How to read the learner's completion status in the Course Progress dashboard

Introduction

Each course may consist of several learning items for learners to complete step by step, allowing them to progress at their own pace.

The course administrator can track a learner’s completion status at each step of their training, and see which learning items are completed, failed, or not started. This guide gives information on where to view the completion status of a particular learner on a particular course and an explanation of statuses.

 

Where to view

To view a learner’s completion status for the course, follow the steps:

1. Go to LMS365 Admin Center > Training Management > Select the course.

2. Select Course Progress in one of the following ways:

  • Near the selected course, select the Course Progress icon 6-14.png.
  • On the Course Management panel.

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This opens the Course Progress dashboard with detailed information about the progress of each learner who is enrolled in this particular course. Here, you can view learners' current completion status of the course under the Status column. To see the current status of learning items included in the course, select the expand icon near the learner's name.

For the overview of the Course Progress dashboard and available management options, navigate to this article.

For detailed information about how to read the data displayed on Course Progress dashboard and in the downloaded report, navigate to this article.

 

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Completion statuses explanation

You can find the following course completion statuses: Completed, Not Started, In Progress, and Previously Completed (if the completed course was retaken). The Status column reflects the status of the current attempt to complete the course.

 

Completed

The course status is set to Completed in the following cases:

  • Completion progress of all the learning items in the course correspond to the course completion settings, meaning all learning items required for course completion are successfully completed by the learner.
  • For Instructor-Led Training, in addition to the learning items in the course (if they are added to the course), the registered attendance percentage matches that required for course completion. For Instructor-Led Training with a defined number of sessions, learners must attend the required number of sessions.

For more information on Attendance registration and calculationnavigate to this article.

For more information on how attendance progress is included in the overall progress calculation of the Instructor-Led Trainingnavigate to this article.

 

NOTE   

For courses that have the multiple-session enrollment type with a defined number of sessions, the course progress and completion depend on whether the learner meets the required attendance percentage, as well as the number of sessions set as required to be enrolled in.

If a learner is enrolled in fewer sessions than is required, the course will always be In Progress and can' be completed by the learner.

EXAMPLE

On the image below, the learner has completed all the required learning items and visited two sessions with 100% registered attendance. However, the course completion set requirement is to be enrolled in three sessions. As a result, the learner's attendance is set as 0%, the course isn't completed and has the In Progress status.

The course progress (83.3%) is calculated as an average of all the items that are required to complete: 100+100+100+100+100+0%/6=83.3%

 

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  • If the course completion status is manually set to Completed.
  • When Importing External Training via the Users page, the status is set to Completed and the Progress to 100%.
  • Courses with the Completed status may include learning items with the Not Started and In Progress statuses if these items aren't required for course completion (aren't identified with the star icon on the dashboard) in any Course Completion Set. These learning items don't influence the completion of the course, as shown in the image below.

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Previously Completed

If the course was completed and then retaken, the previous completion records can be tracked on the dashboard in the additional column that has no heading, located between the Status and CEUs columns. In such a case, this column contains a grey tick icon. Hover over the icon to see the last completion date of the course. 

If the course was completed several times, only the last completion date is shown.

 

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The previously completed date of the course can be also tracked in the downloaded course progress report in the Previously Completed column. For detailed information about how to read the data displayed on Course Progress dashboard and in the downloaded report, navigate to this article.

 

In Progress 

The status is set to In Progress in the following cases:

  • When a learner has started an e-Learning course but hasn’t successfully completed all of its required learning items. A learner may have completed one or more learning items, may not have started other items yet, or learning items can have a Failed status.
  • When all learning items in the course are Failed, the learner’s completion status remains In Progress until they have been completed successfully. In this case, all attempts to complete learning items are failed, and the admin must reset the learner's progress manually.

     

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    Please see this article on creating and managing completion sets for more details on how to control which parts of a course must be completed for the status to change to Completed. 

     

  • For Instructor-Led Training without learning items with the required attendance, the In Progress status means that a learner’s attendance has been registered for at least one required session and the attendance progress is less the the required to complete the course. But if all the sessions that are required for course completion are set Not Started/Absent/Absent (Informed), the course will keep the Not Started status. 

 

NOTE   

If the registered attendance setting is set for the Defined number of sessions and a learner is enrolled in the number of sessions that is less than the defined number for course completion, the course and attendance progress won't reach 100% or the Completed status and will stay as In Progress.

EXAMPLE

On the image below, the learner is enrolled in and attended only two sessions out of the three sessions required for course completion. As a result, you can see 0% in course/attendance progress and the In Progress status.

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  • For Instructor-Led Training with learning items and the required attendance, the In Progress status means that a learner has progress on at least one learning item in the course and/or the learner’s attendance has been registered for at least one required session, and the total attendance progress is less than what is required to complete the course. 

 

IMPORTANT   

For courses of the multiple-session enrollment type with the defined number of sessions, the course progress and completion depend on whether the learner meets the required attendance percentage, as well as the number of sessions set as required to be enrolled in.

If a learner is enrolled in fewer sessions than what is required, the course will always be In Progress and can't be completed by the learner.

 

EXAMPLE

On the image, the learner has completed all the required learning items and visited two sessions with registered 100% of attendance. However, the course completion set requirement is to be enrolled in three sessions. As a result, the learner's attendance is set as 0%. The course isn't completed and has the In Progress status.

The course progress (83.3%) is calculated as average of all required items to complete: 100+100+100+100+100+0%/6=83.3%.

 

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For more information on attendance registration and calculationnavigate to this article.

For more information on how attendance progress is included into the overall progress calculation of the Instructor-Led Trainingnavigate to this article.

 

Not Started

The course status is set to Not Started in the following cases:

  • When the learner who is enrolled in the course has not started the course yet.
  • When the course admin deleted the learner's progress.
  • When the course admin resets the completed course progress by selecting the Force Retake icon and the learner who has been forced to retake it hasn't started the new attempt yet. In this case, you will find the grey tick icon shows the last completed date when you hover over.

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For Instructor-Led training, the Not Started status is set:

  • When the course contains learning items and attendance is set as required, the Not Started status means none of the learning items has progress and attendance was set as Not Set/Absent/Absent (Informed) for all the sessions that are required for course completion.
  • When the course doesn't contain learning items and attendance is required, the Not Started status means attendance is set as Not Started/Absent/Absent (Informed) for all the sessions that are required for course completion.
  • When the course contains learning items and attendance isn't required, the Not Started status means none of the learning items has progress and attendance was set as Not Set/Absent/Absent (Informed) for all sessions.

For more information on attendance registration and calculationnavigate to this article.

For more information on how Attendance progress is included into the overall progress calculation of Instructor-Led Trainingnavigate to this article.

 

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