To be able to submit a ticket to the LMS365 Technical Support team, you need to be logged in the LMS365 Help Center.
To submit a new ticket, follow the steps:
1) Go to https://helpcenter.elearningforce.com/hc/en-us/requests/new.
2) Select the product your request relates to:
- LMS365
- External365
3) Fill in the request form:
- LMS365 related request form
Fill in the LMS365 related request form with the following fields:
Your email address - enter your email address.
Type - select the type of the request: Question, Incident, Problem, or Task.
Subject - enter the name of the ticket, it is usually a short description of the request.
Description - enter the details of your request.
Priority - select the perceived priority of the ticket: Low, Normal, High, Urgent. The priority might be adjusted accordingly.
Microsoft 365 / SharePoint URL - enter the URL of your tenant, for example, https://yourtenant.sharepoint.com.
Operating System - from the drop-down list, select the operating system you were using when the error occurred.
Browser - from the drop-down list, select the browser you were using when the error occurred. You can select Not applicable if it is so.
Area(s) affected - select which area(s) the issue is occurring, multiple selections are allowed.
Attachments - attach the files, screenshots of the issue to the ticket.
- External365 related request form
Fill in the External365 related request form with the following fields:
Your email address - enter your email address.
Subject - type the name of the ticket, it is usually a short description of the request.
Description - enter the details of your request.
external365 URL - enter the URL of your tenant, for example, https://yourtenant.external365.com
Operating System - from the drop-down list, select the operating system you were using when the error occurred.
Browser - from the dropdown list, select the browser you were using when the error occurred. You can select Not applicable if it is so.
Type - select the type of the request: Question, Incident, Problem, or Task.
Priority - select the perceived priority of the ticket: Low, Normal, High, Urgent. The priority might be adjusted accordingly.
Attachments -attach the files, screenshots of the issue to the ticket.
4) When the form is completed, click the Submit button.
A new ticket will be created in our system. Our Technical Support team will respond as soon as possible.
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