Get help from the LMS365 support team

We have a wealth of helpful resources and friendly support agents ready to assist when you need them. In this article, we'll provide you with an overview of your LMS365 help and support options.


In this article:


On-demand resources for self-help

You can access complete product documentation and find answers to frequently asked questions at any time via the LMS365 Help Center and the LMS365 Admin Center.

Navigate through our guides to learn about LMS365 features and functions or let our answer bot guide you to the relevant articles.



Get help from a support agent

If you need assistance from one of our support agents, we're here to help.

Our support team is ready to assist when you encounter issues related to LMS365 and external365 products and APIs. 


Support team operating hours and languages

The LMS365 support team provides support in the English language, Monday through Friday, 24/5.

We'll get back to you and resolve your request as soon as possible, and within the agreement in your Service Level Agreement (SLA).


Submit a request

You can submit a request via our web form at any time. Describe your issue with as much detail as possible. You'll receive a confirmation email and can continue the conversation from there, or via our Helpdesk service.



To submit a request, you need to have an account for, and be signed in to, the LMS365 Help Center. When you're logged in, you can follow the progress of your submitted cases, safe in the knowledge that we treat your information with the highest level of security.

Your LMS Help Center account is unique for the LMS365 Help Center and isn't linked to your LMS365 Academy account.

You won't be assigned an account to the LMS365 Help Center automatically so if you don't already have an LMS365 Help Center account, you'll need to create one.

Find information about how to submit a request here


Support via live chat

Our live chat on the LMS365 Help Center is open during our support operating hours for instant messaging with a support agent. 

To use live chat, you need to have an account for, and be signed in to, the LMS365 Help Center. 

1. Enter the chat via the Get help option. This is the same option you select to engage with the LMS365 answer bot.

Find complete instructions on how to ask questions via the chat in this article.




2. In the opened LMS365 Support window, select Get in touch > Live chat. 




3. In the opened window, complete the relevant fields and select Start chat.




In more complex scenarios, requests initiated via the chat may evolved into a support ticket.


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