LMS365 Mobile App User Guide

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LMS365 Mobile App User Guide

 

 

CONTENTS

 

LMS365 Mobile App User Guide2

USING APP IN ONLINE MODE5

TRAINING SEARCH39

ENROLLING INTO TRAINING46

TAKING TRAINING OFFLINE54

APP NOTIFICATIONS58

APP SETTINGS68

USING APP IN ONLINE MODE

On the Dashboard you can find your training, certificates, competencies, and CEUs. You can also see the leaderboard there.

LMS Administrators can hide, choose as well as add the sections and links to be displayed in the left-side navigation on My Training Dashboard:

Picture 454

In the application’s header, tap the menu and select the desired view:

Picture 455

Overview Section

The Overview tab provides relevant information about current and upcoming training and is divided into two sections: My Team’s Training Status (available for Line Managers only) and My Training Status.

Picture 19

My Team’s Training Status (available for Line Managers only) gives an overview of Line Manager Team's progress as well as individual team members’ progress. My Team’s Training Status is divided into Direct Reports Summary, Direct Reports’ Subordinates Summary and List of Learners.

Direct Reports Summary contains the following information:

Picture 45

Enrollment Requests from Direct Reports – shows the number of enrollment requests from Direct Reports that are pending the Line Manager approval and those that are added to the Waiting List.

Direct Reports – shows the number of users who are managed by and report directly to the Line Manager.

Direct Reports with Overdue Training – shows percent of Direct Reports who are enrolled in but not completed the Overdue Training.

Overdue Training enrolled, not Completed by Direct Reports – shows percent of overdue training (including courses inside training plans) among all uncompleted training. The inactive training that have the overdue status are not counted here.

Training Completed by Direct Reports – shows percent of training (including courses inside training plans) completed by Direct Reports. The completed inactive training will be counted here as well. The training that were retaken will not be counted here.

NOTE:

We count each course inside the Training plan, but we do not count the Training plan itself.

In the Direct Reports’ Subordinates Summary, you can see the following information:

Picture 52

Enrollment Requests from Direct Reports’ Subordinates – shows the number of enrollment requests from Direct Reports’ Subordinates that are pending the Line Manager approval and those that are added to the Waiting List.

Direct Reports’ Subordinates – shows the number of users who are managed by and report to the Direct Reports.

Direct Reports’ Subordinateswith Overdue Training – shows percent of Direct Reports’ Subordinates who are enrolled in but not completed the Overdue Training.

Overdue Training enrolled, not Completed by Direct Reports’ Subordinates –shows percent of overdue training (including courses inside training plans) among all uncompleted training. The inactive training that have the overdue status are not counted here.

Training Completed by Direct Reports’ Subordinates – shows percent of training (including courses inside training plans) completed by Direct Reports’ Subordinates. The completed inactive training will be counted here as well. The training that were retaken will not be counted here.

NOTE:

We count each course inside the Training plan, but we do not count the Training plan itself.

List of Learners shows information about the Learners, their Subordinates, training progress and number of overdue training. Clicking on the Learners you can view their progress:

Picture 449

You can expand learners to see all the same information for their Subordinates (if they have any):

Picture 59

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My Training Status sums up your own progress and is divided into:

Picture 61

  • 🛈We count each course inside the Training plan, but we do not count the Training plan itself.

Total Training Enrolled shows the number of training that you have been enrolled into including completed inactive training (deleted or imported), those that are pending the approval and those that you have been added to the Waiting List as well as each course inside the training plan.

Training Completed shows the number of training that you have already completed including each course inside the training plan. The completed inactive training will be counted here as well. The training that were retaken will not be counted here.

Training Planned shows the number of training including each course from the training plan that you have any progress (Not Started or In Progress) in as well as those that are pending the approval and those that you have been added to the Waiting List.

Training Overdue shows the number of training including each course inside the training plan that have not been completed up to the Due Date. The inactive training that have the overdue status are not counted here.

Total CEUs Earned shows the total number of CEUs that you have received for the completed training both courses and training plans.

Active certificates shows the number of valid and expiring certificates from both course and training plans.

