Submit a request to Zensai Product Support

To be able to submit a request to Zensai Product Supportyou need to be logged in the Zensai Help Center, where our helpdesk system resides.

When you are logged in, you can follow the progress of your submitted cases, and we can ensure the highest level of security.

NOTE   

To log in to the Zensai Help Center, you first need to have an account.

This account is unique for the Zensai Help Center and separate, for example, from the account you use to log in to the Learn365 Academy. Also, you will not automatically be assigned with an account to the Zensai Help Center, so before you create your first request to Zensai Product Support, you'll need to create the account.

 

To create a ticket follow the steps below:

1. In the Zensai Help Center, select Sign in in the top-right corner of the page. 

 

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2. On the opened page, select Submit a request

This opens a form where you fill in the information to submit a request and create a support ticket. Get directions on how to fill out the form in this guide.

After you've submitted the ticket, you will receive a confirmation email.

3. Keep track of and reply to your tickets from your profile in the Zensai Help Center. For this, expand the drop-down list of your login name and select My activities. You will be redirected to the My activities page where you will see the list of all requests you are have created or been mentioned in CC.

 

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In the Zensai Help Center, you can contact Zensai Product Support via the live chat. For more information, see this article.

 

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