Get help from the Zensai Product Support team

We have a wealth of helpful resources and friendly support agents ready to assist when you need them. In this article, we provide an overview of the help and support options.

 

In this article:

 

On-demand resources for self-help

You can access complete product documentation and find answers to frequently asked questions at any time via the Zensai Help Center and the LMS365 (Learn365) Admin Center.

Navigate through our guides to learn more about the features and functions, or let our Zensai Support chatbot find you relevant articles at your request.

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Get help from a support agent

If you need assistance from one of our support agents, we're here to help.

The Zensai Product Support team is ready to assist when you encounter issues related to LMS365 (Learn365) and External365 products, and the API. 

 

Zensai Product Support team operating hours and languages

The Zensai Product Support team provides support in the English language, Monday through Friday, 24/5.

We'll get back to you and resolve your request as soon as possible, and within the agreement in your Service Level Agreement (SLA).

 

Submit a request

You can submit a request via our web form at any time. Describe your issue with as much detail as possible. You'll receive a confirmation email and can continue the conversation from there, or via our Helpdesk service.

 

NOTE   

To submit a request, you need to have an account for, and be signed in to, the Zensai Help Center. When you're logged in, you can follow the progress of your submitted cases, safe in the knowledge that we treat your information with the highest level of security.

Your Zensai Help Center account is unique for the Help Center and isn't linked to your Learn365 Academy account.

You won't be assigned an account to the Zensai Help Center automatically. If you don't have a Zensai Help Center account, you'll need to create one.

 

Zensai Support via live chat

Our Zensai Support live chat on the Zensai Help Center is open during our support operating hours for instant messaging with a support agent.

For detailed information on the Zensai Support live chat, see this article.

 

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