To be able to submit a request to the LMS365 Technical Support team, you need to be logged in the LMS365 Help Center, where our helpdesk system resides.
When you are logged in, you can follow the progress of your submitted cases, and we can ensure the highest level of security.
To log in to the LMS365 Help Center, you first need to have an account.
This account is unique for the LMS365 Help Center and separate, for example, from the account you use to log in to the LMS365 Academy. Also, you will not automatically be assigned with an account to the LMS365 Help Center, so before you create your first request to the LMS365 Support Team, you will need to create the account.
To create a ticket follow the steps below:
1. In the LMS365 Help Center, select Sign in in the top-right corner of the page.
2. On the opened page, select Submit a request.
This opens a form where you fill in the information to submit a request and create a support ticket. Get directions on how to fill out the form in this guide.
After you've submitted the ticket, you will receive a confirmation email.
3. Keep track of and reply to your tickets from your profile in the LMS365 Help Center. For this, expand the drop-down list of your login name and select My activities. You will be redirected to the My activities page where you will see the list of all requests you are have created or been mentioned in CC.
In the LMS365 Help Center, you may contact LMS365 support agents via the live chat. See more information in this article.