How to create a ticket in the ELEARNINGFORCE helpdesk

To create a request to the LMS365 Support Team, you need to be logged in to the LMS365 Help Center, where our helpdesk system resides. When you are logged in, you can follow the progress of your submitted cases, and we can ensure the highest level of security.

NOTE: To log in to the LMS365 Help Center, you first need to have an account. This account is unique for the LMS365 Help Center and separate, for example, from the account you use to log in to the LMS365 Academy. Also, you will not automatically be assigned with an account to the LMS365 Help Center, so before you create your first request to the LMS365 Support Team, you will need to create the account.

 

To create a ticket: 

1. Click Sign in in the top-right corner of the page. 

 

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2. After you have entered your credentials and are signed in, you can click Submit a request from the top-right corner of the page. 

Clicking this will direct you to a form where you can fill in the information to submit a request and create a support ticket. After you have submitted the ticket, you will receive a confirmation email.

 

3. Keep track of and reply to your tickets from your profile in the LMS365 Help Center:

 

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