Maximum number of users are reached or exceeded, what will happen now and what to do?

With the LMS365 subscription, you have a certain number of available licenses. Each user of your LMS365 solution needs a license.

If a user has been enrolled in a course, this user accounts for one license. This means that if more people, than the number of paid LMS365 licenses, are enrolled into a course, you will exceed the permitted number of users within your subscription.

In this article, we will describe what will happen when your maximum number of users are exceeded and how you can increase your license.

In this article:

• What will happen when my maximum number of users are exceeded?
• How do I tackle this issue?

What will happen when my maximum number of users are exceeded?

If the number of users within your subscription is exceeded, you have a period of 14 days to handle the license issue. During this period, the system will still work. As an administrator, you will see a warning in the LMS365 Admin Center advising you of the exceeding use of licenses:

If the issue is not handled, after the 14 days' grace period, the system will stop working and learners will see the following notification:

You can set up notifications to alert selected administrators with email notifications when a selected percentage of maximum number of licensed users is reached. In this way, you can be on top of the LMS365 license usage.

How do I tackle this issue

If this situation has arisen because you need more licensed users within your LMS365 subscription, please reach out to your designated Business Manager or the LMS365 License Management Team at license@lms365.com.

If you instead need to remove users from a license to stay within the limits of your current LMS365 subscription, this can be done by unenrolling users from all trainings to lower the number of needed LMS365 licenses.