Get help from LMS365 Support

We have a wealth of helpful resources and friendly support agents ready to assist when you need them. In this article, we provide an overview of the help and support options.


In this article:


On-demand resources for self-help

You can access complete product documentation and find answers to frequently asked questions at any time via the LMS365 (Learn365) Help Center and the LMS365 (Learn365) Admin Center.

Navigate through our guides to learn more about the features and functions, or let our LMS365 Support chatbot find you relevant articles at your request.



Get help from a support agent

If you need assistance from one of our support agents, we're here to help.

LMS365 Support is ready to assist when you encounter issues related to LMS365 (Learn365) and External365 products, and the API. 


Support team operating hours and languages

LMS365 Support provides support in the English language, Monday through Friday, 24/5.

We'll get back to you and resolve your request as soon as possible, and within the agreement in your Service Level Agreement (SLA).


Submit a request

You can submit a request via our web form at any time. Describe your issue with as much detail as possible. You'll receive a confirmation email and can continue the conversation from there, or via our Helpdesk service.



To submit a request, you need to have an account for, and be signed in to, the LMS365 (Learn365) Help Center. When you're logged in, you can follow the progress of your submitted cases, safe in the knowledge that we treat your information with the highest level of security.

Your LMS365 (Learn365) Help Center account is unique for the Help Center and isn't linked to your LMS365 Academy account.

You won't be assigned an account to the LMS365 (Learn365) Help Center automatically. If you don't have a Help Center account, you'll need to create one.


Support via live chat

Our Support live chat on the LMS365 (Learn365) Help Center is open during our support operating hours for instant messaging with a support agent. 

For detailed information on the LMS365 Support live chat, see this article.


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