Content packages (SCORM/AICC): Importing, using in courses, and managing

Introduction

When you import a content package (SCORM/AICC) to use it in a course, you will import a package of course content that you upload in bulk. This content can, for example, be from a third party provider.

The LMS365 content package capabilities enable admins to upload content packages, give learners access to SCORM and AICC content packages, monitor learners' progress with content packages, and enable learners to view, review, and delete their attempts with content packages.

In this guide, we will describe how to upload, manage, and employ content packages in courses.

 

Standards supported by LMS365

LMS365 supports the import of Sharable Content Object Reference Model (SCORM) and Aviation Industry Computer-Based Training Committee (AICC) content packages.

SCORM and AICC are the standards that define how e-learning courses collaborate with learning management systems.

SCORM is used for creating units of online training material that can be shared across systems. It is followed by major e-learning actors like NETg, Macromedia, Microsoft, Skillsoft, etc. There are three main levels:

  • Economic level. SCORM allows whole courses or small content units to be reused on different Learning Management Systems (LMS) through the separation of content and context.
  • Pedagogic level. SCORM integrates the notion of pre-requisite or sequencing (e.g. “You cannot go to chapter 2 until you pass Quiz 1”).
  • Technological level. SCORM generates a table of contents as an abstraction layer situated outside the content and the LMS. It helps the content and LMS communicate with each other. Communication is performed by means of bookmarks (“Where is John in the course?”), scoring (“How did John pass the test?”) and time (“How much time did John spent in chapter 1?”).

SCORM data elements LMS365 can process

LMS365 can process four SCORM data elements:

  • lesson_status - this element has the following options: "not attempted", "browsed", "passed", "completed", "failed", and "incomplete". It's used to determine whether the user completed the learning object - Sharable Content Object (SCO).
  • cmi.core.score.raw - the final score of the package.
  • cmi.suspend_data - this is used by the package to resume the attempt if the user stops to pass an attempt.

  • cmi.core.student_name - this is usually used by the package when it wants to display the learner's name inside the package. We set its value to be package rendering.

Please find more details in this article.

 

Uploading and adding content packages to courses

LMS365 allows you to upload SCORM and AICC packages. Currently supported version are:

  • SCORM1.2 and 1.3
  • SCORM 2004 1st, 2nd, 3rd, 4th editions
  • AICC version 4.0 (2004)

IMPORTANT   

The maximum file size allowed for upload of content packages is 1GB.
If you create SCORM packages via Articulate Storyline, choose the Passed or Incomplete option for Report status to LMS. In this way, both success and completion statuses will be recorded in the LMS365.
To correctly display the content package in the LMS365 Player via Microsoft Teams, firstly reach out to the content package vendor to verify that the content package is compatible with the Microsoft Teams App.
To avoid issues while playing SCORM, please be sure that international characters are used in the files names.

 

You can add content packages from four places in LMS365: From the Course Management panel, while course creating, from the Learning Module Builder, or from the Content Package Storage (for course catalog admins only) where you will get an overview of all content packages uploaded to the course catalog in question.

To upload a new content package directly to the Content Package Storage, navigate from the LMS365 Admin Center > Content > Content Package StorageUpload Content Package.

 

To add or upload content packages to your course:

1) Go to the LMS365 Admin Center.

2) In the Training Management, select the relevant course. The Course Management panel opens.

3) On the Course Management panel, select Manage Course Content to be redirected to the Content section of the course editing panel.

4) Select Add Learning Item and, in the drop-down menu, select Content Package.

 

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5) The Content Package panel opens where you can: 

  • Add a content package from the list of the uploaded content packages in the Content Packages tab. Select the content packages to add to the course and save your selection.

 

Uploaded content packages will be added to this course and to the Content Package Storage

NOTE   

All new content packages that are added to a course will automatically be marked as required to complete the course. To change the completion requirements, navigate to the Course Management panel > Course Completion Settings > and define the learning items required to complete the course.

 

Content package settings

When uploading content packages, you need to configure a selection of general and advanced settings. General settings for SCORM and AICC packages are the same, but the advanced settings differ for the different standards.

The system automatically reads which content type (SCORM or AICC) is uploaded.

General settings


On the Upload Content Package panel, fill in the fields.

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Title: Defines a name as it will appear in the headings and links throughout the course site. Enter a name for the uploaded content package.

Description: Defines a descriptive text that will help site visitors use the resource. Enter description text for the uploaded content package.

Sharing by Course: Determines the place from where the content package was uploaded.

Sharing to: Defines the sharing area of the content package. You can choose from the following options in the drop-down menu:

  • Not shared – the content package will be used only by the course or course catalog where it was uploaded.
  • Sharing to Courses – the content package can be used (viewed or edited) by selected courses. A field will appear where you need to select courses.
  • Sharing to Course Catalogs – only selected course catalogs will be able to use (view or edit) the uploaded content package. A field will appear where you need to select course catalogs.
  • Shared to all – the content package can be used (viewed or edited) in all course catalogs.

