How notification templates are affected by customizations

In this article, we will provide you with an overview of the changes that can be introduced to LMS365 notifications templates, by customers (which is called customizations) or from the side of LMS365, and how these changes will affect the notification templates.

 

In this article

 

Changes that can be introduced to the LMS365 notification

Editing of a notification template field by customers/admins is called customization and such templates are marked as Custom in the All Templates column on the Notifications page. 

In LMS365, we provide our customers with all texts across the LMS365 product translated into 24 supported languages (26 languages for the LMS365 mobile app). This process is called localization.

We are constantly improving LMS365 capabilities and introducing new features and options which interact with the existing functionality and content, including texts in notifications, tooltips, messages, etc. These changes are implemented during the production release updates.

This means changes made to the LMS365 notification templates can be classified as either:

  • Customizations – when the fields are edited by the customer.
  • Localization – an automatic translation of the default fields values in the templates.
  • Updates – changes of the fields values from the side of LMS365 released in a release.

 

How customizations will affect notifications

When customizations are introduced to a notification template, in some cases, it will prevent the notification template from being updated with new product updates and translations.

In the table below, you can see how fields of notification templates are affected by customizations when new product updates and translations are introduced to the product:

 

Subject field

Message field

To and Cc fields

Frequency field

Customization

 

Field becomes customized (separately)

Field becomes customized (separately)

All these fields become customized when one field is, no matter which of them that was changed by customer

 

 

Localization

Not localized if customized

 

Always localized

 

Updates

 

Not updated if customized

 

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