Service Incident - 17 January 2023 - Tenant provisioning outage

Tenant provisioning outage

1/19/2023 10:38 AM

Thank you for your patience while we were solving the issue with the Tenant provisioning.

Root Cause Analysis: The incident was caused by internal infrastructure configuration on our side.

Resolution: Our engineering team corrected the configuration and check all is running.

Remediation items: Determined scope of additional testing to eliminate possibility of facing similar issues.

1/17/2023 9:26 AM

We’re happy to report that the issue with tenant provisioning that affecting some part of our customers has been resolved.
We can confirm that it was configuration issue.
Thank you for your patience and please let us know if you see any further issues.

1/17/2023 9:14 AM

We are continuing to work on a fix for this issue.

1/17/2023 8:54 AM

The issue has been identified and a fix is being implemented.

1/17/2023 8:52 AM

We are continuing to investigate this issue.

1/17/2023 8:50 AM

We are currently investigating the issue.

FOR MORE INFORMATION
For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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