There are two types of access to the uploaded content packages:

  • Read only means that changes are not allowed.
  • Read and edit means that there can be make changes to the content package.

Allowed number of attempts per user: Specify the number of attempts the learner has to complete the content package (default value is set to 1).

IMPORTANT   

For LinkedIn Learning AICC Packages, the number of attempts is always set to 1. The user who has once passed this package can't pass it again.

 

Timeout between attempts: Specify the period between attempts (can be specified in seconds, minutes, hours, days or weeks).

Open player in separate window: Select this option to open SCORM & AICC courses in a new window. If the option is unselected, the course will be opened on the same page.

Please note that when this option is checked, the following options will be hidden: Show node completion status, Use control mode flow for all nodes, Show navigation controls, and Show Table of Content.

IMPORTANT   

If you select Open player in separate window for external packages (e.g. LinkedIn Learning Packages), Advanced Settings will be hidden on the content package settings form.

 

Advanced settings

To specify content package settings, click the Advanced Settings link.

 

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This will open up the form where you configure advanced settings.

The advanced settings differ for the SCORM and AICC standards.

For the SCORM content they are as follows:

  • Show statistics for learner: Select this option to show the result page after completing the SCORM attempt.
  • Treat complete as passed: Select this option to consider the complete status as passed.
  • Finish by lessons status: Select this option to specify, if an attempt is finished when lesson status for all elements is set.

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After this option is selected, two options will automatically be selected:

  • Redirect to statistics page when completed that automatically redirects user to statistics page when SCORM is completed.
  • Go to next SCO automatically that automatically moves user to the next SCO element. Works only for Intermediate SCO element.

If “Go to next SCO element automatically” option is checked, the system automatically moves to the next SCO element if the element is intermediate.

If the system receives from LMS Finish Positive status (completed/passed), it automatically moves to the next SCO element. If the system receives another status, nothing happens:

  • Show node completion status - select this option to display the current completion status of SCORM items;
  • Use control mode flow for all nodes – this option is selected by default for sequencing control flow. It is used for a better end-user experience with different kinds of SCORM packages. If this option is selected, after attempting to take the SCORM, you will be redirected right to the SCORM (questions or description if there is any). If the option is not selected, the sequencing flow may be violated for the SCORMS where the control flow is set to False by default. The corresponding message will appear. The SCORM content is to be selected manually on the Tools menu. Select/do not select this option depending on how you want to implement the sequencing;

IMPORTANT   

  • In SCORM 1.2. If SCO element has completed status = Passed or Completed, the system automatically moves to the next SCO element. If SCO element has completed status = Failed or Incomplete, the system does not move to the next SCO element.
  • In SCORM 2004. If among SCO element with completed or success status, there is at least one element with status Passed or Completed, the system automatically moves to the next SCO element.
  • If the Go to next SCO automatically option is unchecked, the user need to select the Next button to move to the next SCO element.
  • Allow user to resume incomplete attempt if Completion Status ='No' – this option allows users continue an incomplete attempt when SCORM completion status ='No'. Some SCORM packages set this status immediately when starting a SCORM resulting in New Attempt button being displayed to the Learner instead of Continue button;

In the table below possibility to continue attempt depending on status is described:

 

Completion Status

Success Status

Possibility to Continue Attempt

Yes

Yes

Continue is impossible - it is successful attempt

Yes

No/Empty

Continue is impossible - this can only happen in SCORM 2004 if ‘Treat Completed as Passed’ is disabled

Empty

Any Status

Continue is possible - such attempt is incomplete, it is not finished attempt. i.e. you can Suspend the attempt

No

Any Status

Continue is possible

 

NOTE   

The Continue button opens the last from 'Incomplete' and 'Incomplete with completion status=No' attempts (it depends on their order). After clicking the Continue button, user is redirected to the SCO element on which they stopped last time.

 

  • Submit result to LMS asynchronously allows Content Package to send results to the server asynchronously in order not to interrupt proceeding the attempt.

NOTE   

If your content package has been built by the iSpring Suite provider, enable this option for correct work of the package. If you are unsure whether the package supports such an option, please contact your SCORM Authoring Tool vendor.

  • Show navigation controls: Select this option to display the buttons for switching between the SCORM items. After this option is selected 3 options will automatically be selected.

 

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You can also select these options separately.

  • Show Table of Content – select this option to display the table of content in the SCORM Player. The width of the table of content can be set in pixels.

For AICC content type advanced settings are as follows:

 

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  • Show Submit button: Select this option to display Submit button in the Player;
  • Automatically Close the Player: Select this option to automatically close the Player after passing the AICC package.

