In this article, we describe what will happen when your subscription has expired and how you can renew your subscription if you would like to continue using LMS365.
In this article:
What will happen when my subscription expires?
If your subscription has expired, you have a period of 14 days to handle the subscription issue. During this period, the system will still work. As an administrator, you will see a warning in the LMS365 Admin Center advising you of the expiring subscription.
If the subscription isn't extended after the 14 days' grace period, the system will stop working and learners will see the following notification "Oops, it seems there is an issue with the LMS. Please report this to your LMS Administrator if the issue persists."
After your LMS365 subscription has expired, you have 60 days to renew it without a need to re-provision your Microsoft 365 tenant. After these 60 days, we remove your tenant records from the subscription database and after that, your data cannot be recovered.
If you try to use LMS365 afterward, you will get the following error message "Oops, something went wrong. Tenant not found".
You can set up notifications to alert selected administrators with email notifications before and after your LMS365 subscription expires. In this way, you can be on top of the LMS365 subscription expiration.
How do I renew my subscription?
If you would like to renew a subscription which is about to expire or has already expired, please contact the Subscription management team or your Customer success manager.
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