How to get the most out of LMS365 via Microsoft Teams

How to get the most out of LMS365 via Microsoft Teams

LMS365 for Microsoft Teams enables learners to find, take and track the training directly inside Microsoft Teams as well as use the LMS365 bot to explore the training catalog.

In this guide, you will find out how to:

You will also find some answers to Frequently Asked Questions and an overview of current limitations as the LMS365 app and Microsoft Teams are in constant and rapid development.

How can I add the LMS365 App to Microsoft Teams?

Getting started is fast and easy. To install the LMS365 in Microsoft Teams, you need to have a working LMS365 installation first.

  1. 1. Search for the LMS365 in the Microsoft Teams Store:

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  1. 2. Select whether to add the LMS365 for the chat or to any team.

  2. 3. Click Add and you are done.

Global admin or Teams service admin have access to the Manage apps page in the Microsoft Teams admin center where they can use app permission policiesapp setup policies, and custom app policies and settings to configure the app experience for users and choose which apps are installed by default for users when they start Teams. To find more please follow to Manage app setup policies in Microsoft Teams.

How can I mention a training in a Team?

To draw your colleagues’ attention, you can share the training directly in your conversation:

  1. 1. Go to the Team you want to share the training in.

  2. 2. Click the LMS365 icon on the toolbar:

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  1. 3. Start typing the title in the search field and select the desired training:

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Once you are done, your colleagues can view or start the training:

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How can I search for training using the Search field?

To find the training:

  1. 1. Type @LMS365 in the command box at the top:

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  1. 2. Start typing the title of the training and then click it or press Enter.

You can now view and start this training.

How can I pin LMS365 to the Microsoft Teams taskbar?

As a Teams Administrator or Global Administrator, you can customize the view of your Teams and set polices to pin the LMS365 App to the taskbar.

To pin the LMS365, navigate to Microsoft Teams admin center and follow the instruction on the app setup polices.

Once all steps are done, the users will see the icon of LMS365 in Microsoft Teams. The Chat, Dashboard, Learn and Manage (admins only) tabs are available as well:

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Chat: shows the conversation with the bot.

Dashboard: shows your personalized training dashboard:

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Learn: shows the last training that you have opened from using chat or dashboard tabs:

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Manage: shows admin management options:

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Now LMS365 app is available for the users and they can easily continue working with it.

How can I add a new tab in the Team?

To view LMS365 Dashboard, Course Catalog and Training, pin these tabs at the top of your channel:

  1. 1. Choose the Team you want to add the Tab in.

  2. 2. On the tab links header click A picture containing object

Description automatically generated > the LMS365 App.

  3. 3. Choose the view. You and your colleagues will be able to see the selected view as a new tab at the top of the channel:

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Specific Training. Start typing the title or paste the valid site URL for the training in the “Training Title or URL” field and click the desired training. There is tooltip stating on which Course Catalog the course is created:

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Course Catalog. Start typing the title or paste the valid site URL for the Course Catalog to the “Course Catalog Title or URL” field and click the desired Course Catalog:

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  1. 4. Click Save.

  • 🛈If Save is disabled, please check whether all fields were filled in.

  • 🛈If you do not have access to the desired training or course catalog, you will not be able to pin them.

To view your training, Course Catalog or Dashboard, click the required tab:

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How to start a tab conversation about a training

  1. 1. Select the tab with the training in your Team.

  2. 2. Click Show tab conversation on the right:

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Now you can start the conversation:

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How do I talk with the LMS365 bot?

It is easy - just go to the conversation with the bot via Microsoft Teams chat

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or via LMS365 App

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Select the shortcut or just type “Hello.

In the table below, you can see the list of possible bot’s commands that you can type to the chat:



Hello, Hi

The welcome card will appear.


The help card with available commands will appear.

Show My Training

The card with all your trainings from course catalogs will appear. You can view and filter the trainings here.

Find Training

The card where you can find trainings in the course catalogs will appear.

Show e-Learning Courses

The carousel with e-Learning courses from the current course catalog will appear.

Show Webinar Courses

The carousel with webinars from the current course catalog will appear.

Show Classroom Courses

The carousel with classroom courses from the current course catalog will appear.

Show Training Plans

The carousel with training plans will appear.

Show Training Categories

The card with the list of used categories will appear.

Using the bot, you can start conversation inside the Team as well. Type @LMS365 and then enter the desired training:

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The members of this team will be able to view this training.

How can I navigate to my training?

There are several ways to go to your training: using chat with a bot, selecting a needed training in the Dashboard tab or going to the last opened training in the Learn tab.

Using Chat tab in LMS365 App:

  1. 1. Go to the conversation with the LMS365 bot.

  2. 2. Select the needed command to show the training, e.g. “Show e-Learning Courses”:

Picture 28 Then for your convenience select the desired categories, e.g. “IT Training”.

  1. 3. After the carousel appears, select the needed training.

  2. 4. Click "View Course" button.

