Learning with the LMS365 mobile app

Introduction

The LMS365 app offers users the full LMS365 learning experience on their mobile devices. 

This guide provides an overview of the mobile app from a user's perspective, as well as the information and actions available to them in the LMS365 mobile app.

 

NOTE   

Apple Intelligent Tracking Prevention (ITP) limits the use of third-party cookies. As a result, any Go1 content that uses cookies can't be played in the iOS version of the LMS365 mobile app.

 

Where to start

After users are logged in to the LMS365 mobile app, they're automatically redirected to the Training section of the Dashboard tab, where courses and training plans with the Planned progress status are displayed.

The Dashboard tab displays all courses and training plans the user is currently enrolled in, for which they're on the waiting list, and for which their enrollment is pending approval, across all catalogs to which they have access. Courses and training plans are displayed in cards.

 

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Find and select training

Users can apply filters or carry out a search to find the relevant course or training plan in the Training section of the Dashboard tab.

Filters and the search feature are available from the Filter icon in the top right-hand corner of the Training section tap.

 

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By tapping the training title or the arrow icon on a training card, users are directed to the relevant course or training plan, from where a range of actions is available.

Users can also filter and search from the Catalog tab to find relevant training in a course catalog. From the Catalog tab, users can see cards for all published courses and training plans in a course catalog. From this tab, users can switch between course catalogs they have the relevant permissions to view, using the catalog selector at the top of the screen.

 

Training home page

Course and training plan home pages can be reached from either the Catalog tab or the Training section of the Dashboard tab.

When users select a course or training plan from either of these views, they're redirected to the relevant page of the course or training plan, where information about the training and access to various actions are available.

At the top of the training home page, the title of the course or training plan is displayed. Lengthy titles are truncated. The full name of a course or training plan is displayed on the Information tab.

Depending on the type of training, the training home page can consist of either two or three tabs:

  • DescriptionDisplayed for all courses and training plans.

  • Information. Displayed for all courses and training plans.

  • Sessions. Displayed for Instructor-Led Training course only.

 

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A range of actions is available to users below the Description, Information, and Sessions blocks,

 

The Description tab

The Description tab displays:

  • A thumbnail image for the training.

  • User's progress (a square with a progress circle) with the training. This is displayed only if you're enrolled in it. Until you're enrolled, only the thumbnail image of the training is shown. The color of the progress circle differs depending on the current progress: for courses and training plans that haven't been started, the circle is grey. When they're in progress, the circle is orange. When they're completed, the circle is green.

 

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  • Training rating. Displayed as a star system immediately below the thumbnail image for the training.

  • Information about the date the learner enrolled in the training. Displayed immediately below the training rating.

  • If the learner has completed the training, the completion date is displayed below the information about the date the learner enrolled in the training.

  • Shows the short description of the course or training plan. The description is collapsed if it contains more then 250 characters. The long description of a course or training plan isn't displayed in the LMS365 mobile app.

 

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The Information tab

The Information tab displays:

  • The full title of the training.

  • The categories (if set).

  • The type of training (e-Learning, Instructor-Led Training, or Training Plan).

  • Enrollment flow for courses and training plans with the Administrator Approval or Line Manager Approval set.

  • Training duration (if set).

  • Training ID (if set).

  • The number of CEUs granted upon training completion.

  • The due date (if set).

  • Enrollment deadline for Enroll user into all course sessions courses (if set). For Enroll user into a single- and multiple- course sessions courses, the enrollment deadline is displayed on the Sessions tab.

  • Contact people responsible for the training. If the contact people have an email address registered in their profile, users can send them an email by tapping the contact's name from the training home page. Contact people with no email address registered in their profile can't be reached this way.

  • Certificates that have been awarded or will be awarded for a course or training plan. The Certificates block displays the certificate status, achievement date, and expiry date (if set). Clicking the icon of valid, expiring, and expired certificates opens them.

  • Skills that have been awarded or will be awarded for a course or training plan. The Skills block displays the skill title, level, status, achievement date, and revocation date (if set).

  • The My Training Plans with this Course block is displayed on the Information tab of a course for users who are enrolled in a course that forms part of one or more training plans that the user is also enrolled in.

