There are two ways to submit tickets in our helpdesk system:
1. Open our helpdesk site: https://helpcenter.elearningforce.com/ and click Submit a request
2. Open our helpdesk site: https://helpcenter.elearningforce.com sign in to your account and submit a request
In all the ways, after you submit a ticket you'll receive a confirmation email.
To continue the further conversation in the same ticket, post your replies only to the emails coming from our helpdesk. The criterion which distinguishes emails from different tickets is the id, added to the firstname.lastname@example.org email:
And certainly, the most convenient way to keep track and reply to your tickets is to create an account in our helpdesk system, sign in and View your activities: