In this guide, we will go through the installation of the LMS365 in Microsoft Teams, provide steps of how to find LMS365 bot in the Team's Store, how to add and pin the LMS365 app to Microsoft Teams bar, and what actions to take when the LMS365 bot does not response or you get an error message.
To install the LMS365 in Microsoft Teams, you need to have a working LMS365 installation first.
- Search for the LMS365 in the Microsoft Teams Store.
- Select whether to add the LMS365 for the chat or to any team.
- Click Add and you are done.
Global admin or Teams service admin have access to the Manage apps page in the Microsoft Teams admin center where they can use app permission policies, app setup policies, and custom app policies and settings to configure the app experience for users and choose which apps are installed by default for users when they start Teams. To find more please follow to Manage app setup policies in Microsoft Teams.
Finding the LMS365 bot in the Store
To make LMS365 visible in the Team’s Store, the "External access" options should be enabled in the Microsoft Teams admin center. To do this go to Microsoft 365 admin center > admin center > Teams > Org-wide settings > External access > enable the toggle to allow users to communicate with other Skype for Business and Teams users. For more information see how to manage external access in Microsoft Teams.
"An administrator has set a policy..." message
It happens that users could see "An administrator has set a policy that prevents you from granting LMS365 API the permissions it is requesting. Contact an administrator who can grant permissions to this application on your behalf" message when adding the LMS365 bot.
That means that the option "Users can consent to apps accessing company data on their behalf" was disabled in the Microsoft Azure. To enable consent, please log in to the Microsoft Azure Portal, and then go to Azure Active Directory > Enterprise Applications > User Settings > set option to ‘Yes’ and save the changes.
LMS365 is not responding
A small number of Teams are seeing LMS365 not responding. The likely case has been the following: your Office 365 Administrator has disabled bots for Microsoft Teams. Please contact your Office 365 Administrator to get the issue resolved.
How to pin the LMS365 app to the Teams app navigation bar
As a Teams Administrator or Global Administrator, you can customize the view of Teams in your organization and set polices to pin the LMS365 app to the taskbar.
To pin the LMS365, navigate to Microsoft Teams admin center and follow the instruction on the app setup polices.
Once all steps are done, the users will see the icon of LMS365 in the app navigation bar of Microsoft Teams. The Chat, Dashboard, Catalog, Learn, Manage (admins only) and About tabs are available.