     

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The Sessions tab

The Sessions tab is available only for Instructor-Led Training courses and displays: 

  • Session name (if set).

  • Location. Shows the room in which the session will take place. If the session is held only online, the location is skipped in the session description.

  • Meeting. Displayed for sessions that have a meeting URL configured when the session was created or edited and is marked as Virtual by default. After enrollment, this is replaced with an active Join Session link, which redirects the learner the relevant online meeting.

  • Available places. Shows the number of places available for enrollment. If the value for Maximum Attendees isn't set, this parameter is skipped in the session description.

  • Start and end date and time of course sessions.

  • Additional session information (if any such information is provided during).

  • Enrollment deadline for Enroll user into a single- or multiple- course session course (if set). For Enroll user into all course sessions courses, the enrollment deadline is displayed on the Information tab.

  • Instructors assigned to the course session.

 

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Examples of the Sessions tab for instructor-led training courses.

 

Actions and capabilities

A range of actions is available to users:

  • From training cards.

  • From the vertical ellipsis menu in the top right-hand corner of a course or training plan page.

  • From the Description, Information, and Sessions tabs of course or training plan landing pages.

The actions available depend on the type of training, its settings, and the user's progress with the course or training plan. 

 

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Examples of the actions available for instructor-led training courses.

 

General available actions

The actions available depend on the settings for individual courses and training plans.

 

Enroll to Course/Training Plan

Enroll to Course/Training Plan is available from all the tabs of course and training plan landing pages and enables users to enroll in the course or training plan. Depending on the enrollment flow settings, users are either automatically enrolled after tapping this option or an enrollment request is sent for approval.

If approval is required, the message Your enrollment request is pending approval is displayed on the Description tab of the course or training plan landing page. Learning content of the course or training plan remains locked until the enrollment request is approved. Once approved, users are automatically enrolled in the course or training plan.

 

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Example of enrolling in a course with the Administrator Approval enrollment flow set.

 

NOTE   

  • Users can enroll in courses and training plans only from the Catalog tab because that's where they can find all courses and training plans of the current course catalog, including those they aren't enrolled in yet. On the Dashboard tab, users only see courses and training plans they're already enrolled in or for which their enrollment is pending approval.

  • For instructor-led training courses with the Enroll user into a single course session enrollment type, the Enroll to Course option is displayed on the Sessions tab and becomes active once a session is selected.

  • For instructor-led training courses with the Enroll user into multiple course sessions enrollment type, the Enroll to Course option is displayed on the Sessions tab and becomes active once at least one session is selected. Users can select both types of sessions: with or without available seats (to be registered in or added to the waiting list, respectively).

  • For Enroll user into all course sessions enrollment type courses, users are automatically registered for all course sessions. The Enroll to Course option is available from both the Description and Information tabs and is active from the start. 

  • Registering for sessions of a course with the Enroll user into a single- or multiple-course session enrollment type isn't possible if the enrollment deadline of the selected sessions is reached. In this case, the card of this session is greyed out and can't be selected.

  • For Enroll user into all course sessions enrollment type courses, enrollment isn't possible if the enrollment deadline is reached. The Enroll to Course option is active but after tapping it, the message You cannot enroll because the enrollment deadline has passed is displayed at the bottom of the screen.

 

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Example of enrolling in courses with different enrollment types that have reached the enrollment deadlines (of a session and the entire course, respectively).

 

Retake Course/Training Plan

The Retake Course and Retake Training Plan options enable learners to retake completed training.

The Voluntary Retake option needs to be enabled when the course or training plan is being created/edited for it to be available to learners. When Voluntary Retake is disabled, the retake option is available to learners only when the certificate for the course or training plan is expiring.

The Retake Course and Retake Training Plan options for completed courses and training plans are displayed on the Description and Information tabs, and on the training card in the Dashboard

 

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Example of the retake option for an e-learning course.

 

Cancel Request

The Cancel Request option enables users who have requested to be enrolled in a course or training plan to cancel the enrollment request while the approval is still pending. 

This option is available from the vertical ellipsis menu. The user is asked to enter a reason for cancelling the enrollment request.

