Clearing cache in the Microsoft Teams

This article covers the steps of how to clear cache in Microsoft Teams to avoid possible issues with LMS365 functionality within Microsoft Teams.


In this article


Clearing cache for Windows users

  1. Fully close your Microsoft Teams and Outlook apps. To do this right click the Microsoft Teams icon in your icon tray in the bottom right corner of your screen, then select Quit.


    In Outlook, select the File menu and choose Exit.

  2. While holding the Windows () key, press R to open Windows Run, then copy and paste the following command -  %appdata%\Microsoft  - into the box and click OK. 



  3. In the opened list of folders find the Teams folder, then right click it to open the menu and select Delete.


  4. Relaunch Microsoft Teams. You should now be prompted to sign back into Microsoft Teams.


Clearing cache for MAC users

  1. Fully close Microsoft Teams. Right click the Microsoft Teams icon in your dock, then select Quit

  2. Open Finder > click Go > select Go to Folder…

  3. Copy and paste the command -  %appdata%\Microsoft - into the Go to Folder box, then click Go.
    ~/Library/Application Support/Microsoft

  4. Right click the Teams folder to open the menu and select Move to Trash.

  5. Using Spotlight Search (accessed by clicking the magnifying glass on the macOS menu bar), enter “Keychain” and select Keychain Access.

    Searching for Microsoft Teams keys in keychain

    Within Keychain, search for “Microsoft Teams” to find the Microsoft Teams Identities Cache entry.  Right (two finger) click this item and select the Delete option, then close the Keychain Access app.

  6. Relaunch Microsoft Teams. You should now be prompted to sign back into Microsoft Teams. 

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