In the Training to Complete you can find the number of the trainings that you have been started but not completed yet. The training plans itself as well as inactive training and those that are pending or waiting list are not counted here.This section is divided into:

Picture 448

Overdue shows the number of e-learning training that have not been completed up to the Due Date. The inactive e-learning training that have the overdue status are not counted here.

Due Date shows the number of e-learning training and each e-learning training from the training plan that have the date when you must complete the training by.

No Due Date shows the number of training that do not have due date. Even though the classroom and webinars do not have due date by design, they are also counted here.

Mandatory shows the number of training that are mandatory to complete. Training plans itself do not counted here.

Optional shows the number of training that are not mandatory to complete.

In the Planned Training section you can find the total number of training that you are enrolled in but have not completed yet as well as those that are pending the approval and those that you have been added to the Waiting List. The training plans and inactive training are not counted here.

Picture 452

Pending shows the number of training that are pending approval as well as training that you have been added to the Waiting List.

Not Started shows the number of training that have been enrolled into but not started yet.

In Progress shows the number of training that have been started but not completed yet.

Waiting for Approval shows the number of training that you have been enrolled in, but the enrollment request is pending approval.

In Waiting List shows the number of classroom and webinar training that you have been added to the Waiting list.

In the Certificates & Competencies section you can find the total number of certificates and competencies you have got.

  • 🛈If you do not have a Competency section, it means that the license for competence is not activated by Office 365 Global Administrator.

Picture 453

The Acquired Certificates section shows the total number of valid, expiring, and expired certificates. The certificates that you have acquired after the completion of the training plan are counted here as well. If there are more than one certificate for a training, only the last certificate will be counted. Planned certificates that will be granted when you complete the training will not be counted here.

The Acquired Competencies section shows the total number of valid and revoked competencies that you have. The competencies are counted here, but not the competency level. If your competencies have at least one valid level, it will be counted as a Valid competency. If all levels of your competency are revoked, they will be counted as a Revoked competency.

Training Section

The Training tab is divided into three sections:

Picture 44

 

Planned – displays courses and training plans that you have any progress in (Not Started or In Progress) as well as those that are pending the approval and those that you have been added to the Waiting List.

Completed – displays courses and training plans that you have already completed. It could be either published or unpublished as well as imported, deleted training and training, from the deleted course catalog.

All – displays all courses and training plans from the whole tenant in which a user is a learner regardless their statuses.

You can view the following completion statuses according the progress:

  • Completed. It means that you have already completed the training.

  • Not Started. It means that you have enrolled or been enrolled into but have not started yet.

  • In Progress. It means that you have started but have not completed yet.

  • Pending Approval. It means that training that you have been enrolled is pending the approval.

  • Waiting list. It means that you have been added to the waiting list for the following session or course. Once the vacant spot appears, you will be enrolled automatically.

To filter training by the due date as well as by the title, tap Picture 29:

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To find the training with the closest due date, use Due Date ↓. To find the training with the latest due date, use Due Date ↑. The training that due date had been passed a long ago will appear first.

To filter training by the type, tap Picture 17:

Picture 42

If you choose Hide Inactive, you will see only active training. The training that are unpublished, deleted or imported will not be displayed on the Dashboard.

According to the training, you can cancel your request, view, retake or unenroll from the course or training plan. You can also find the list of Courses included into the training plan as well as sessions details on the Training card.

To view relevant actions, tap the icons or the dots menu:

Picture 4

NOTE:

You can download the courses that have at least one content package (SCORM) or Quiz.

NOTE:

If the training has been deleted or ended, it is impossible to access it:

Рисунок 451

Certificates Section

In the Certificates tab all your certificates with their validity status (planned that is assigned for the learner and will be granted once they complete the training, valid, expired and expiring), issued and expiry dates are shown:

Picture 2

You can see an icon indicating that the training is being retaken and after the retake completion the certificate will be updated:

Picture 41

To search for the desired training, tap the filter by title and due date Picture 35 or a filer by status Picture 34.

If you have more than one certificate for the course or training plan, all certificates will be shown in this section.

