How to clear cache in the MS Teams

 

For Windows Users

  1. Fully close Microsoft Teams and Outlook.
    Right click the Teams icon in your icon tray in the bottom right corner of your screen, then click Quit.
    In Outlook, select the File menu and choose Exit.
  2. While holding the Windows () key, press R to open Windows Run, then copy and paste the following into the box and click OK
    %appdata%\Microsoft

  3. Find the Teams folder, then right click it and select Delete.
  4. Relaunch Microsoft Teams. You should now be prompted to sign back into Teams.

 

 

For MAC Users

  1. Fully close Microsoft Teams.
    Right click the Microsoft Teams icon in your dock, then click Quit.


  2. Open Finder, then click Go and select Go to Folder…


  3. Copy and paste the following into the Go to Folder box, then click Go:
    ~/Library/Application Support/Microsoft



  4. Right click the Teams folder, then click Move to Trash.

  5. Using Spotlight Search (accessed by clicking the magnifying glass on the macOS menu bar), enter “Keychain” and select Keychain Access.

    Searching for Microsoft Teams keys in keychainWithin Keychain, search for “Microsoft Teams” to find the Microsoft Teams Identities Cache entry.  Right (two finger) click this item and select the delete option, then close the Keychain Access app.

  6. Relaunch Microsoft Teams. You should now be prompted to sign back into Teams. 
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