Access to video content via the LMS365 mobile app from iPhones

The Insert multimedia & other embed code section of the LMS365 learning module editor allows you to include videos as embedded content in courses via learning modules.

Previously, all users of the LMS365 mobile app could engage with this video content directly in the mobile app. However, due to updates made by Apple to the Intelligent Tracking Prevention (ITP), Apple now blocks cookies for cross-site resources, therefore restricting the opening of third party embedded iFrame code (including videos) in apps. This means that although users who are using the LMS365 mobile app from an iPhone can continue to watch videos directly from the LMS365 mobile app, it won't be possible to do so if the video contains embedded iFrame code sourced from a third party application that requires additional authentication. 

To enable users to watch videos as part of a course taken from the LMS365 mobile app on an iPhone, LMS admin or Microsoft 365 global admin should enable the Open Course in a Browser option of the Mobile Configuration settings—and make this setting the default for the organization. In this way, the video content is opened separately in an external browser window for all users.

If this option remains disabled, users can try the following options to access video content from the LMS365 mobile app:




If users still can't access video content, catalog or course admin may try to add video via another video host provider and use the Embed code option in the learning module editor.



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