Course/Training Plan Retake

About this guide

This guide provides information about the retake option, its prerequisites, shows how this option differs for users with admin and learner roles. In this guide you can find out how to retake or initialize a retake for a course and for a training plan.

Course Retake

Course Retake can be initialized by Course Administrator or by Learner.

The Course Administrator can initialize or trigger a retake for a specific learner via Learner Administration – Learner List –the desired learner – View Learner’s Progress - the desired training – Retake icon :

Or via Course Management – Course List – the desired course - Course Progress – the desired learner – Retake button :

You will see a confirmation message notifying that the progress will be reset and the learner's previous completion will remain in the learner's training records:

If the option Allow Learner to Retake Completed Training also when Certificate or Competency is still Valid is allowed by the Course Administrator and the training is completed the Learner can initialize a retake for the training via My Training Dashboard:

or training home page

The learner will see the confirmation message:

After confirmation your course progress will be reset:

NOTE: The status of the training will be changed to Not Started, but the Learner's previous completion will still be registered in the Learner's training record.

Until the retake is completed, both the previous completion (Completed status) and the retake (Not Started or In Progress status) will appear in the Transcript section of My Training Dashboard:

For Classroom & Blended and Webinar course with ‘Enroll user into a single course session’ enrollment type selected retake option will differ depending on the number of active sessions:

Learners will be automatically enrolled in it after clicking Retake button if there is only one active session available.
Learners will have to select a session to enroll in if there are several active sessions available (Retake course button is not clickable until a session is selected):

NOTE: If users retake a course with ‘Enroll user into a single session’ type and with several sessions available via My Training Dashboard they will see a notification after clicking Ok:

Training Plan Retake

Training Plan Retake can be initialized by Course Administrator or by Learner.

If the option Allow Learner to Retake Completed Training also when Certificate or Competency is still Valid is on and the Learner has completed the training plan, the Course Administrator can initialize or trigger a retake for a specific learner via Learner Administration – Learner List –the desired learner – View Learner’s Progress - the desired training – Retake icon :

or via Course Management – Training Plan List – the desired training plan - Training Plan Progress – the desired learner – Retake button :

You will see a confirmation message notifying that the progress will be reset and the learner's previous completion will remain in the learner's training records:

NOTE: The status of the training plan will be changed to Not Started, but the Learner's previous completion will still be registered in the Learner's training record.

Until the retake is completed, both the previous completion (Completed status) and the retake (Not Started or In Progress status) will appear in the Transcript section of My Training Dashboard:

Course Administrator can initialize a retake of a specific course/ classroom & blended training inside the Training Plan by clicking the Expand button and selecting the desired training:

In case the retake ability is allowed by the Course Administrator the Learner can initialize a retake for a specific training plan via My Training Dashboard:

or training plan home page

The learner will see the confirmation message that the training plan progress with all courses it consists of will be reset and you will need to complete all of them once again: