The Insert multimedia & other embed code section of the LMS365 learning module editor enables you to include videos as embedded content in courses via learning modules.
Previously, all LMS365 mobile app users could engage with this video content directly in the mobile app. However, as a result of updates made by Apple to Intelligent Tracking Prevention (ITP), Apple now blocks cookies for cross-site resources, therefore restricting the opening of third party embedded iFrame code (including videos) in apps. This means that although users who are using the LMS365 mobile app from an iPhone can continue to watch videos directly from the LMS365 mobile app, it won't be possible to do so if the video contains embedded iFrame code sourced from a third party application that requires additional authentication.
To enable users to watch videos as part of a course taken from the LMS365 mobile app on an iPhone, an LMS admin or Microsoft 365 global admin should enable the Open Course in a Browser option in the Mobile Configuration settings—and make this setting the default for the organization. In this way, the video content will open separately, in an external browser window, for all users.
If this option remains disabled, users can try the following to access video content from the LMS365 mobile app:
- Manually open the video via the Open in browser option directly in the LMS365 mobile app. This option is available from the vertical ellipsis menu in the top right-hand corner of a course or training plan page in the LMS365 mobile app.
- Make sure that Safari is selected as the default browser on the device. In the Safari browser, disable the Prevent Cross-Site Tracking option, enable cookies, and clear history and website data.
If users still can't access video content, catalog or course admins may try to add the video using another video host provider and use the Embed code option in the learning module editor.