We have a wealth of helpful resources and friendly support agents ready to assist when you need them. In this article, we provide an overview of the LMS365 help and support options.
In this article:
On-demand resources for self-help
You can access complete product documentation and find answers to frequently asked questions at any time via the LMS365 Help Center and the LMS365 Admin Center.
Navigate through our guides to learn about LMS365 features and functions or let our LMS365 chatbot find you relevant articles at your request.
Get help from a support agent
If you need assistance from one of our support agents, we're here to help.
The LMS365 support team is ready to assist when you encounter issues related to LMS365 and external365 products and API.
Support team operating hours and languages
The LMS365 support team provides support in the English language, Monday through Friday, 24/5.
We'll get back to you and resolve your request as soon as possible, and within the agreement in your Service Level Agreement (SLA).
Submit a request
You can submit a request via our web form at any time. Describe your issue with as much detail as possible. You'll receive a confirmation email and can continue the conversation from there, or via our Helpdesk service.
To submit a request, you need to have an account for, and be signed in to, the LMS365 Help Center. When you're logged in, you can follow the progress of your submitted cases, safe in the knowledge that we treat your information with the highest level of security.
Your LMS365 Help Center account is unique for the LMS365 Help Center and isn't linked to your LMS365 Academy account.
You won't be assigned an account to the LMS365 Help Center automatically. If you don't have an LMS365 Help Center account, you'll need to create one.
Support via live chat
Our live chat on the LMS365 Help Center is open during our support operating hours for instant messaging with a support agent.
For detailed information on the LMS365 live chat, see this article.
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