 

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Example of the cancel enrollment request.

 

Download Course

The Download Course option enables learners to download course content so it can be consumed offline. 

This option is available from the vertical ellipsis menu for courses that have at least one content package (SCORM) or a quiz (if the quiz is a separate learning item or forms part of a learning module). Users need to be enrolled in the course before they can download it.

AICC content packages don't work in offline mode.

 

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The "Download Course" option from the vertical ellipsis menu.

 

When the learner downloads a course, all of its learning modules are downloaded, but only SCORM content packages and quizzes can be taken offline.

 

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Learning modules of a course that has been downloaded and opened in offline mode.

 

Delete Downloaded Course

If users have downloaded a course for offline use, they can delete course content by selecting the Delete Downloaded Course option. 

This option is available from the vertical ellipsis menu.

 

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The "Delete Downloaded Course" option from the vertical ellipsis menu.

 

Unenroll from Course/Training Plan

The Unenroll from Course/Training Plan option is available from the vertical ellipsis menu only when the course or catalog admin toggles the Do not allow unenrollment option to Off in the course or training plan configuration panel.

If the Do not allow unenrollment option is toggled Off, learners can unenroll from courses or training plans that aren't yet completed. If toggled On, learners can't unenroll from incomplete courses or training plans.

 

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Open in Browser

Depending on the configured settings, this option is displayed at the bottom of the Description tab of the course landing page and from the vertical ellipsis menu, or from the vertical ellipsis menu only.

The LMS365 mobile app configuration settings define how users can view web content on mobile devices: in either the user's preferred web browser or the embedded LMS365 mobile app browser.

 

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Example of the "Open in Browser" option.

 

NOTE   

Due to updates made by Apple to the Intelligent Tracking Prevention (ITP), Apple blocks cookies for cross-site resources, therefore restricting the opening of third-party embedded iFrame code (including videos) in apps. For more detailed information, see this article. When using the LMS365 mobile app from an iPhone, it's not possible to open SCORM content packages that contain embedded iFrame code sourced from a third-party application because they require additional authentication. 

 

Actions specific for Instructor-Led Training

Additional actions are available for instructor-led training courses.

 

Add to and remove from waiting list

In there are no available seats in a session-based course, users can be added to the waiting list if the Waiting List option is enabled for this course.

For Enroll user into all course sessions enrollment type courses that have no available seats for its sessions, users will see the Add me to Waiting List option. When users are successfully added to the waiting list, the message You are on Waiting List is displayed on the Sessions tab. The course is now displayed in the Training section of the Dashboard tab, with the Waiting List status on its training card.

Users can remove themselves from the waiting list of the course by selecting the relevant option from the ellipsis menu.

 

Example of the Add Me to Waiting List option

Example of the "Add Me to Waiting List" option.

 

If the Waiting List option isn't enabled, users can't enroll in the course until seats become available.

For Enroll user into a single course session enrollment type courses, Enroll to Course changes to Add Me to Waiting List for sessions that have no available seats.

When users select Add me to Waiting List, they see a message that asks them to select one of the options:

  • Add me to the selected Session Waiting List.

  • Add me to the Course Waiting List.

When users are successfully added to the waiting list, all course sessions are displayed on the Sessions tab, but the session for which they're on the waiting list is displayed at the top of the list, regardless of the session start and end dates. The On waiting list status is shown. 

 

The process of adding to the waiting list for courses of the Enroll user into a single course session enrollment type

The process of adding to the waiting list for "Enroll user into a single course session" enrollment type courses.

 

Users can remove themselves from the waiting list of a course session by selecting the relevant option from the ellipsis menu.

If the Waiting List option isn't enabled, users can't enroll in the course until they select a session that has available seats.

For Enroll user into multiple course sessions enrollment type courses, when users select the checkbox of the sessions that have no available seats, the Add Me to Waiting List option is activated.

If any of the selected sessions has available seats, the Enroll to Course option is displayed. If no seats are available for any of the selected sessions, this option changes to Add Me to Waiting List.

Selecting Add Me to Waiting List adds the user to the waiting list for the selected sessions. The On waiting list status is displayed on the cards of the relevant sessions.

