How to fill in the form when submitting a ticket

To submit a new ticket go to https://helpcenter.elearningforce.com/hc/en-us/requests/new. Choose the product your request relates to: 

  • LMS365
  • External365.

When selecting LMS365, the form with the following fields is opened:

  • Your email address - enter your email address.
  • Type - select the type of the request: Question, Incident, Problem or Task. 
  • Subject -  enter the name of the ticket, it is usually a short description of the request.
  • Description - enter the details of your request.
  • Priority - select the perceived priority of the ticket: Low, Normal, High, Urgent. The priority might be adjusted accordingly.
  • Microsoft 365 / SharePoint URL - enter the URL of your tenant, i.e. https://yourtenant.sharepoint.com.
  • Operating System -  from the list below select the operating system you were using when the error occurred: mceclip2.png
  • Browser - from the list below select the browser you were using when the error occurred. You can select 'Not applicable' if it is so:browser.PNG
  • Area(s) affected -  select which area(s) the issue is occurring, multiple selections are allowed.
  • Attachments - attach the files/screenshots of the issue to the ticket.

  When selecting External365, the form with the following fields will be opened:

  • Your email address - enter your email address.
  • Subject -  type the name of the ticket, it is usually a short description of the request.
  • Description - enter the details of your request.
  • external365 URL - enter the URL of your tenant, i.e. https://yourtenant.external365.com
  • Operating System -  from the list below select the operating system you were using when the error occurred: mceclip2.png
  • Browser - from the list below select what browser you were using when the error occurred. You can select 'Not applicable' if it is so:browser.PNG
  • Type - select the type of the request: Question, Incident, Problem or Task. 
  • Priority - select the perceived priority of the ticket: Low, Normal, High, Urgent. The priority might be adjusted accordingly.
  • Attachments - attach the files/screenshots of the issue to the ticket.

 When the fields are filled click the 'Submit' button:

screenshot3.png

A new ticket will be created in our system. Our Technical Support team will respond as soon as possible.

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