How learners interact with the learning content


In this article, we will cover how learners begin training and what the user interface is like for learners when they are interacting with the learning content in LMS365.


Start the training

When learners start engaging with course content, this is done from the Content section on the course and training plan home page.

To start the course/training plan:

1. Select the learning item.

2. Select the Start button next to the learning module to start the course/training plan.




There are different buttons on the course/training plan home page depending on the status of the learning item:

  • Start - the learning item hasn't been started yet. The learner can start a new attempt mceclip1.png
  • Continue - the learning item has been started, but not finished. The learner can continue to attempt mceclip2.png
  • Locked - the learning item has prerequisites. The learner can't start it until all previous learning items are completed mceclip3.png
  • Try again - the learner has finished the last attempt unsuccessfully mceclip4.png
  • Review - the learner has completed the learning item mceclip5.png
  • View - the learner can select this icon to view the assessment image_331__2_.png

When selecting the Play Course button, the learner will be presented with an overview of the course syllabus in a course content player.

Selecting Start at the bottom of the page will start the training. If learners select Skip, they will be redirected to the next unlocked learning item of the course.




Select the relevant item in the course syllabus to navigate to a learning item (except the locked items).




Select a learning item to start consuming the learning content.




Select Next to proceed to the next learning item of the course syllabus and Previous to see the previous.

Learners can go back to learning items they have already completed. If the learning item is a quiz, and the learner has more attempts, they can go back to the quiz to make another attempt or review their answers if this possibility is enabled. 




Once all learning items have been completed, learners will see a congratulatory message and will be asked to rate the training.




If there are learning items that have not yet been completed, learners will see a message that they have not completed the course yet.




The learner can select Go to the first incomplete item on the Course or Resume to continue to the incomplete learning item.

To go back to the course home page, the learner can select the door icon at the top.




According to the settings of the content type of the learning (quiz, learning module, content package, etc.), the learning experience can differ.


Engage with learning in learning modules

To navigate between learning items within a learning module, learners can use the navigation buttons in the footer or navigation in the course syllabus.

To start a course from where the learner has left it, the learner selects Go to the first not completed item.




If a quiz or content package inside a learning module is failed and there are no attempts left, the learning module will be failed and the learner will not be able to retake this module.




Learners can be required to confirm that they have read and understood the content of a learning module. The confirmation of reading and understanding materials is required if the course administrator has enabled the Confirmation option.




Without confirming, learners will not be able to proceed with the training (the Next button will be disabled). However, it is possible to return to the previous item.

A required confirmation at the end of the learning module will prevent learners from finishing the learning module without assuring that they have read and understood all content of the learning module.



If the confirmation requires Authorization, learners need to enter their credentials to confirm they have understood the course materials.


Take quizzes

To complete a quiz learners select their answer(s) and select “Next”.




Answered questions in the quiz are marked with a blue circle.

To navigate between questions in a quiz, learners can use the navigation buttons in the footer or navigation in the course syllabus - if the course administrator has enabled the Allow Navigation option.

If the course administrator has enabled the Timer and Show Timer in Player options for the quiz, a timer will be shown in the left part of the quiz window.




When time is up, all points for the answered questions are calculated. The learner will be automatically redirected to the finish page. If learners have earned enough points, their attempt is considered completed. Otherwise, the attempt is considered failed (learners will only be able to review the questions they have answered).




If the course administrator has disabled the Show Timer in Player option for the quiz but has enabled the Timer option, learners will not see the time running. However, they will be redirected to the finish page when the time is up. So, the timer will be on, but the learner won’t be able to see it.



If learners exit a quiz or navigate to another item when the time is running, a message will notify that the timer will continue to run for the remainder of the time and that if they return after the timer has timed out their attempt will have ended.


Learners will see their score during the quiz, if the course administrator has enabled the Show Score option.




Points will be counted according to the percentage of the selected answer. If learners enter an incorrect answer, they will receive 0 points.


If there is no timer on the quiz, learners select Submit when they are done answering.

If learners select Submit, and there are still unanswered questions, a message will notify that if learners Submit, this action can't be undone. If learners cancel this action they will be taken back to the quiz questions.


The quiz is completed if learners have reached the passing score that has been defined for the quiz.

Learners can view all relevant information about the quiz they have just completed as well as exit it, attempt the quiz again (if there are attempts left), or review their answers (if the course administrator has enabled this).




If learners have not passed the quiz, the quiz will not be completed. The learner can then exit the quiz, start a new attempt if, there are attempts left, or go to the next learning item.




To review the answered or unanswered questions (if the course administrator has enabled this option), learners can select Review your answers on the status page.




Questions that are not answered will be marked with an empty white circle, correct answers are marked green, and incorrect are marked red.


Take content packages



If there is only one content package in the course and the Show LMS365 Table of Content option is disabled, the course syllabus will not open by default. To open it, the learner must select the Table of Content in the top-left corner.



  • If the Review answers option is supported by the content package, learners can review their answers by selecting Review your answers.




  • If the administrator has enabled the Show statistics for a learner option, learners can see the data related to the content package by selecting View your statistics.




The learner will be presented with main statistics parameters, time spent, etc.




To close the Statistics page, select Result in the footer or select the relevant learning item in the course syllabus.

  • If the administrator has enabled the Navigation controls option for the content package, learners can pause their attempt by selecting Suspend in the footer.

Take assessments

If a course contains an assessment, learners will see the assessment in the content player the same way as they see other learning items in the course.

An assessment is an evaluation of learners' performance by an assigned supervisor. The assessment can be based on anything relevant to completing the course. For example, learners can be asked to complete a manual task performed in the work location, such as handling machinery correctly, and this task will then be assessed by the supervisor.

Learners will see the conditions of the assessment in the description o the assessment which will be presented in the content player.

If the name of the supervisor is shown to learners, the learner can select the supervisor's name to see their contact email address.

Under the Status of the assessment, learners can see the following statuses:

  • Not Started - when the assessment hasn't been started or when the assessment is started or completed by the user but hasn't yet been approved by the supervisor.
  • Completed - when the learner's completion of the assessment has been approved. 




An assessment can only get the status Completed if either the assigned supervisor, course admin, or course catalog admin has approved the assessment of the learner.


Complete the course

Depending on the Course Completion settings, learning items in a course can be required to complete. To complete a course, learners need to complete all learning items in the course that are required to complete.

To see whether a learning item is required to complete, navigate to the course home page. In the Content section, you will see an exclamation mark in a circle next to learning items that are required to complete.

Learning items without such an icon are optional to complete, and their completion or incompletion will not affect the completion status of the course. 



Once the last of the learning items, that are required for completion, has been completed, the course status will automatically be changed to 'Completed'. 

In the content player, the COURSE STATUS page of the Course Syllabus allows users to rate the course. The rating, however, doesn't affect the course completion progress.

By the moment learners see this page with a message congratulating them on the successful completion of the course, the course status is already set as completed. This also means that selecting the Exit. Back to the course option is not required for the system to register the course as completed.





An assessment can only get the status Completed if the assigned supervisor, course admin, or course catalog admin has approved the learner's assessment.

If an assessment is set as required to complete the course, the course can't be completed by the learner until the assessment has been approved.


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