To submit a new ticket go to https://helpcenter.elearningforce.com/hc/en-us/requests/new. Choose the product your request relates to:
- LMS365
- External365.
When selecting LMS365, the form with the following fields will be opened:
- Your email address - type your email address.
- Subject - type the name of the ticket, it is usually a short description of the request.
- Description - enter the details of your request.
- Priority - select the perceived priority of the ticket. The priority might be adjusted accordingly:
- Microsoft 365 / SharePoint URL - enter the URL of your tenant, i.e. https://yourtenant.sharepoint.com.
- Operating System - from the list below select which operating system you were using when the error occurred. You can select 'Not applicable' if it is so:
- Browser - from the list below select what browser you were using when the error occurred. You can select 'Not applicable' if it is so:
- Area(s) affected - from the list below select which area(s) the issue is occurring, multiple selections are allowed.
- Attachments - attach the files/screenshots of the issue to the ticket.
When selecting External365, the form with the following fields will be opened:
- Your email address - type your email address.
- Subject - type the name of the ticket, it is usually a short description of the request.
- Description - enter the details of your request.
- external365 URL - enter the URL of your tenant, i.e. https://yourtenant.external365.com
- Operating System - from the list below select which operating system you were using when the error occurred. You can select 'Not applicable' if it is so:
- Browser - from the list below select what browser you were using when the error occurred. You can select 'Not applicable' if it is so:
- Priority - select the perceived priority of the ticket. The priority might be adjusted accordingly:
- Attachments - attach the files/screenshots of the issue to the ticket.
When the fields are filled click 'Submit':
A new ticket will be created in our system. Our Technical Support team will respond as soon as possible.
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