The LMS365 App for Microsoft Teams and its Functionality

Introduction to the LMS365 app for Microsoft Teams

In this guide, we will go through the interface and functionality of the LMS365 app for Microsoft Teams.

The LMS365 app for Microsoft Teams brings the entire learning experience to Microsoft Teams.

Learners can find, take, and track training directly inside Teams as well as they can use the LMS365 bot to explore the training catalog. Administrators can access all administration tools from the context of Microsoft Teams .

When the LMS365 app is added to Teams, users will be able to access the full featured LMS365 app from the app navigation bar of Teams with the static tabs: Chat, Dashboard, Catalog, Learn, Manage and About.

However, the app will also bring integrated functionality to Teams and, for example, make it possible to add a course catalog or specific training as a tab to a team in Teams as well for users to share specific training in Teams conversations.

 

The Chat tab

The Chat tab allows you to start or continue a conversation with the LMS365 bot. In the Chat tab, you can ask the LMS365 bot to find relevant training for you.

You can reach the same chat by going to the conversation with the LMS365 bot via:

  • the Teams chat

 

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The Dashboard tab

The Dashboard tab in the LMS365 app allows users access My Training Dashboard and the Line Manager Dashboard from the LMS365 app in Microsoft Teams and includes all functionality of these interfaces.

 

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The Leaderboard section is off on the Dashboard tab in Microsoft Teams by default. LMS365 Administrators can enable this via the Settings tab.

 

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The Catalog tab

The Catalog tab in the LMS365 app allows users access to course catalogs and includes all functionality of this interface

 

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Admins can manage the course catalog web part settings clicking the Web part settings link (only available to admins) on top of the course list to the right of the filtering options.

 

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On the opened Course Catalog Settings panel, set the relevant catalog settings in the fields.

Click Save to apply the introduced changes.

 

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Changes made here will be applied to the current course catalog only.

 

The LMS365 Admin Center link is available only for admins. The link navigates the admin to the LMS365 Admin Center that opens under the Manage tab.

 

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On the opened panel, the admin can proceed with relevant actions.

 

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Selecting a course catalog

If users have access to several catalogs in their organization, they can select catalogs under the Catalog tab.

From the Catalog tab drop-down menu, select a course catalog or insert its URL.

 

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When selection is done, confirm it with the Select button.

 

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The course catalog will be displayed with the list of available courses.

 

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NOTE:

  • If users don't have permissions to select a certain course catalog, they will see an access denied message when trying to select it.
  • If there is only one course catalog available, the user will be automatically redirected to this without having to select it first.

 

 

Switching between course catalogs

You can see the title of the course catalog currently shown in the LMS365 app in a descriptive tooltip on the top of the Catalog tab.

 

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Users can switch between course catalogs if their organization has several course catalogs and the user has a Learner role or above.

To select another course catalog, click the Change button and proceed with selection.

 

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The Learn tab

From the Learn tab, users will find the training they have last opened.

In case there is no training to show, the user will be suggested to go to the Dashboard tab or the Chat tab to find relevant training or to select training from the list of training that the user has recently enrolled into, but not completed.

 

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After the user has selected training, only the last opened training will be shown in the Learn tab.

 

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The Manage tab

With the LMS365 app for Microsoft Teams, administrators can access all administration tools, that are found in the LMS365 Admin Center, from the context of Microsoft Teams.

The tools are available from the Manage tab in the LMS365 App.

The first time, you open the tab, you need to sign in to confirm your permission to access management options:

 

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In case you have no permissions to access LMS365 management options, you will see an access denied message in the Manage tab.

 

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After having successfully signed in, you will see the LMS365 Admin Center in the Manage tab.

 

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From the LMS365 Admin Center you can create, manage and delete courses and training plans, manage learners and training content, etc.

 

 

NOTE: The View Course/Training Plan button will redirect you to the training home web page. To view the training directly inside the Microsoft Teams go to the Learn tab and open the relevant training there.

 

 

All course and training plan management actions on training home pages are also available and will be opened in the Manage tab inside Microsoft Teams.

 

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The About tab

From the About tab users can get a brief overview of the LMS365 functionality, current version, contact email, and quick links to LMS365 Website, Privacy policy and Terms of use.

 

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Adding LMS365 functionality as a tab in a Teams channel

You can add either specific training, a course catalog or My Training Dashboard as a tab at the top of a channel in Teams.

To pin this functionality at the top of your channel:

  1. Choose the team you want to add the tab to and on the tab links header, click the plus sign and add the LMS365 App.
  2. Under View, select:
    1. Specific Training to feature specific training in the team. Find the relevant training by typing the title of the training or paste a valid site URL for the training in the Training Title or URL field. A tooltip will inform which course catalog the course is created in.

