Install LMS365


This article provides guidance for how to install LMS365.

Required role to perform the installation: Microsoft 365 global administrator.

Watch the video or scroll the article (article includes more details).



Server software requirements

LMS365 has been developed to run within the Microsoft 365 SharePoint Online environment. SharePoint is a dynamic platform that allows you to create, edit, and share content for facilitating teamwork. Learn more about SharePoint here.


Best performance practices

There are no limits from the side of LMS365, but due to SharePoint limitations, the maximum number of separate enrollments per course is 5,000 users. For more information, read about the service limits in SharePoint for Microsoft 365.


Client requirements

There aren't any explicit limitations. However, use the most recent versions of the following browsers for the best experience with Microsoft 365 Online and LMS365. For more detailed information, please see this article


Operating System Browser Type
Windows 10, 11 Microsoft Edge, Mozilla Firefox, Google Chrome
Windows 8, 8.1, or 7 (SP1) Microsoft Edge, Mozilla Firefox, Google Chrome
Mac OS X (Sierra (10.12) and later) Microsoft Edge, Apple Safari 10+ or Google Chrome
Linux Mozilla Firefox or Google Chrome
iOS We recommend that you use the LMS365 Mobile App instead of the browser
Android We recommend that you use the LMS365 Mobile App instead of the browser


For detailed information regarding Microsoft's and LMS365 announcement of end-of-support for Internet Explorer 11 and Edge Legacy, read this article.


Installation of the LMS365 app



For tenancies that are hosted in the US Government Azure Cloud, the installation procedure is the same except for the location of the installer URL. This URL will only be disclosed upon installation with an LMS365 representative. After the LMS365 installation process is done, and the first course catalog is created, the LMS365 app will automatically be added to the SharePoint App Catalog.



Please make sure the following prerequisites are met before you begin to install LMS365:

  • Microsoft 365 with SharePoint Online is installed.

  • LMS365 is based on a SharePoint app, so you must have an app catalog site created within SharePoint. For detailed information on how it is done, please consult step 1 of this article:

  • In order to install LMS365, you must be a Microsoft 365 global administrator for the Microsoft 365 tenant where you’re installing LMS365, have at least “Owners” permissions to the app catalog, and at least “Read” permission to the SharePoint root site collection.



There are two approaches you can take to install LMS365:

  • Microsoft AppSource Installation (start from step 1 of this guide): LMS365 is verified with Microsoft AppSource which enables you to install our solution from their site. This method will require an additional step to install LMS365. If you choose this installation approach, please follow this guide from step 1. 

  • Direct Installation (start from step 2 of this guide): You can access the secure LMS365 installation directly and follow this streamlined process. This method requires one step less and will enable you to install LMS365 quicker. If you choose this installation approach, please follow this guide from step 2. 

To install LMS365, follow the steps below:

1. Go to Microsoft AppSource:



This step is not applicable to tenancies in the US Government Azure Cloud. Please reach out to your LMS365 account manager for further details.


  • Select Get Now and sign in with your Microsoft 365 global administrator account.
  • Complete the form, if there are empty fields left, and adjust the pre-filled fields if needed. Select the box to grant Microsoft permissions.
  • Select Continue. You will now be directed to install LMS365 on your Microsoft 365 tenant and start the LMS365 provisioning process.

2. You can start the installation process from here by going to: If you have started the installation process from step 1 of this guide, you will have been automatically redirected to this site.

Sign in to accept the LMS365 permissions.

Depending on their browser and browser settings, some users may be prompted to consent to these same permissions twice.



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When an application is marked as publisher verified with a blue “verified” icon it means that the publisher has verified the identity using a Microsoft Partner Network (MPN) account that has completed the verification process and has associated this MPN account with their application registration.



LMS365 will install the LMS365 app to the course catalog sites automatically. This app enables LMS365 to work correctly. For example, it gives permission to manage courses and training plans, upload documents to learning modules, etc.




3. Now, you will enter the LMS365 provisioning process. Select Get Started to get going. 



The LMS365 chatbot and live chat option can be accessed during the installation of the LMS365 app. Select the Help icon at the page bottom or the dialog icon in the top right-hand corner of the page to get help from the chatbot or via live chat with the LMS365 support team. Select the question mark icon to open the LMS365 Help Center where you can search for relevant guides.




4. First, select which Microsoft Azure Data Center LMS365 will be provisioned in. We recommend you to select the region in which your Microsoft 365 tenant was provisioned or the data center nearest to you.

See how to find the location (region) of your Microsoft 365 tenant here.

Select Next when you have selected the relevant region.




5. You will be asked to confirm your choice of region or go back to select a different one.





After this step of the installation process, the selected region can't be changed on your own initiative (only by request to LMS365).


Note that if the SharePoint App Catalog has been created recently, it may take up to 20 minutes to get the App Catalog available for deploying new packages.

When the provisioning of LMS365 has successfully started, you will see the following screen. 





If the Microsoft 365 tenant does not have an App Catalog or the App Catalog has been created within the last 20 minutes, the verification will fail.




The same thing will happen if the account with which you are running the installation does not have sufficient permissions for the SharePoint App Catalog. In this case, you will see the message "The SharePoint App Catalog is not available. Please ensure that you have at least "Owner" permissions."

Depending on the cause of the issue, you need to either create a SharePoint App Catalog, wait 20 minutes till everything is synced, or find the App Catalog site in the list of active SharePoint sites and grant at least "Owner" permissions to the account with which you are running the installation.


The process of provisioning LMS365 will typically take five to seven minutes. 




6. Before you can start to use the LMS365 App, you will be required to activate the LMS365 subscription.

We strongly recommend activating the subscription before you start working with LMS365. Most tools of LMS365 will not work before the subscription is activated.



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