How to read the learner's completion status in the Course Progress dashboard

Introduction

Each course may consist of several learning items for learners to complete step by step, allowing them to progress at their own pace.

The course administrator can track a learner’s completion status at each step of their training, and see which learning items are completed, failed, or not started. This guide gives information on where to view the completion status of a particular learner on a particular course and an explanation of statuses.

 

Where to view

To view a learner’s completion status for the course, follow the steps:

1. Go to LMS365 Admin Center > Training Management > Select the course.

2. Select Course Progress in one of the following ways:

• Near the selected course, select the Course Progress icon .
• On the Course Management panel.
  
  

 

This opens the Course Progress dashboard with detailed information about the progress of each user who is enrolled in this particular course. Here, you can view learners' current completion status of the course under the Status column. To see the current status of learning items included in the course, select the expand icon near the learner's name.

For an overview of the Course Progress dashboard and available management options, navigate to this article.

For detailed information about how to read the data displayed on Course Progress dashboard and in the downloaded report, navigate to this article.

 

 

Completion statuses explanation

You can find the following course completion statuses: Completed, Not Started, In Progress, and Previously Completed (if the completed course was retaken). The Status column reflects the status of the current attempt to complete the course.

 

Completed

The course status is set to Completed in the following cases:

• Completion progress of all the learning items in the course corresponds to the course completion settings, meaning all learning items required for course completion are successfully completed by the learner.
• For instructor-led training, in addition to the learning items in the course (if they are added to the course), the registered attendance percentage matches that required for course completion. For instructor-led training with a defined number of sessions, learners must attend the required number of sessions.

For more information on attendance registration and calculation, navigate to this article.

For more information on how attendance progress is included in the overall progress calculation of instructor-led training, navigate to this article.

 

• If the course completion status is manually set to Completed. The details can be found below.

• When Importing External Training via the Users page, the status is set to Completed and the Progress to 100%.
  
  

• Courses with the Completed status may include learning items with the Not Started and In Progress statuses if these items aren't required for course completion (aren't identified with the star icon on the dashboard) in any Course Completion Set. These learning items don't influence the completion of the course, as shown in the image below.

   

  

 

Manual course completion

Course progress when completing the course manually:

• If you set the course to Completed manually by moving the toggle to Yes without manually completing the learning items in the course including attendance for instructor-led training, the total course Progress value will be 100% but the learning items will keep the values as they were before the manual completion of the course, as you can see on the image below.

   

  
  
  

• If separate learning items in the course are manually completed but the course completion isn't reached, the total course progress will be recalculated accordingly. The manually completed learning items receive 100% progress, as in the image below. The course status remains In Progress.

   

  
  
  

• If you manually complete all learning items in the course, the course will automatically be set to completed. The total course progress and separate progress of all learning items will be 100%.
  The exception is instructor-led training of the multiple-sessions enrollment type with the defined number of sessions.
  if a learner is registered for less sessions than required then manual completion of all learning items and attendance will still keep the course In Progress.

If the learner is registered for instructor-led training of the single- and multiple- sessions enrollment types with the enabled Allow enrollment without session registration option and isn’t registered for any course session, you can't manage their attendance as there is no field for it. The attendance progress will remain 0% with the Not Started status. However, it doesn’t influence manual course completion regardless of whether attendance is set as required for course completion.

• If you manually complete the course by dragging the Yes toggle, where you also manually complete some learning items and leave the progress of other learning items as it is, the total course progress will be set to 100%, the manually completed learning items will be set to 100%, and the non-modified learning items will keep their progress status as it was before the manual completion of the course. See the example below.

   

  

 

Previously Completed

If the course was completed and then retaken, the previous completion records can be tracked on the dashboard in the additional column that has no heading, located between the Status and CEUs columns. In such a case, this column contains a grey tick icon. Hover over the icon to see the last completion date of the course. 

If the course was completed several times, only the last completion date is shown.

 

 

The previously completed date of the course can be also tracked in the downloaded course progress report in the Previously Completed column. For detailed information about how to read the data displayed on Course Progress dashboard and in the downloaded report, navigate to this article.

 

In Progress 

The status is set to In Progress in the following cases:

• When a learner has started an e-learning course but hasn’t successfully completed all of its required learning items. A learner may have completed one or more learning items, may not have started other items yet, or learning items can have a Failed status.
  
  

• When all learning items in the course are Failed, the learner’s completion status remains In Progress until they have been completed successfully. In this case, all attempts to complete learning items are failed, and the admin must reset the learner's progress manually.

  Please see this article on creating and managing completion sets for more information on how to control which parts of a course must be completed for the status to change to Completed.

• For instructor-led training without learning items with the required attendance, the In Progress status means that a learner’s attendance has been registered for at least one required session and the attendance progress is less the required to complete the course. But if all the sessions that are required for course completion are set Not Started/Absent/Absent (Informed), the course will keep the Not Started status. 

 

• For instructor-led training with learning items and the required attendance, the In Progress status means that a learner has progress on at least one learning item in the course and/or the learner’s attendance has been registered for at least one required session, and the total attendance progress is less than what is required to complete the course.

 

 

• If attendance in instructor-led training is required for course completion and the Allow enrollment without session registration option is enabled for the single- and multiple sessions enrollment type, the course progress is calculated as the average of all items set as required for course completion, including attendance regardless of whether the learner is taking the course without session registration.

If the learner is taking the course without session registration, the course status remains In Progress even if the all the required learning items are completed, but attendance progress is 0% with the Not Started status. Taking the course without session registration, the learner won't be able to complete it without attending the required number of sessions. Only course or catalog admin will be able to complete the course manually by dragging the Completed toggle to Yes, or if the learner registers for the required number of sessions.

 

For more information on attendance registration and calculation, navigate to this article.

For more information on how attendance progress is included into the overall progress calculation of instructor-led training, navigate to this article.

 

Not Started

The e-learning course status is set to Not Started in the following cases:

• When the user who is enrolled in the course hasn't started the course yet.
• When the course admin deleted the learner's progress.
• When the course admin resets the completed course progress by selecting the Force Retake icon and the learner who has been forced to retake it hasn't started the new attempt yet. In this case, you will find the grey tick icon shows the last completed date when you hover over.

   

  

 

For instructor-led training, the Not Started status is set:

• When the course contains learning items and attendance is set as required, the Not Started status means none of the learning items has progress and attendance was set as Not Set/Absent/Absent (Informed) for all the sessions that are required for course completion.
  
  
• When the course contains learning items, attendance is set as required, and the learner isn't registered for the required sessions in the single- and multiple- sessions enrollment types with the enabled Allow enrollment without session registration option and hasn't started any of the learning items.
• When the course doesn't contain learning items and attendance is required, the Not Started status means attendance is set as Not Started/Absent/Absent (Informed) for all the sessions that are required for course completion. 
  
  
• When the course contains learning items and attendance isn't required, the Not Started status means none of the learning items has progress and attendance was set as Not Set/Absent/Absent (Informed) for all sessions. 

For more information on attendance registration and calculation, navigate to this article.

For more information on how Attendance progress is included into the overall progress calculation of instructor-led training,navigate to this article.