Add the LMS365 app to Microsoft Teams


In this guide, we'll go through the installation of the LMS365 app in Microsoft Teams, provide steps of how to find the LMS365 bot in Microsoft Teams Store, how to add and pin the LMS365 app to the Microsoft Teams bar, and what actions to take when the LMS365 bot doesn't respond or you get an error message.


Add the LMS365 app to Microsoft Teams

The Microsoft 365 global admin and Teams admin has access to the Manage apps page in the Microsoft Teams admin center. Here, they can set up app permission policiesapp setup policies, and custom app policies and settings to configure the app experience for users and choose which apps that will be installed by default for users when they start Teams. See Microsoft's documentation for more information.

To add the LMS365 app to Microsoft Teams, you first need to have a working LMS365 installation, then follow these steps:

1. In Microsoft Teams, select the Apps icon at the bottom of the left side navigation. In the search field enter LMS365.




2. Select the app and choose Add.

If you want to add the LMS365 app to a specific team or chat, select Add to a team or Add to a chat. This action will also add the LMS365 app to the navigation bar of Microsoft Teams.




Customize the LMS365 app for Microsoft Teams 

In the Microsoft Admin Center, the Microsoft Teams or Microsoft 365 global admin can customize the Short name, Short Description, and Full description of the LMS365 app for Microsoft Teams.

In this way, you can name the app in alignment with the name you've chosen for your learning system and guide users with an app description of your choice.


To customize the LMS365 app:

1. In the Microsoft Teams admin center, select Manage apps > LMS365.

2. On the opened side bar, under the Details section, complete the fields for which you want to add customization: Short name, Short description, or Full description. 




3. To save the customized changes, select Apply. To cancel the action, select Cancel.


Allow users to communicate with external users in the LMS365 app in Microsoft Teams

To enable users in your organization to communicate with Microsoft Teams users outside of the organization, the option External access settings should be set up for this in the Microsoft Teams admin center.

To do this, go to the Microsoft 365 admin center > scroll the menu on the left to Admin centers > select Teams > you'll be brought to the Microsoft 365 admin center/Dashboard > on the left-side navigation select Users > External access > enable the toggles to allow users to communicate with other Teams and Skype users.

For more information see Microsoft's documentation on how to manage external access in Microsoft Teams.




Pin the LMS365 app to the Teams app navigation bar

As a Microsoft Teams admin or Microsoft 365 global admin, you can customize the view of Microsoft Teams in your organization and set policies to pin the LMS365 app to the taskbar for all of your users automatically.

To pin the LMS365, navigate to the Microsoft Teams admin center, go to Teams apps > Setup policies.




  1. Select Global (Org-wide default)
  2. Turn on User pinning.
  3. Under Pinned apps, select Add apps.

  4. In the Add pinned apps pane, search for the apps you want to add, and then select Add. You can also filter apps by app permission policy.

  5. Select Add.

  6. Under the App bar, arrange the apps in the order that you want them to appear in Teams.
  7. Select Save.

Once all steps are done, users will see the icon of LMS365 in the app navigation bar of Microsoft Teams, and the LMS365 app for Microsoft Teams will be available to users.


Common issues

"An administrator has set a policy..." message

It happens that users could see "An administrator has set a policy that prevents you from granting LMS365 API the permissions it is requesting. Contact an administrator who can grant permissions to this application on your behalf" message when adding the LMS365 bot. 

That means that the option Allow user consent for apps is disabled in Microsoft Azure. To enable consent, log in to the Microsoft Azure Portal, and then go to Azure Active Directory > Enterprise Applications > Consent and permissions and select the option Allow user consent for apps.




LMS365 isn't responding

A small number of Teams are seeing LMS365 not responding. The likely case has been the following: your Office 365 admin has disabled bots for Microsoft Teams. Contact your Office 365 admin to get the issue resolved.


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