According to the training, you can view or retake training as well as view sessions details. To view relevant actions, tap the icons or the dots menu:

Picture 6

To view and download the certificate, tap its icon:

Picture 1

Competencies Section

The Competencies tab displays valid, revoked, planned competencies with all levels, achievement, and revocation dates. Valid status means that the competency has been granted to you. Revoked – competency has been revoked. Planned – competency will be granted to you when you complete the training.

If you had one competency level and then it was changed, you will see both levels in this section.

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You can find the title of the training after the completion of which you have been granted this competency or the name of the person who has manually granted you the competency in the Granted by section.

You can view sessions details as well as go to the training page, retake training or unenroll from it if available. To view relevant actions, tap the icons or the dots menu:

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Transcript Section

The Transcript tab displaysyour personal summary of training, certificates, and competencies:

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If the Course Administrator enables the Allow Learner to Retake Completed Training also when Certificate or Competency is still Valid option and user retakes a training its status will be changed to Not Started, but the Learner's previous completion will still be registered in the Learner's training record.

Until the retake is completed, both the previous completion and the retake will appear in Transcript section of My Training Dashboard:

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In the Training section you will find all your training that you are enrolled in (with Not Started, In Progress, and Completed statuses). You will also find all completed training that were cancelled, unpublished, deleted or imported.

You will see a duplicate of a course/training plan that is being retaken. Its status can be Not Started or In Progress:

Picture 8

The training from the deleted course catalog will be displayed in this list as well. If the training has been unpublished, deleted or imported, its title will not be clickable, and it is impossible to access it.

NOTE:

You will not see the training, certificates and competencies associated with the training once:

  • you have been added to the waiting list,

  • you had sent the enrollment request, but it has not been approved yet,

  • you had already enrolled into the training, but it was cancelled,

  • you had already enrolled into the training but have not started it yet, and it is unpublished.

CEUs Section

The CEUs tab displays your CEUs. To quickly find the desired information, tap Picture 39 and choose the status (earned - CEUs that were already received after training completion or *planned – CEUs that will be received after the training completion) or date range when the training was completed.

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You can see an overview of earned, *planned and total CEUs under the CEUs section.

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According to the training, you can view, retake or unenroll from the training as well as see session details if available.

Leaderboard Section

The Leaderboard tabdisplays the ranking based on the total number of earned CEUs, training completed, and certificates got. You will view the learners from the whole tenant there.

The Leaderboard is divided into four tabs:

  • Weekly. It displays top learners based on their achievements for the current week.

  • Monthly. It displays top learners based on their achievements for the current month.

  • Yearly. It displays top learners based on their achievements for the current year.

  • All Time. It displays top learners based on their achievements for all the time.

Picture 28

Maximum 10 learners are shown on the Leaderboard at a time. But if you are not in Top 10, you can also see your score:

Picture 24

 

NOTE:

If some learners have the same number of CEUs, the learner who has first completed the training will be on top.

NOTE:

The number of CEUs earned is not updated even if in Edit training mode their number is changed or deleted.

NOTE:

If the Certificate has already expired or has been deleted, it will not be counted and displayed in the Certificate Acquired section.

If you have not completed training, got CEUs or certificate so far, you will still be in the list, but you will see 0 points next to your name.

The main screen displays learner’s courses and training plans they are currently taking. Under the courses’/training plans’ titles, their statuses (Not Started, In Progress):

Picture 456

On the main screen, tap the course’s title to take the course or resume taking it. After that, the screen with the Course title, its description, information, and Learning Modules (order and statuses are the same as on the website, and unpublished learning modules are not shown to learners), and ‘Open in Browser’ button appears:

Picture 457

In the Information section you can see course-related information such as Category, Type, ID, Credits, Duration, etc.:

 

Picture 32

Tapping Trainer’s name allows you to send him an email.

NOTE:

If there are several Trainers on the course, you will see the following message:

Рисунок 466

For Classroom & Blended Training and Webinar courses, the third section with course sessions is displayed (if there are several sessions available, tap Show more sessions button to see all of them):

Рисунок 488

You can take all unlocked learning modules, download the course if it contains at least one SCORM/Quiz or open the full training in the browser using the appropriate link under the Learning Modules (you will be redirected to the course page in the Browser).

