How do I enable more than 5,000 users to enroll into a course?


Due to SharePoint limitations, all courses has a maximum number of 5,000 separate enrollments. This means, when a course has 5,000 separate enrollments, attempts to enroll in this course will fail.

For larger organizations with many learners, or for courses that run over a longer period of time and, therefore, eventually will reach 5,000 separate enrollments, this can be an issue.

In this article, we will describe what you can do if a course has reached 5,000 separate enrollments and you want to enable more learners to enroll. 


In this article


The limit of separate enrollments

Each group in a SharePoint site collection can have up to 5,000 users. As users are added to a SharePoint group when they are enrolled into an LMS365 course, the maximum number of separate enrollments per course is 5,000 users.

When this limit has been reached, learners can't enroll themselves into the course and they will receive the below error message when trying. 




If the course administrator tries to enroll users into a course past the 5,000 separate enrollments, a notification will inform that the attempted operation is prohibited.




Please be aware:
 You can quickly get an overview of how many users that currently are in groups of the SharePoint site of a course by going to SharePoint Site Settings > People and Groups. This, however, requires an adjustment to the list settings. 

Users that enroll in a course will become members of the Learners group, while course admins are members of the Administrators group. As long as the Learners group has less that 5,000 individual users or user groups, people can still enroll into this course. 




Possible Solutions 

If you have a need for more than 5,000 users to complete a course, this can be done in two ways:

  1. As users inside an Active Directory group is counted as one enrollment only, we highly recommend you to use this enrollment method if you have more than 5,000 users of your LMS365 solution. Employing this method, you can enroll up to 5,000 separate Active Directory groups, each including several users.

  2. Alternatively, the course administrator can manually unenroll users who have completed a course and enroll the users who have not yet been enrolled in the course. The unenrolled users will not be able to revisit the content of this course, but will retain achieved certificates and CEUs.



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