How to fill in the form when submitting a ticket

To be able to submit a ticket to the LMS365 Technical Support team, you need to be logged in the LMS365 Help Center. 

To submit a new ticket, follow the steps:

1) Go to https://helpcenter.elearningforce.com/hc/en-us/requests/new. 

2) Select the product your request relates to: 

• LMS365
• External365

3) Fill in the request form:

• LMS365 related request form

Fill in the LMS365 related request form with the following fields:

Your email address - enter your email address.

Type - select the type of the request: Question, Incident, Problem, or Task. 

Subject - enter the name of the ticket, it is usually a short description of the request.

Description - enter the details of your request.

Priority - select the perceived priority of the ticket: Low, Normal, High, Urgent. The priority might be adjusted accordingly.

Microsoft 365 / SharePoint URL - enter the URL of your tenant, for example, https://yourtenant.sharepoint.com.

Operating System - from the drop-down list, select the operating system you were using when the error occurred.

 

 

Browser - from the drop-down list, select the browser you were using when the error occurred. You can select Not applicable if it is so.

 

Area(s) affected - select which area(s) the issue is occurring, multiple selections are allowed.

Attachments - attach the files, screenshots of the issue to the ticket.

 

• External365 related request form

Fill in the External365 related request form with the following fields:

Your email address - enter your email address.

Subject -  type the name of the ticket, it is usually a short description of the request.

Description - enter the details of your request.

external365 URL - enter the URL of your tenant, for example, https://yourtenant.external365.com

Operating System - from the drop-down list, select the operating system you were using when the error occurred.

 

Browser - from the dropdown list, select the browser you were using when the error occurred. You can select Not applicable if it is so.

Type - select the type of the request: Question, Incident, Problem, or Task. 

Priority - select the perceived priority of the ticket: Low, Normal, High, Urgent. The priority might be adjusted accordingly.

Attachments -attach the files, screenshots of the issue to the ticket.

 

4) When the form is completed, click the Submit button.

 

A new ticket will be created in our system. Our Technical Support team will respond as soon as possible.