The LMS365 service health status page provides an overview of the current and past health status of LMS365. This article describes what information you can find on the page, and how the provided information helps you, as an LMS365 customer, to stay informed about the LMS365 product health status. You can check the health page in case of an issue to determine whether this is a known problem with a resolution in progress before you contact support or spend time troubleshooting.
In this article
How to find the LMS365 service health status page
What information can be found on the LMS365 service health status page
How to find information on the LMS365 service health status page
How to sign up for notifications
How to find the LMS365 service health status page
To see the current and past health status of LMS365, navigate to the LMS365 Service Health Status page in one of the following ways:
- Follow the link https://status.lms365.com
- From the Help Center, select the System Status button at the top right page.
- From the Trust Center, select the Health Status button at the top right page.
What information can be found on the LMS365 service health status page?
ELEARNINGFORCE regularly provides updates to the LMS365 platform with the purpose of ensuring security, performance, availability, and providing new features and functionality.
If these updates affect the performance of LMS365 services or applications, this will be communicated on the LMS365 service health status page. You can expect communication with the following events:
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Major releases. Every sixth week, we release a new major version of the LMS365 product that will introduce new features, improvements, as well as bug fixes. As some performance degradation might occur during the deployment of major releases, the event of a major release is always communicated via the LMS365 service health status page.
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Daily operations. You can follow operations of LMS365 on a daily basis to get a current and historical view as well as track service incidents and which regions these affected.
With all service incidents, you can see the start and end times of the events plus a postmortem report.
How to find information on the LMS365 service health status page
On the LMS365 service health status page, the health state of each region is shown in a row format.
You are presented with the health history for the last 90 days. Select the day to view details about the health status. To view the incident details and report on it, select the link within the opened window.
To view the LMS365 health history over the past 90 days, select the View historical uptime link.
Selecting the View historical uptime link opens the page on the Uptime tab where you can navigate to the relevant date of a relevant region. To view the details of the health status or the incident, select the relevant date.
To view the incident details and report on it, select the link within the opened window.
Selecting the Incidents tab lists all the incidents for each month where they occured. To find a relevant information on an incident, you may navigate with help of the left and right arrows. Select Filter Components to filter the regions.
To view the details and the report on the incident, select the title of the incident. This opens the Incident Report page.
The LMS365 health status
On the LMS365 service health status page, you can find the following LMS365 heath statuses:
- Operational. All systems are functional and respond in a timely manner.
- Under maintenance. The LMS365 product teams regularly roll out new releases and product updates. Involved regions are working, but can experience slow performance.
- Degraded performance. Means that one of our services or applications is working, but is slow or otherwise impacted in a minor way. An example of this would be an unusually high amount of traffic that negatively affects performance.
- Partial outage. Means that one of our services or applications is completely unavailable for a subset of customers but work for the rest.
- Major outage. Means that LMS35 is unavailable for customers or our functionality is broken.
The status of an incident
We provide service incidents with one of the below four statuses. The status information is updated every hour to provide current information about the investigation process.
- Investigating. We are aware of the problem and see the symptoms of the issue. However, we are still investigating the root cause.
- Identified. The root cause of the incident is identified and we're working on a fix.
- Monitoring. We have fixed an issue or created a hotfix and are testing to ensure the system behavior is correct.
- Resolved. The root cause of the issue has been eliminated and the systems are back to 100% performance.
How to sign up for notifications
To receive notifications about the LMS365 health status, you can subscribe to updates via email or employ Webhooks to get notifications in your internal systems. Select the Subscribe to updates button and choose from available options.
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