How to fill in the form when submitting a ticket

To submit a new ticket go to https://helpcenter.elearningforce.com/hc/en-us/requests/new. Choose the product your request relates to:

When selecting LMS365, the form with the following fields is opened:

Your email address - enter your email address.
Type - select the type of the request: Question, Incident, Problem or Task.
Subject - enter the name of the ticket, it is usually a short description of the request.
Description - enter the details of your request.
Priority - select the perceived priority of the ticket: Low, Normal, High, Urgent. The priority might be adjusted accordingly.
Microsoft 365 / SharePoint URL - enter the URL of your tenant, i.e. https://yourtenant.sharepoint.com.
Operating System - from the list below select the operating system you were using when the error occurred:
Browser - from the list below select the browser you were using when the error occurred. You can select 'Not applicable' if it is so:
Area(s) affected - select which area(s) the issue is occurring, multiple selections are allowed.
Attachments - attach the files/screenshots of the issue to the ticket.

When selecting External365, the form with the following fields will be opened:

Your email address - enter your email address.
Subject - type the name of the ticket, it is usually a short description of the request.
Description - enter the details of your request.
external365 URL - enter the URL of your tenant, i.e. https://yourtenant.external365.com
Operating System - from the list below select the operating system you were using when the error occurred:
Browser - from the list below select what browser you were using when the error occurred. You can select 'Not applicable' if it is so:
Type - select the type of the request: Question, Incident, Problem or Task.
Priority - select the perceived priority of the ticket: Low, Normal, High, Urgent. The priority might be adjusted accordingly.
Attachments - attach the files/screenshots of the issue to the ticket.

When the fields are filled click the 'Submit' button:

A new ticket will be created in our system. Our Technical Support team will respond as soon as possible.