea, documenting the business case and how the idea can be developed.
5. Concept test and validation. We'll test and validate the concept of the scoped idea. For large project changes, this can be done by working with a focus group to test the idea.
6. Idea is planned and is recorded in the LMS365 product roadmap. Once the idea is planned, it'll be published on our product roadmap, from where you can follow its progress. It's important to note that the roadmap won't show a reference to the original idea and the idea will be worded differently in the roadmap than it was in the Idea Portal.
Best practices for sharing ideas and feedback
When we receive new ideas for LMS365, our approach is to understand the business case of the requested feature or product enhancement. This will help us recognize the value that this product enhancement will bring to our customers.
With this in mind, when you submit an idea, you don't need to suggest a detailed solution. Instead, we'd like to understand the issue that this change will solve and/or the value it will bring to your business. This approach will make it easier for us to understand the need behind the idea and why this improvement is important.
To help us gain greater understanding of the idea, we suggest that you provide clear examples of what current issues you face and how this product enhancement could benefit your organization.