NOTE   

Show Submit Button and Automatically Close the Player are mutually exclusive options. Select one of them.

 

Click the Save button to save the settings

Click the Cancel button to go back to the Add a Content Package form.

 

Managing content packages

Managing content packages from the Content Package Storage

To get an overview of all available content packages, go to the LMS365 Admin Center > select the Manage Content section > Select Content Package Storage.

To quickly to find the relevant content package, filter by the type of content package (select the Package Type filter) or by access (select the Access Type filter) or use the search functionality.

 

 

To see all available actions for a content package, select the package. On the Actions panel, select the relevant action.

 

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According to the permission level of the current package and the standard of the package (SCORM or AICC), you will have different options available:

  • Users with full control access permission to a SCORM or AICC content package can view, edit, delete, and download the content packages.
  • Users with read and edit access permission to a SCORM or AICC content package can view and edit the content package.
  • Users with read only access permission to a SCORM or AICC content package can view and see information about the content package.

View a content package

To view a content package, select View Content Package in the Actions panel. The content package will be opened in a new tab.

This option is not supported for AICC packages. When an AICC package is opened in the view mode, it may allow a user both to navigate between the nodes and to hide the assessments. The latter option depends on the content package.

 

Edit a content package

NOTE   

Only content packages with the Full Control Access settings can be edited, downloaded and deleted. For content packages with the Read Access Sharing and Edit Access Sharing the editing option is disabled.

 

 

To edit a content package, select the relevant content package from the list and on the opened Actions panel select Edit Content Package. This will take you to the content package settings.

 

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From here, you can change title, description, and number of attempts per user, and upload a new version.

The Upload a new version option allows you to upload a new version of the content package with new content.

IMPORTANT   

The name and the type (AICC/SCORM) of the new version of the content package should be the same as the name and type of the former content package.

If you select Cancel, all the new changes will not be saved even if a new version of the content package was uploaded.

 

After updating a new version of a content package, old attempts will not be lost, this information will be kept by the system (the changes will be applied for the not completed and new attempts). Learners who have started, but not completed their attempts, will be allowed to finish their attempt using the older version of content.

 

Delete a content package

NOTE   

Only content packages with the Full Control Access settings can be edited, downloaded and deleted. For content packages with the Read Access Sharing and Edit Access Sharing the deletion option is disabled.

 

 

To delete a content package, select the relevant one from the list of content packages and on the opened Actions panel select Delete Content Package.

 

 

Confirm that you want to delete this content package with Delete, otherwise select CancelThe content package will be removed from the course catalog. This action can't be undone. If you want to delete more than one content package, you can delete them one by one.

 

Download a content package

NOTE   

Only content packages with the Full Control Access settings can be edited, downloaded and deleted. For content packages with the Read Access Sharing and Edit Access Sharing the download option is disabled.

 

 

To download a content package to your device, first select the relevant content package from the list of content packages and from the opened Actions panel select Download Content Package.

 

 

Managing content packages from a course

To view content packages added to a course, go to the LMS365 Admin Center > from the Training Management, select the relevant course > in the Course Management actions panel, select Manage Course Content to be redirected directly to the Content section of the course editing panel.

The Content section provides an overview of all learning items in the current course including content packages.

 

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If you want to change the order of the learning item on the course page, you can reorder by drag and drop.

The Course Completion column shows whether the content package is required to complete in order to complete the course. Configuration of which content packages (and content in general) that is required for course completion can be done in Course Completion Settings.

 

To manage a content packages in a course, select the relevant content package to call out the Actions panel.

 

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According to the permission level of the current package and the standard of the package (SCORM or AICC), you will have different options available:

  • Users with full control access permission to a SCORM or AICC content package can view, remove, edit, delete, and download the content package as well as view learner’s details related to the content package.
  • Users with read and edit access permission to a SCORM or AICC content package can view, remove, and edit the content package as well as view learner’s details related to the content package.
  • Users with read only access permission to a SCORM or AICC content package can view, remove, see information about the content package as well as view learner’s details related to the content package.

 

View learners' details

The View Learner's Details action allows you to view the progress and the details on the selected content package of the enrolled in the course learners, the statistics on the attempts made by an individual learner.

NOTE   

To view the learner's details on the content package of the unenrolled learners, admin must re-enroll them in the course.

 

To view learners' progress with a content package, follow the steps:

1) In the LMS365 Admin Center, select the course to callout its Course Management panel.

2) On the Course Management panel, select Manage Course Content to open the course editing panel.

3) Go to the Content section of the course editing panel and select the relevant content package to open its Actions panel.

4) On the Actions panel, select View Learners' Details.

 

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On the opened Learners' Details page, you will find the learner's progress on the current content package.

 

 

The columns contain the following information:

Name - Shows name of the enrolled in the course learner.