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    2. Course Catalog to feature a course catalog in the team. Find the relevant course catalog by typing the title or pasting a valid site URL for the course catalog to the Course Catalog Title or URL field.

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    3. Dashboard to feature My Training Dashboard in the team. Write a name for the tab in the Tab name field.

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Now, you have the specific training, course catalog, or dashboard and all its options available from a team in Microsoft Teams.

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NOTE:

  • If Save is disabled, check whether all fields were filled in.
  • If you don't have access to a course catalog, you will not be able to pin this to a Teams channel.

 

 

Talking with the LMS365 bot in Teams

 

 

IMPORTANT: The LMS365 bot only speaks and understands English in conversational style interactions.

 

 

To start a conversation with the LMS365 bot, either go to the conversation with the LMS365 bot via the Teams chat,

 

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Or via the Chat tab in the LMS365 app.

 

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Select a command from the shortcut list or just type "hello" to start the conversation.

 

List of LMS365 bot commands

In the table below, you can see the list of possible bot commands that you can employ to start the chat:

 

Commands

Result

Hello, Hi

The welcome card will appear.

Help

The help card with available commands will appear.

Show My Training

The card with all your trainings from all available course catalogs will appear. You can view and filter the trainings here.

Find Training

The card where you can find all your trainings from a specific course catalog will appear.

Show e-Learning Courses

The carousel with e-Learning courses from the current course catalog will appear.

Show Webinar Courses

The carousel with webinars from the current course catalog will appear.

Show Classroom Courses

The carousel with classroom courses from the current course catalog will appear.

Show Training Plans

The carousel with training plans from the current course catalog will appear.

Show Training Categories

The card with the list of categories used in the current course catalog will appear.

 

Sharing training with the LMS365 bot

Using the LMS365bot, you can find training to share in a conversation inside a team in Teams as well. Type @LMS365 and then type the name of the training to let the LMS365 bot find it.

 

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Sending the message with the training, your colleague(s) select View Course/View Training Plan to see the training.

 

Navigating to training

There are several ways to navigate to your training in Microsoft Teams. You can search for training in the Teams search field, employ the LMS365 bot, or find the training from the Dashboard tab.

 

Via the Teams search field

To find training via the Microsoft Teams search box, type @LMS365 in the command box at the top. This will filter the content to only show content from LMS365.

 

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Start typing the title of the training and select it or press enter to view the training inside of Microsoft Teams.

From this view you can see information about the training and start the training.

 

Via the LMS365 bot

Go to the Chat tab to access the conversation with the LMS365 bot. Type "hi" to see the welcome card if it has not appeared automatically.

 

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On the welcome card there are three commands available. Select a command and send it to the bot in a chat:

  • Show My Training - allows to show your training from the available course catalogs and to narrow down your search by applying filters.

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The courses that triggers the search will be shown in a card. If several courses are triggered, they will be shown in one or more carousels.

Select View Course to open the course in the Learn tab.

 

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  • Find Training - allows to navigate between available course catalogs, select one course catalog to search for all its available training. By applying filters you can narrow down your search .

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NOTE: Via the LMS365 bot, users can find course catalogs for which they have course catalog admin, course catalog visitor, course admin, or LMS admin permissions.

 

 

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Via the Dashboard tab

From the Training tab of the Dashboard, you can search and filter to find relevant training as this is done from the web version of LMS365.

 

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Sharing training in Microsoft Teams

To draw your colleagues’ attention to a course or training plan, you can share specific training directly in a conversation.

To share a course or training plan:

  1. Go to the chat (either personal chat or team chat) you want to share the training in and click the LMS365 icon in the toolbar.

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  2. Type the title of the training in the search field and select it.

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  3. The course or training plan is now shared to your colleague(s) who can select View Course/View Training Plan to see the training.

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Start a group chat around a course or training plan

To start a conversation around a course or training plan, the training needs to be added as a tab in a teams channel.

Select the tab with the training and select the Show tab conversation tab on the right.

 

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Now you and your fellow course or training plan participants can start a conversation about the training.

 

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NOTE: Posts in this conversation will also show up in the main channel.

 

 

Reach out to the training contact person in Microsoft Teams

To start a conversation with the training contact person, go to the training home page - either via the Learn tab or the Catalog tab - and select the contact person you would like to contact.

 

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You will be directed to a chat with the contact person in Microsoft Teams. This allows learners to intuitively stay in the context of Teams for more of the learning experience.

 

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NOTE: Learners can only start a conversation in Teams with training contact persons that are Microsoft Teams’ users.

 

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