  3. 5. Course will be opened inside "Learn" Tab (if you are not automatically signed in, you should do it first):


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Using Dashboard tab

You can find needed courses and training plans on the Dashboard:

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Dashboard also provides information about your own training progress overview, certificates got, competencies achieved, transcript and CEUs. You can also see the leaderboard there. To find more go to My Training Dashboard.

Using Learn tab

You can find your last opened training on the Learn tab.

In case no training is selected you will be suggested to go to either Dashboard tab or Chat tab to select training or to select from the recently enrolled but not completed training:

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After you select any training only the last opened training will be shown in the Learn tab.

How can I select the desired Course Catalog via the LMS365 bot?

  1. 1. Go to the conversation with the bot.

  2. 2. Select “Find Training” command.

  3. 3. Choose the needed course catalog from the drop-down menu:

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  1. 4. After that, you can view or filter the trainings of the selected catalog:

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Line Managers can also navigate between catalogs via Lina Manager Dashboard in the Dashboard tab by selecting the needed catalog from the drop-down list:

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Once you start the Course, you might see the following message We need you to sign in to ensure full functionality of LMS365:

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Please click the Sign in button to have full access to the Course Content.

How can I use Dashboard via the LMS365 bot?

  1. 1. Open Dashboard Tab:

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  1. 2. Login by the same account you logged in Microsoft Teams (if you have not logged in before).

  2. 3. Great! You can now use Dashboard inside Microsoft Teams:

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The Leaderboard section is off on the Dashboard in Microsoft Teams by default. LMS365 Administrators can enable it via the Settings:

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Follow the left-side navigation on My Training Dashboard to find more about configurable sections and links.

How can I access LMS365 Management areas in Microsoft Teams?

Manage tab in the LMS365 App provides access to LMS365 Admin areas directly within Microsoft Teams.

For the first time you need to sign in to confirm your permission to access management options:

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After the confirmation you will see the LMS365 Admin Center in the Manage tab:

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Course/Training Plan Management actions on Training Home page are also available and will be open in the Manage tab inside Microsoft Teams:


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You can easily navigate between Line Manager Dashboard and My Training Dashboard inside Microsoft Teams:

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To find more about LMS365 management options go to LMS365 User Guide.

In case you have no permission to access management options you will see the Access Denied message in the Manage tab:

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How can I get notifications in Microsoft Teams

Learners can also receive notifications about their enrollment in or unenrollment from a training directly in LMS365 App in Microsoft Teams. Notifications will be delivered via the LMS365 bot as well as in the Teams activity feed and include title, image, training type, training ID, and short description of the course or training plan.

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View Training button will redirect learners to the Learn tab.

Learners can activate notifications in Microsoft Teams both from the LMS365 web application and from the LMS365 app in Microsoft Teams. This option is available in the Personal Preferences section of My Training Dashboard (off by default). The learner will need to initiate a dialogue with the LMS365 chatbot for the chatbot for the first time to have a reference on the user:

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After this option is activated notifications will be delivered in Microsoft Teams whether they are triggered from an action in the LMS365 browser version or in the LMS365 app in Microsoft Teams.

Catalog admin still controls which notifications will be sent for a catalog. However, the individual user can decide whether to receive these notifications in Teams as well. Email notifications will not be affected by this option.



Q: I would like to add LMS365 to Microsoft Teams, but I do not find the LMS365 bot in the store.

A: To make LMS365 visible in the Team’s Store, the “External access” options should be enabled in the Microsoft Teams admin center (go to Microsoft 365 admin center – Admin center – Teams – Org-wide settings – External access. For more information see how to manage external access in Microsoft Teams.

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Q: I’m seeing ‘An administrator has set a policy that prevents you from granting LMS365 API the permissions it is requesting. Contact an administrator who can grant permissions to this application on your behalf’ message when adding the LMS365 bot.

A: That means that ‘Users can consent to apps accessing company data on their behalf’ option was disabled in the Microsoft Azure. To enable consent, please log in to the Microsoft Azure Portal, and then go to Azure Active Directory – Enterprise Applications – User Settings – set option to ‘Yes’ and save the changes:

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Q: LMS365 is not responding.

A: A small number of Teams are seeing LMS365 not responding. For most of you, the likely case has been the following: your Office 365 Administrator has disabled bots for Microsoft Teams. Please contact your Office 365 Administrator to get the issue resolved.


Known Limitations when using LMS365 via Microsoft Teams

We are continuously working on full feature parity between SharePoint and Microsoft Teams interfaces both for Learners and Administrators. Currently there are the following areas where features differ between SharePoint and Microsoft Teams: 

  • The ability to add, edit, and manage assignments as well as go to the Gradebook from the My Assignment section on Course Home page is missing for Course Administrators.  

  • The actions in the Assignments section on Course Home Page is not available.

  • Themes are not applied.

  • Navigation between Course Catalog or Dashboard and Course Home Page is missing.

  • Authorization Confirmation, Content Packages and External Apps that are opened in the separate window work inaccurately.

  • The link to the Course Administrator or contact person does not work on the Training Home page.


  • 🛈This list will be constantly updated as we continue to improve the Microsoft Teams experience. Please visit this section regularly.


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