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To see content included in the learning module, tap Expand icon Рисунок 480 next to its name:

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NOTE:

To review the Content Package if this option is supported by the Package, tap the “Review your answers” button:

Picture 12

and view your answers.

To take learning modules (except SCORMs and Quizzes) or to open the full training in the browser, you need to log in with your Office 365 account:

Рисунок 467

After tapping Open in Browser link and signing in, you will be redirected to your Browser and presented with the web view of the course:

Рисунок 20

NOTE:

If it is required for your device to be marked as compliant, please tap the actions button > Open in Browser. Please be advised that it works for the AICC, External Apps as well as for the web content in Learning Modules.

Picture 10

After tapping the action button next to the learning object and signing in, learning item will be opened and you will be able to pass it:

Рисунок 14

NOTE:

Synchronization takes place at the following events:

  • course details page is opened;

  • list of courses is refreshed.

To see new courses where you have enrolled, pull down the main page to refresh or use Synchronize button in the callout menu.

To refresh the page with the opened course, use Synchronize button from the ribbon. This action synchronizes the learner’s attempts as well.

NOTE:

Synchronization also takes place when the app becomes online again after being without an Internet connection. When using a Wi-Fi connection, this happens automatically, and when using Mobile Internet, the user should synchronize the app manually.

To synchronize the app, pull down the main page or use Synchronize button in the callout menu.

On the main screen, tap the training plan’s title to take the training plan or resume taking it. After that, the screen with training plan description, information, all Courses included into it (with their own description and statuses), and ‘Open in Browser’ link appears:

Рисунок 491Picture 47

NOTE:

For devices that are Intune compliant, the option Confirmation with Authorization will not work, instead the LMS Administrators can use general confirmation without the verification.

In the Information section you can see training plan related information such as Category, Type, Duration, ID, Credits, etc.:

Picture 46

Tapping Trainer’s name allows you to send him an email.

NOTE:

If there are several Trainers on the Training plan, you will see the following message:

Рисунок 470

You can take all unlocked courses (courses can contain Learning Modules), as well as rate the training after you have completed it.

To open the full training in the browser, you need to log in with your Office 365 account to the training plan site. After that, the training plan site will be opened in your Browser:

Рисунок 21

You can expand training plans in all tabs they are present, to see courses included into them by tapping expand button Рисунок 30:

Рисунок 485

TRAINING SEARCH

Tap ‘Catalog’ icon in the footer of the application, and then ‘Find a Course’ to select the Course Catalog and find necessary training:

Рисунок 450

NOTE:

You will need to be added to the Owners/Members/Visitors/Administrators/Learners group(s) on the site where Course Catalog is installed in order to see it in the selector.

After you have selected the Course Catalog, you can see a list of all published courses and training plans. If ‘Display Highest Ranked Courses’ option is enabled for this Course Catalog on the web, the most popular courses/training plans (depending on their rating) will also be shown:

Рисунок 478Picture 48

Common rating is calculated as an average of all received (not hidden) ratings (rating settings are specified on the web). A number of all ratings is displayed in the brackets next to the common rating. If no rating is set for the course/training plan, rating stars will not be colored. The rating cannot be set on the Course Catalog page, for giving a training some rating you should go to the training page.

You can see detailed information about the course/training plan by tapping on the Information icon: Рисунок 489

Picture 49

NOTE:

If Detailed View option is not selected on the web, Information icon will not be displayed and tapping the training will open the training’s page.

For e-Learning course types as well as for the training plans, the following fields will be displayed: Type, Duration, and Trainer(s). For Classroom & Blended Training course type they are as follows: Type, Duration, Start Date, Location, and Trainer(s). For Webinar course type the following fields are shown: Type, Duration, Start Date, and Trainer(s).

