Operations inside support

We receive ticket regarding Power BI template:

Customer needs license increase: 

  • Contact Lone directly in Teams 
  • Add Lone into the ticket CCs  and ask for help 
  • When Lone is on vacation, we can handle these cases (please create xlsx list with all customers whom you helped and share it with team) 

Extermal 365 tickets( when support cannot fix issue on our own):

Custom Solutions: 

  • Please get in touch with necessary Busines Manager depending on location of the customer 

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We investigated the scorm package and found a bug: 

  • Ask client to get in touch with scorm Vendor 

Tickets with Elearnigforce Americas Group:

  • Only Americas agents responsible for such ticket 

Our partners ask us to help them with improvement:

 

 

 

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