LMS365 | Help in Microsoft Teams

LMS365 for Microsoft Teams enables learners to find, take and track their Training directly inside Teams as well as using our Intelligent BOT to look for the Courses and Training Plans available in the catalog.

LMS365 can help you to:

  • Select your default Course Catalog.

  • Find and navigate to an interesting e-Learning, Classroom & Blended Training and Webinar Courses directly.

  • Find and navigate to Training Plans.

  • Make fast search of the trainings by special category.

  • Manage your Training Dashboard activities.

  • View your Courses and Training Plans.

How can I install the LMS365 App in Microsoft Teams?

Getting started is fast and easy. To install the LMS365 in Microsoft Teams, you need to have a working LMS365 installation first.

  1. 1. Search for the LMS365 in the Microsoft Teams Store:

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  1. 2. Select whether to add the LMS365 for the chat or to any team.

  2. 3. Click Add button and you are done.

How can I pin LMS365 to the Teams taskbar?

As a Teams Administrator or Global Administrator, you can customize the view of your Teams and set polices to pin the LMS365 App to the taskbar.

To pin the LMS365, navigate to Microsoft Teams admin center and follow the instruction of Microsoft.
Once all steps are done, the users will see the icon of LMS365 in the Teams and can easily continue working with the App:

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How can I add a new tab in the Team?

To pin the LMS365 Dashboard, Course Catalog and Training Plan tabs at the top of your channel

  1. 1. Choose the Team you want to add the Tab in.

  2. 2. On the tab links header click A picture containing object

Description automatically generated > the LMS365 App. Choose the tab and click Save. While adding the Course Catalog(s)and Course/Training Plan(s) tab, enter the valid site URL for the Course Catalog(s) or Course/Training Plan(s):

Adding Tabs


How do I talk with LMS365?
It is easy - just go to the conversation with the bot and select the shortcut. Or just type “Hello”:

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In the table below, you can see the list of possible bot’s commands that you can type to the chat:




The welcome card will appear.


The help card with available commands will appear.

“Show My Training”

The card with all your trainings from course catalogs will appear. You can view and filter the trainings here.

“Find Training”

The card where you can find trainings in the course catalogs will appear.

“Show e-Learning Courses”

The carousel with e-Learning courses from the current course catalog will appear.

“Show Webinar Courses”

The carousel with webinars from the current course catalog will appear.

“Show Classroom Courses”

The carousel with classroom courses from the current course catalog will appear.

“Show Training Plans”

The carousel with training plans will appear.

“Show Training Categories”

The card with the list of used categories will appear.


Using Bot, you can start conversation inside the Team as well. Type @LMS365 and then enter the desired training:

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The Team’s members will be able to view this training.

How can I navigate to my Course or Training Plan with LMS365's help?

  1. 1. Go to the conversation with the LMS365 Bot.

  2. 2. Select the needed command to show the training, e.g. “Show e-Learning Courses”. Then for your convenience select the desired categories, e.g. “IT Training”.

  3. 3. After the carousel appears, select the needed training.

  4. 4. Click "View Course" button.

  5. 5. Course will be opened inside "Training" Tab (if you are not automatically signed in, you should do it first):

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How can I select the needed Course Catalog to work with?

  1. 1. Go to the conversation with the LMS365 Bot.

  2. 2. Select “Find Training” command.

  3. 3. Choose the needed course catalog from the dropdown menu:


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  1. 4. After that, you can view or filter the trainings of the selected catalog:

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Once you start the Course, you might see the following message:

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Please click the Sign in button to have full access to the Course Content.

How can I use Dashboard via BOT?

  1. 1. Open Dashboard Tab:

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  1. 2. Login by the same account you logged in Microsoft Teams (if you haven’t logged in before).

  2. 3. Great! You can now use Dashboard inside the Teams:

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Q: I’d like to add LMS365 to Teams, but I don’t find the bot in the store.

A: To make LMS365 visible in the Team’s Store, the “External access” options should be enabled in the Microsoft Teams admin center (go to Microsoft 365 admin center – Admin center – Teams – Org-wide settings – External access. For more information see how to manage external access in Teams.

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Q: I’m seeing ‘An administrator has set a policy that prevents you from granting lms365-api-prod the permissions it is requesting. Contact an administrator who can grant permissions to this application on your behalf’ message when adding LMS365 Bot.

A: That means that ‘Users can consent to apps accessing company data on their behalf’ option was disabled in the Microsoft Azure. To enable consent, please log in to the Microsoft Azure Portal, and then go to Azure Active Directory – Enterprise Applications – User Settings – set option to ‘Yes’ and save the changes:

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LMS365 is not responding?

A small number of Teams are seeing LMS365 not responding. For most of you, the likely case has been the following: your Office 365 Administrator has disabled bots for Microsoft Teams. Please contact your Office 365 Administrator to get the issue resolved.

Known Limitations when using LMS365 via Microsoft Teams as a Learner or as an Administrator

We are continuously working on full feature parity between SharePoint and Teams interfaces both for Learners and Administrators. Currently there are the following areas where feature differ between SharePoint and Teams: 

  • The link to the LMS365 Admin center in the Course Catalog tab is not available.

  • Learner profile pictures do not appear in the Dashboard tab.

  • The ability to export the reports’ transcripts in the Dashboard tab is missing.

  • The Course management option does not appear when the Administrator is on the Course home page view.

  • The ability to add, edit, and manage assignments as well as go to the Gradebook from the My Assignment section on Course Home page is missing for Course Administrators.  

  • The actions in the Assignments section on Course Home Page is not available. 

  • Themes are not applied.

  • The Leaderboard tab is not available on the Dashboard.

  • The scroll bar jumps back to the top after the dialog window is opened in the Dashboard tab.

  • Navigation between Course Catalog or Dashboard and Course Home Page is missing.

  • Authorization Confirmation, Content Packages and External Apps that are opened in the separate window work inaccurately.


  • 🛈This list will be constantly updated as we continue to improve the Teams experience. Please visit this section regularly.

Getting Help

If something goes wrong, do not hesitate to reach out to us!

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