The LMS365 Service Health Status page
The LMS365 Service Health Status page https://status.lms365.com provides an overview of the current and past health status of LMS365. This document describes what information you can find on the page and how the page helps you, as an LMS365 customer, to stay informed about the LMS365 product health status.
What information can be found on the Health Status page?
ELEARNINGFORCE regularly provides updates to the LMS365 platform with the purpose of ensuring security, performance, availability, and providing new features and functionality.
If these updates affect the performance of LMS365 services or applications, this will be communicated on the LMS365 Service Health Status page. You can expect communication with the following events:
Every sixth week, we release a new major version of the LMS365 product that will introduce new features, improvements, as well as bug fixes. As some performance degradation might occur during the deployment of major releases, the event of a major release is always communicated via the LMS365 Service Health Status page.
•Hotfixes and security updates
In between major releases, the product is updated with hotfixes and security updates. As these updates usually do not influence the operation of LMS365 services and applications, we solely inform of hotfixes and security updates on the LMS365 Service Health Status page if an update disturbs the performance of LMS365.
You can follow the operation of LMS365 on a daily basis to get a current and historical view on service incidents and which regions these affect.
With all service incidents, you can see the start and end times of the events plus a postmortem report.
How to find information at the LMS365 Service Health Status page
To see the current and past health status of LMS365, please go to the LMS365 Service Health Status page at https://status.lms365.com.
On the LMS365 Service Health Status page, the health state of each region is shown in a row format.
You can check the health history for the last 90 days and read the incident report to understand the root of the problem and see steps to solve it.
The LMS365 health states
In the LMS365 Service Health Status page, the health status of LMS365 is described with the following labels:
Operational means exactly what it sounds like. All systems are functional and respond in a timely manner.
The LMS365 product teams regularly roll out new releases and product updates. Involved regions are working, but can experience slow performance.
Degraded performance means that one of our services or applications is working, but is slow or otherwise impacted in a minor way. An example of this would be an unusually high amount of traffic that negatively affects performance.
A partial outage means that one of our services or applications is completely unavailable for a subset of customers but work for the rest.
A major outage is used when LMS35 is unavailable for customers or our functionality is broken.
The status of incidents
We provide service incidents with one of the below four statuses. The status information is updated every hour to provide current information about the investigation process.
We know about the problem and we see the symptoms of the issue but are unaware of the root cause.
We have found the root cause of the incident and are working on a fix.
We have fixed the issue or created a hotfix and are testing to ensure the system behavior is correct.
The root cause of the issue has been eliminated and the systems are back to 100% performance.
How to sign up for notifications
To receive communication about the health status of LMS365, you can subscribe to updates via email or employ webhooks to get notifications in your internal systems.