 

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The process of adding to the waiting list for "Enroll user into multiple course session" enrollment type courses.

 

If users select multiple sessions, where some sessions have available seats and others don't, they're enrolled in the session with available seats and added to the waiting list for sessions that don't have available seats. As a result, the sessions list displays sessions in the following order: sessions that have the Enrolled status (confirmed enrollment), then sessions with the On waiting list status (where the user has been added to the waiting list), then other sessions of the course.

The Remove me from Waiting List option from the ellipsis menu is:

  • Available if users aren't enrolled in any course sessions but are added to the waiting list for sessions without available seats.

  • Unavailable if users are enrolled in any course sessions and are added to the waiting list for any session without available seats. In this case, users can either Unenroll from Course or use the Change session registration option.

     

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    Example of the "Remove me from Waiting List" option availability.

 

Show Available Sessions

This option is displayed on the Description and Information tabs for Enroll user into a single- or multiple- course session enrollment type courses that the user isn't enrolled in.

By tapping Show Available Sessions, users are redirected to the Sessions tab, where a list of course sessions with detailed information is displayed. Show Available Sessions is automatically replaced with Enroll to Course until a session is selected.

 

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Example of the "Show Available Sessions" and "Enroll to Course" options.

 

After user's enrollment in the course, the sessions list displays sessions in the following order: sessions that have the Enrolled status (confirmed enrollment), then sessions with the On waiting list status (where the user has been added to the waiting list), then other sessions of the course.

 

Change session registration

This option is displayed to learners on the Sessions tab for Enroll user into a single- or multiple- course session enrollment type courses.

The Change session registration option enables learners to change the sessions they've registered for (that is to say, where the session registration has the Enrolled status), are On waiting list or Pending approval.

The process differs depending on the Enroll user into a single- or multiple- course session enrollment type course and what the user wants to do: cancel registration for a session, register for additional sessions, or both.

 

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The "Change session registration" option for "Enroll user into multiple course sessions" enrollment type courses.

 

Users can't change their registration for course sessions when:

  • They are assigned as an instructor for any of the course sessions. In this case, there are no checkboxes for sessions on the course home page, but they can track the session registration status of the current session, register learner's attendance, and generate a QR code.

  • They are enrolled in the sessions via an Azure Active Directory group or Microsoft 365 group. In this case, there are no checkboxes for sessions on the course home page, but they can track the session registration status of the current session.

 

Make Request for Session

If the Request(s) for Sessions option is enabled for this course, users can request new course sessions by selecting the Make Request for Session option from:

  • The Sessions tab (if there are no sessions for a course).

  • The vertical ellipsis menu (if a course has at least one session).

Users are asked to describe their request, which is then sent to course admins via a notification.

 

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The "Make Request for Session" option for instructor-led training courses.

 

Set Attendance

If the Allow learners to register their own Attendance via the LMS365 Mobile App option is enabled for this session, the Set Attendance option is available to learners, enabling them to register their attendance for this session.

Learners can register their attendance from the course page. The process differs depending on the enrollment type of the course and the options enabled in the relevant session. Find more information on self-registration by learners in this article.

 

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The "Set Attendance" option to register attendance for a course session.

 

Register Attendance

The Register Attendance option enables instructors to manually register learners' attendance in course sessions that have a start date in the past using the LMS365 mobile app. 

This option is available on the session cards on the Sessions tab. Here, the instructor needs to select the session for which they want to register attendance. Find more information on attendance registration by the instructor in this article.

 

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The "Register Attendance" option to register attendance for a course session.

 

NOTE   

  • It's not possible to register attendance for sessions that have a start date in the future.

  • If the instructor selects several users, the registered attendance is applied to all of them and replaces their previous attendance mark with the new one.

 

Generate QR code

If the QR Code option under Allow Learners to register their own Attendance via the LMS365 Mobile App is enabled, instructors can generate a QR code that learners can use to self-register their attendance for a session.

The Generate QR code option is available on session cards on the Sessions tab.

When the QR code is generated, it can be printed, shared, or perhaps inserted in a slide deck for the audience to scan during the session.