For Classroom & Blended Training and Webinar course types, Start Date field displays the start date of the course session. If a course has more than one session, ‘Multiple Dates’ value will be displayed. For Classroom & Blended Training course type, Location field displays the course session location. If a course has more than one course session, ‘Multiple locations’ value will be displayed:

Рисунок 493

To search for a needed training, you can use filtering by categories, type, and course date (tap Filters button Рисунок 23 to see filtering section):

Рисунок 494

  1. 1. Filtering by category – list of categories (including subcategories) in the right side menu allows filtering courses/training plans by category (categories are configured on the web in the Course Catalog Settings). The total amount of courses/training plans with the same category is displayed in the brackets next to the course title (this can also be configured on the web). If there are more than 5 categories, tap Show more button to see all of them;

  2. 2. Filtering by course type – list of all course types in the right side menu allows filtering courses/training plans by course type (course types are configured on the web in the Course Catalog Settings);

  3. 3. Filtering by course session(s) dates – using Course Session(s) Dates filter you can set Start and End date period. After that, Classroom & Blended Training and Webinar courses will be filtered by start and end dates of the course sessions (courses without sessions will not be filtered). E-learning courses are not sorted using this filter;

  4. 4. Search box – to find a course or a training plan, use catalog search field (search runs on title, short/long description, categories, tags, and trainers).

ENROLLING INTO TRAINING

In the Mobile App, you can search for a needed training into a Course Catalog, and then enroll into it. To do this, tap on any place of the needed course/training plan card (in the Course Catalog search results) or ‘View Course’/’View Training Plan’ button in the information callout to go to the training page:

Рисунок 496

Рисунок 497

If you are not enrolled in the training, you will see ‘Enroll to Course’/‘Enroll to Training Plan’ button. All learning items and courses included in training plans will be locked until you enroll in the training.

After you have enrolled in the training, there is a possibility to unenroll from it. To do this, tap on the ellipsis in the upper-right corner of the screen, and then select ‘Unenroll from Course’ or ‘Unenroll from Training Plan’ action:

Рисунок 498

NOTE:

If the learner has been enrolled in the training via AD group, he will not be able to unenroll from it.

When enrolling in Classroom & Blended Training or Webinar courses with ‘Enroll user into a single session’ enrollment type selected, ‘Show available sessions’ button is displayed, tapping on which will redirect you to the ‘Sessions’ tab:

Рисунок 511

After that, you will be available to choose the needed course session and enroll in the course:

There is a possibility to set the attendance to the Course Session.

On the required Course Page tap Set Attendance (settings for this feature are specified in the LMS365 Admin Center whilst creating a course session):

Picture 25

If the QR Code is required, use the App for Scanning the QR Code or allow the LMS365 to have access to your camera and hold your device so that the QR can be scanned. Scanning will happen automatically.

If the signature is required, please provide it. If there is any inaccuracy, tap “Clear”:

Picture 26

 

 

 

 


After that your attendance will
be successfully set:

Picture 27

If you select the session that has already reached its Max. Attendees, the following message will be displayed:

Рисунок 509

If you try to enroll in the course with ‘Enroll user into all course sessions’ enrollment type selected and the minimum number of Max. Attendees is reached, you will see the following message:

If no sessions are available for the course, you will see the following message:

Рисунок 499

When enrolling in the training with the LMS Administrator or Line Manager approval types, a request will be created and you will see ‘Pending Approval’ message (all learning modules/courses will be locked until your request is approved):

Рисунок 500

You will be able to cancel your request until it is approved. To do this, tap on the ellipsis in the upper-right corner of the screen, and then select ‘Cancel Request’ action:

Рисунок 501

After that, you will be required to enter the cancellation reason message:

Рисунок 502

NOTE:

If the learner has been enrolled in the training via AD group, he will not be able to cancel the request.

Learners with ‘In Progress’ and ‘Completed’ statuses can rate the training (and change it if needed):

Рисунок 503

You can retake a completed Course/Training Plan if the Course Administrator enables the Allow Learner to Retake Completed Training also when Certificate or Competency is still Valid option (this option is on by default for newly created training):

Picture 9

Remember, that the course/training plan status will be changed to Not Started (all courses included in a training plan also will have Not Started status) and you will have to retake all course items: Learning Modules, SCORMs/AICCs, Quizzes (their statuses will be changed to Not Started).

