How to contact support agents via the LMS365 live chat

In the LMS365 Help Center, you may contact LMS365 support agents via the live chat in case you encounter issues related to LMS365. In this article, we describe the live chat functionality.



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How start a live chat 

You can start a live chat with an LMS365 support agent from any page in the LMS365 Help Center.

To start a live chat, follow the steps:

1. Enter the live chat via the Get help option. This is the same option you select to engage with the LMS365 answer bot.

Find complete instructions on how to ask questions via the LMS365 chatbot in this article.




2. In the opened LMS365 Support window, select Get in touch > Live chat. 




3. In the opened form, complete the relevant fields and select Start chat.




One of our support agents will help you with your enquiry as soon as possible. Please pay attention to the working hours of the LMS365 Support team.

In more complex scenarios, requests initiated via the chat may be evolved into a support ticket.


Support team working hours 

The LMS365 support team provides support in the English language, Monday through Friday, 24/5.

We'll get back to you and resolve your request as soon as possible and within the agreement in your Service Level Agreement (SLA).



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