"Access Denied" error in the LMS365 Academy

When you enter the LMS365 Academy, you might receive an "Access Denied" error message even though you have been invited and should have access to the training portal.

In this article, we will describe the cause of this issue and how to prevent it.

 

Cause of the issue

The LMS365 Academy is hosted on a separate Microsoft 365 environment, to which your account has been added as an external user. 

However, the LMS365 Academy is hosted on a Microsoft 365 tenant that is different from your organization's Microsoft 365 tenant.

Your browser will cache the login information specific to whichever Microsoft 365 tenant you have first accessed during your browser session. If this tenant was your organization's Microsoft 365 tenant, the attempt to use the cached login data for authentication for the LMS365 Academy tenant will result in an error and the "Access Denied" message. 

 

Resolution

As a solution to this, we recommend accessing the LMS365 Academy via an incognito window to ensure your browser does not use incorrect login information for authentication.

Alternatively, you can set up an additional profile in Microsoft Edge or Chrome that will be dedicated to accessing the LMS365 Academy. This will ensure the proper authentication information is used. 

 

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