Progress Status - Shows learner’s attempt progress status:

  • Not Started – An attempt to complete the content package has not been started yet.
  • In Progress – An attempt has been started but has not been finished.
  • Completed – An attempt has been completed.
  • Failed – An attempt has been failed, but there are more attempts to complete.
  • Out of attempts – The last attempts was failed and there are no more attempts left.

Attempt Completed - Shows learner’s completion status of attempt with Yes or No.

Attempt Succeeded - Shows learner’s success status of attempt with Yes or No.

Score - Shows learner’s score achieved per attempt if this is provided by the SCORM package.

Scale - Shows learner’s scale achieved per attempt if this is provided by the SCORM package.

 

NOTE   

For AICC package, success status and scale columns are not displayed. If a learner have had more than one attempt, the results of the last attempt will be displayed.

 

To View Learner's Attempt on the content package:

1) Select the relevant learner in the Name column.

2) On the opened Actions panel, select the View Learner's Attempt action. 

 

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3) You will be redirected to the LMS365 Player, where you can track the learner's attempt to complete the content package.

NOTE   

  • These options are disabled for learners with the Progress Status of Not Started.
  • When a SCORM package is opened in the Review mode (if available), it may allow you to navigate between the nodes. Also, it allows to show both the user’s answers and the correct answers for assessments. The latter depends on the SCORM package.
  • When you open an unfinished attempt in the Review mode, you will be redirected to the first slide, as opposed to a slide where users stopped the attempt.

To Delete Learner's Attempt on the content package:

1) Select the relevant learner in the Name column.

2) On the opened Actions panel, select the Delete Learner's Attempt action. 

3) In the Delete Confirmation message, select Delete to confirm learner's attempt deletion. Select Cancel to cancel deletion.

4) The last attempt of the selected learner will be deleted. The Progress Status of the learner will be displayed as Not Started on the Learners' Details page.

 

To download the information displayed on the Learners' Details page to your local device in an Excel format, select Download Report.

 

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The report will be downloaded to your device in the Excel file.

 

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View a content package

To view a content package, select View Content Package in the Actions panel. The content package will be opened in a new tab.

 

 

NOTE

This option is not supported for AICC packages. When an AICC package is opened in the view mode, it may allow a user both to navigate between the nodes and to hide the assessments. The latter option depends on the content package.

 

 

Edit a content package

To edit a content package, select Edit Content Package in the Actions panel. This will take you to the content package settings.

 

 

From here, you can change title, description, and number of attempts per user, and upload a new version.

The Upload a new version option allows you to upload a new version of the content package with new content.

NOTE   

The name of the new version of the content package should be the same as the name of the former content package. If you select Cancel, all the new changes will not be saved even if a new version of the content package was uploaded.

 

After updating a new version of a content package, old attempts will not be lost, this information will be kept by the system (the changes will be applied for the not completed and new attempts). Learners who have started, but not completed their attempts, will be allowed to finish their attempt using the older version of content.

 

Hide a content package/Make it visible

To hide a content package -  make it invisible and thus unavailable for learners - select Hide Content Package in the Actions panel.

 

 

When hiding an item a confirmation message will notify that the item will no longer be visible or available for learners on the course home page or in the course player.

The selected content package(s) will be hidden from learners. The visibility status is displayed in the column next to the item's title in the Content section.

If a hidden item is required to progress or complete the course, learners will be unable to do this without admin's help.

You can make a hidden learning item visible by marking the eye icon on the row of the learning icon and selecting Make Content Package Visible in the Actions panel.

 

Remove a content package from a course

To remove the content package from the course, select Remove Content Package in the Actions panel.

 

 

In the confirmation message confirm the removing. The selected content package will be removed from the course but will remain in the Content Package Storage.

 

Troubleshooting a SCORM

Every SCORM will be unique with its own set of content and settings. Because of this, LMS365 technical support can assist in troubleshooting the SCORM package to determine where the issue lies.

Testing by LMS365 is initiated by a ticket to the LMS365 helpdesk in which our Support Team will require a copy of the SCORM for troubleshooting. The troubleshooting our team performs will follow the same process each time.

First, we work to recreate the issue in our environment, then assist appropriately if the issue is due to an LMS365 Player issue. Second, we upload the file to a third party SCORM testing software, SCORM Cloud, to recreate the issue. If the LMS365 Support team can't recreate the issue in our environment or SCORM Cloud, we will assume the issue lies within the package itself and we will suggest you to contact the vendor, from which you received the package, for further troubleshooting.

Some commonly incorrect settings that cause a SCORM upload to fail in LMS365 include:

  • The file size is larger than 1GB.
  • A ZIP file within a ZIP file - in which case you need to pull out the SCORM wrapper as a single ZIP in a new file.
  • Open SCORM in a new window can be turned off in the content package storage settings

 

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