TAKING TRAINING OFFLINE

To be able to take the course offline you need to download it first. To do this, tap on the ellipsis in the upper-right corner of the screen, and then select ‘Download Course’ action:

Рисунок 504

NOTE:

If you don’t see the download action, verify that you have licensed the app.

It is also possible to download a course included in the training plan separately from it. If you download a course that is a part of several training plans, it will be downloaded for all of them.

Now the course will be displayed in the ‘Downloaded’ tab. You will be able to take it without having an Internet connection. When you re-connect to the Internet, all data will be synchronized back to the Server.

NOTE:

There is no possibility to take other learning objects than SCORM packages or Quizzes in offline mode. User will see the following message on these items (they also become not tappable) when offline:

Рисунок 5

NOTE:

The timer is running for the downloaded Quizzes in the offline mode as well. Therefore, when you try to exit the Quiz, you will see the following message:

Рисунок 13

Please remember that you will not be able to play YouTube videos added to the downloaded Quizzes in the offline mode.

NOTE:

If a content package in the course is changed to a new one, Learner will have to retake it and to download once again for the offline passing. If the course was completed before package changes, course status will not be changed.

NOTE:

If automatic deletion of the completed downloaded courses option is enabled, Download action becomes unavailable for these courses (therefore, there is no possibility to retake completed the course).

Depending on the user’s status (Online/Offline), the color of the menu bar changes. For the online mode menu bar is orange, and for the offline mode it will be greyed out:

Рисунок 505

There is also a possibility to delete the downloaded training manually. To do this, tap on the ellipsis in the upper-right corner of the screen, and then select ‘Delete Downloaded Course’ action:

Рисунок 507

If you have enabled automatic deletion in the App’s settings, the system will automatically delete completed and/or ended downloaded courses (options are enabled by default):

Picture 56

APP NOTIFICATIONS

Tap ‘Notifications’ icon in the footer of the application to see all the notifications (configured on the website where Course Catalog is installed) you have got for the last month. Only notifications that you receive as a Learner are displayed in All and Unread tabs:

Рисунок 96Picture 55

NOTE:

Users without mailboxes (unlicensed users) will receive notifications inside the App as well.

Unread notifications are marked with a blue circle: Рисунок 506

Picture 54

On iOS devices swipe to the left and on Android devices tap and hold to see actions (Read/Unread to mark the notification correspondingly, and Delete action):

Рисунок 102

You will get push notifications as well when you are logged in (if you are logged in on different devices, you will receive notifications on all of them):

Рисунок 508

NOTE:

Push notifications can be disabled in the system’s settings.

Tapping the notification (push notification or notification inside the app) will open the full notification:

Picture 63

Here you can see notification’s subject, body; mark notification as read or unread, delete notification or open the course (course page will be opened) by tapping on the ellipsis in the upper-right corner of the screen and selecting appropriate action:

Picture 58

In the offline mode, you will see the notifications that have already been synched. However, when you tap the course title, you will see the following message (only downloaded earlier courses will be opened):

Picture 57

You can use the search box in the Notifications section (both in All and Unread sections) to find the needed notification among recently loaded ones:

Picture 62

The search runs on Subject and Body of the notification. Search results are saved after the page have been refreshed.

APP SETTINGS

Tap the ‘Settings’ icon in the footer of the application to open App’s Settings:

Picture 43

The following information is displayed in this section:

Picture 50

  • Synchronization Settings – allow the user to see the date and time of the last synchronization, as well as to synchronize the app immediately and see the user’s status (Online (Yes/No), depending on the Internet connection) and status of the synchronization with the Server (Synced (Yes/No));

  • Automatically Delete Courses – user can select whether to delete automatically completed or ended downloaded courses;

  • Account – allows the user to change language settings of the app: select the needed language and tap Save button to save the changes or Cancel button to discard them. Help button redirects the user to the ELEARNINGFORCE Help Center where he can check the documentation or contact support. Logout button allows the user to sign out from the application. The following warning will appear:

Picture 51

NOTE:

After signing out, the system remembers the user’s login name, therefore, next time the user will be asked only to choose the needed service address and enter his password.

 

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