Find more information on how to generate a QR code for attendance registration, see this article. For information on how to register attendance using a QR code, see this article.

 

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An example of the "Generate QR code" option to register attendance in a course session.

 

Learning content

Take courses

NOTE   

Apple Intelligent Tracking Prevention (ITP) limits the use of third-party cookies. As a result, any Go1 content that uses cookies can't be played in the iOS version of the LMS365 mobile app.

 

For courses, a block containing training content is displayed on the Description tab of the course page. This block shows all visible (not hidden) learning items in the order in which they're arranged by the admin. From here, users can access the content to start learning.

The title, description, their progress (Not Started, In Progress, Completed, or Failed), and an action for each learning item of the course are displayed. The actions available for learning items depend on the user's progress with each learning item and the learning item settings:

  • Start. For learning items that the learner hasn't started yet. Select it to start the item. 

  • Continue. For learning items that the learner has already started but not yet completed. Select it to continue the item.

  • Review. For learning items that are completed by the learner or for which the user has no more attempts left to complete. Select it to review the content of the learning item.

  • Locked. For learning items that are locked until all preceding learning items in the course have been completed and for learning items of a course the user isn't yet enrolled in. Changes to the relevant action once the learning item has been unlocked or the user is enrolled in the course, respectively.

NOTE   

Hidden learning items aren't displayed in the Learning Modules block on the Description tab of course pages. If a hidden learning item is required in order to progress with or complete a course, learners can't do this without the help of the course or catalog admin.

 

Some learning items in a course can be learning modules, whereas other learning items are separate items such a single quiz.

The difference between learning modules and separate learning items (quizzes and content packages) is that learning modules can contain one or more learning items. For an overview of the learning items in a learning module, learners can tap the collapse/expand button on the course page or from the learning content.

Each learning item in a learning module is shown with a checkbox. If a learner hasn't yet started the learning item, the checkbox is empty. If the learner has started a learning item, completed one, or failed one, the checkbox contains a mark. This mark is blue for learning items that are in progress, green for completed learning items, and red for failed learning items. A lock is displayed next to learning items that have prerequisites.

 

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The "Learning Modules" block on the "Description" tab of a course home page and the interface in which the learning content is presented to learners. 

 

Take training plans

For training plans, the Courses block on the Description tab of the page displays all courses in this training plan. From here, learners can access the courses to start learning.

The title, description, their progress (Not Started, In Progress, Completed, or Failed), and an action for each course in the training plan are displayed. The actions available for a course depend on the user's progress with each course and the course settings:

  • Start. For courses that the learner hasn't started yet. Select it to start the course. 

  • Continue. For courses that the learner has already started but not yet completed. Select it to continue the course.

  • Review. For courses that are completed by the learner or for courses for which the learner has learning items with no more attempts left to complete. Select it to review the content of the course.

  • Locked. For courses that are locked until all preceding courses in the training plan have been completed, or for courses in a training plan the user isn't yet enrolled in. Changes to the relevant action once the course has been unlocked or the user is enrolled in the courses, respectively.  

When selecting an action, learners are redirected to the course page, from where they can see all the learning items in the course and can start, continue, or review the course content

 

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Training plan content and actions.

 

Feature availability: Online vs offline mode

Learning via the LMS365 mobile app can be done in online or offline mode.

Online mode means that the internet connection and synchronization with the LMS365 server are enabled.

In offline mode, it's possible to take only the training that was downloaded while in online mode. To quickly check your connection to the internet and server, go to the Settings tab at the bottom of the mobile app screen.

Course content is fully available in online mode. In offline mode, there are some limitations:

  • Only downloaded courses are available.

  • Only courses that have at least one SCORM content package or a quiz can be downloaded and then taken offline.

  • AICC content packages don't work in offline mode.

  • All learning modules in downloadable courses are downloaded when the learner downloads the course, but the learner can only take SCORM content packages and quizzes in offline mode.

  • The Matching quiz question type is displayed differently in offline mode. Here, learners need to match items from the middle with items at the top and the bottom.

 

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Learning items in offline mode. Learning modules without a quiz aren't available in offline mode but a quiz in a learning module is available.

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