Service Incident - 01 April 2021 - Microsoft Service Outages Impacting LMS365

Microsoft Service Outages Impacting LMS365

4/2/2021 12:43 AM

We can confirm that the issue with Microsoft and LMS365 is now resolved. If you notice any issue going forward, please reach out to us!

4/1/2021 11:45 PM

We are continuing to monitor for any further issues.

4/1/2021 10:50 PM

Microsoft has rerouted their traffic to their resilient DNS capabilities and are seeing improvement in service availability. We are continuing to investigate the impacts on LMS365 and will continue to monitor Microsoft's current resolution.

4/1/2021 10:37 PM

Microsoft has identified the issue as a DNS issue and are working on a resolution:

"Starting at approximately 21:30 UTC on 01 Apr 2021, a subset of customers may experience intermittent issues accessing Microsoft services, including Azure, Dynamics, and Xbox Live.
CURRENT STATUS: Engineering teams have been engaged and are currently investigating a potential underlying DNS issue. The next update will be provided in 60 minutes or as events warrant."

Quote from: https://status2.azure.com/

4/1/2021 9:49 PM

We are currently aware of an issue with some customers on multiple regions receiving a server error when accessing LMS365, we are working to understand the cause of this and will keep you updated as we find out more. We believe that the issue is related to the current service outage that Microsoft is experiencing (you can follow their updates here: https://status.office.com/).

FOR MORE INFORMATION
For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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