Course retake and Training plan retake can be initialized by Course Administrator or by Learner.

1. Course Retake

Course Retake can be initialized by Course Administrator or by Learner.

If the option Allow Learner to Retake Completed Training also when Certificate or Competency is still Valid is on and the Learner has completed the training, the Course Administrator can initialize or trigger a retake for a specific learner via Learner Administration – Learner List –the desired learner – View Learner’s Progress - the desired training – Retake icon :

Or via Course Management – Course List – the desired course - Course Progress – the desired learner – Retake button :

You will see a confirmation message:

In case the retake ability is allowed by the Course Administrator the Learner can initialize a retake for a specific training via My Training Dashboard:

 or training home page

The learner will see the confirmation message:

After confirmation your course progress will be reset:

NOTE:

The status of the training will be changed to Not Started, but the Learner's previous completion will still be registered in the Learner's training record. Until the retake is completed, both the previous completion (Completed status) and the retake (Not Started or In Progress status) will appear in the Transcript section of My Training Dashboard:

For Classroom & Blended and Webinar course types with ‘Enroll user into a single course session’ option selected retake option will differ depending on the number of active sessions.

Learners will be automatically enrolled in it after clicking Retake button if there is only one active session available.

Learners will have to select a session to enroll in if there are several active sessions available:

If no session is selected Retake Course button will not be clickable:

NOTE:

If users retake a course with ‘Enroll user into a single session’ type and with several sessions available on My Training Dashboard they will see a notification:

 

2. Training Plan Retake

Training Plan Retake can be initialized by Course Administrator or by Learner.

If the option Allow Learner to Retake Completed Training also when Certificate or Competency is still Valid is on and the Learner has completed the training plan, the Course Administrator can initialize or trigger a retake for a specific learner via Learner Administration – Learner List –the desired learner – View Learner’s Progress - the desired training – Retake icon :

or via Course Management – Training Plan List – the desired training plan - Training Plan Progress – the desired learner – Retake button :

You will see a confirmation message:

NOTE:

The status of the training plan will be changed to Not Started, but the Learner's previous completion will still be registered in the Learner's training record. Until the retake is completed, both the previous completion (Completed status) and the retake (Not Started or In Progress status) will appear in the Transcript section of My Training Dashboard:

Course Administrator can initialize a retake of a specific course/ classroom & blended training inside the Training Plan by clicking Expand button and selecting the desired training:

In case the retake ability is allowed by the Course Administrator the Learner can initialize a retake for a specific training via My Training Dashboard:

 or training plan home page

The learner will see the confirmation message:

After the confirmation your Training Plan progress will be reset: