Install LMS365


This article provides guidance on how to install LMS365.

Required role to perform the installation: Microsoft 365 global admin.

Watch the video or scroll the article (article includes more details).





Server software requirements

LMS365 runs within the Microsoft 365 SharePoint Online environment. SharePoint is a dynamic platform that enables you to create, edit, and share content to facilitate teamwork. Learn more about SharePoint here.


Best performance practices

SharePoint limitations mean that up to 5,000 separate enrollments per course are allowed. For more information about the service limits in SharePoint for Microsoft 365, see this article.


Client requirements

For the best experience of Microsoft 365 Online and LMS365, you should use the most recent versions of the following browsers. For more detailed information, see this article.


Operating System Browser Type
Windows 10, 11 Microsoft Edge, Mozilla Firefox, Google Chrome
Windows 8, 8.1, or 7 (SP1) Microsoft Edge, Mozilla Firefox, Google Chrome
Mac OS X (Sierra (10.12) and later) Microsoft Edge, Apple Safari 10+ or Google Chrome
Linux Mozilla Firefox or Google Chrome
iOS We recommend that you use the LMS365 Mobile App instead of the browser
Android We recommend that you use the LMS365 Mobile App instead of the browser


For detailed information regarding end-of-support for Internet Explorer 11 and Edge Legacy, see this article.


Install LMS365


For tenancies that are hosted in the US Government Azure Cloud, the installation procedure is the same except for the location of the installer URL. This URL will be made available by an LMS365 representative upon successful completion of the installation process. Once LMS365 is installed and the first catalog is created, the LMS365 app will be added to the SharePoint App Catalog automatically.



Ensure the following conditions are met before you install LMS365:

  • Microsoft 365 with SharePoint Online is installed.

  • LMS365 is based on a SharePoint app, so an App Catalog site must be created within SharePoint for the LMS365 app to be installed there. See Microsoft's documentation on how to create an App Catalog site in SharePoint here.

  • In order to install LMS365, you must be a Microsoft 365 global admin for the Microsoft 365 tenant on which you’re installing LMS365. You must have at least the “Owners” permission to the App Catalog, and at least the “Read” permission to the SharePoint root site collection.



There are two approaches you can take to install LMS365:

  • Microsoft AppSource Installation (start from step 1 of this guide): LMS365 is verified with Microsoft AppSource, which enables you to install our solution from their site.

  • Direct Installation (start from step 2 of this guide): You can access the secure LMS365 installation directly and follow a streamlined process.

1. Go to Microsoft AppSource.



This step isn't applicable to tenancies in the US Government Azure Cloud. Reach out to your LMS365 account manager for further details.


  • Select Get it now and sign in with your Microsoft 365 global admin account.
  • Complete the form and update the pre-filled fields, if necessary. Select the box to grant Microsoft permissions.
  • Select Continue. You'll be directed to install LMS365 on your Microsoft 365 tenant and start the LMS365 provisioning process.

2. You can start the installation process from here by going to If you started the installation process from step 1 of this guide, you'll be redirected to this site when step 1 is complete.


Sign in to accept the LMS365 permissions.

You may be prompted to consent to these permissions twice, depending on your browser and browser settings.



Data Handling, Security and Privacy, including Our Commitment to Data Privacy, Information Security and GDPR Compliance


An application marked as publisher verified (a blue “verified” icon) shows that the publisher has verified its identity using a Microsoft Partner Network (MPN) account that has completed the verification process, and has associated this MPN account with their application registration.



Find more information about the requested permissions for app authorization in this Trust Center article.


LMS365 will be installed to the course catalog sites automatically. This grants the permissions necessary manage courses and training plans in LMS365, upload documents to learning modules, etc.




3. To start the LMS365 provisioning process, select Get Started.



The LMS365 chatbot and live chat option can be accessed during the installation process by selecting the Help icon at the bottom of the page or the dialog icon (indicated by speech bubbles) in the top right-hand corner of the page. Select the question mark icon to open the LMS365 Help Center, where you'll find a range of help articles.




4. Select the Microsoft Azure Data Center in which LMS365 will be provisioned. We recommend you select the region in which your Microsoft 365 tenant was provisioned or the data center nearest to you.

To find the location (region) of your Microsoft 365 tenant, see this Microsoft article.

5. Select Next.




6. Confirm your choice of region or go back to select a different one.





Once you proceed, the only way you can change the region is by raising a support ticket with LMS365.


Once created, it can take up to 20 minutes for the App Catalog to become available for deploying new packages.

The following screen will be displayed when LMS365 provisioning has started.





If the Microsoft 365 tenant doesn't have an App Catalog, or the App Catalog was created in the last 20 minutes, the verification will fail. Find more details here.


Verification will also fail if the account you're using to run the installation doesn't have sufficient permissions for the SharePoint App Catalog. In this case, you'll see the following message: "The SharePoint App Catalog is not available. Please ensure that you have at least "Owner" permissions."

To resolve a verification issue, you'll need to either:

  • Create a SharePoint App Catalog and wait 20 minutes for it to be available.
  • Or find the App Catalog site in the list of active SharePoint sites and grant at least "Owner" permissions to the account you're using to run the installation.

Find more details about possible errors occurring during the installation process and how to fix these errors in this article.


Typically, LMS365 provisioning takes five to seven minutes. 




7. Before using LMS365, you'll need to activate your LMS365 subscription.


Get started with LMS365

Once LMS365 is installed successfully, you can prepare the system for use. For information on how to set up LMS365, enable LMS365 to send notification, create Teams meetings, and book rooms, see this article.

For an introduction to the LMS365 solution, see this article.



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