Filling in the form when submitting a ticket

To submit a new ticket go to https://helpcenter.elearningforce.com/hc/en-us/requests/new. Choose the product your request relates to: 

  • LMS365 Cloud (Microsoft 365).
  • LMS365 On-Premises (Non-Cloud).
  • external365.

When selecting LMS365 Cloud (Microsoft 365), the form with the following fields will be opened:

  • Your email address - type your email address.
  • Subject -  type the name of the ticket, it is usually a short description of the request.
  • Description - enter the details of your request.
  • Microsoft 365 / SharePoint URL - enter the URL of your tenant, i.e. https://yourtenant.sharepoint.com.
  • Operating System -  from the list below select which operating system you were using when the error occurred. You can select 'Not applicable' if it is so:mceclip3.png
  • Browser - from the list below select what browser you were using when the error occurred. You can select 'Not applicable' if it is so:mceclip1.png
  • Area(s) affected -  from the list below select which area(s) the issue is occurring, multiple selections are allowed.
  • Priority - select the perceived priority of the ticket. The priority might be adjusted accordingly:mceclip2.png
  • Attachments - attach the files/screenshots of the issue to the ticket.

 When selecting LMS365 On-Premises (Non-Cloud), the form with the following fields will be opened:

  • Your email address - type your email address.
  • Subject -  type the name of the ticket, it is usually a short description of the request.
  • Description - enter the details of your request.
  • LMS365 version number - provide the LMS365 version number.
  • SharePoint version number - provide the SharePoint version number.
  • Operating System -  from the list below select which operating system you were using when the error occurred. You can select 'Not applicable' if it is so:mceclip3.png
  • Browser - from the list below select what browser you were using when the error occurred. You can select 'Not applicable' if it is so:mceclip1.png
  • Area(s) affected -  from the list below select which area(s) the issue is occurring, multiple selections are allowed.
  • Priority - select the perceived priority of the ticket. The priority might be adjusted accordingly:mceclip2.png
  • Attachments - attach the files/screenshots of the issue to the ticket.

  When selecting external365, the form with the following fields will be opened:

  • Your email address - type your email address.
  • Subject -  type the name of the ticket, it is usually a short description of the request.
  • Description - enter the details of your request.
  • external365 URL - enter the URL of your tenant, i.e. https://yourtenant.external365.com
  • Operating System -  from the list below select which operating system you were using when the error occurred. You can select 'Not applicable' if it is so:mceclip3.png
  • Browser - from the list below select what browser you were using when the error occurred. You can select 'Not applicable' if it is so:mceclip1.png
  • Priority - select the perceived priority of the ticket. The priority might be adjusted accordingly:mceclip2.png
  • Attachments - attach the files/screenshots of the issue to the ticket.

 When the fields are filled click 'Submit':

subm.png

A new ticket will be created in our system. Our Technical Support team will respond as soon as possible.

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